Never been wronged, I was always sceptical of using keys but whenever there was an issue, I got a replacement or refund almost instantly. Now I exclusively buy games, in-game currencies, DLCs on here... See more
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Review summary
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Use it constantly thr last couple years, If Xbox Live, Game Key's, Key's for Skin or Bundle's in game (If Cod or so and promo Things which you wouldn't get in some other way), if its recent things or... See more
Company replied
Overall it's good, but I have a suggestion: it would be good to also show the currency in which the prices are converted.
Company replied
Cheap, fast, reliable. I've been using Eneba to obtain game pass for about 2 yrs. I'm extremely satisfied with the service. It's saved me a lot of money.
Company details
About Eneba
Written by the company
Eneba is the fastest-growing marketplace for gamers, where verified merchants provide you games and top-ups for the best prices available.
Verified vendors
Sellers onboarded under the strictest criteria with consistent quality monitoring
Secure checkout
Partners with the largest global payment providers
Available support
Fast, reliable help through online supportExperiencing issues?
Please create a ticket explaining the issue you’re facing or question you have by contacting our Support Team. Contact supportContact info
Lithuania
- support@eneba.com
- eneba.com
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4.4
Excellent
331K reviews
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already redeemed
Viel zu kompliziert
I haven't been able to complete the payment yet—nor do I want to; I would like to either cancel the entire order or just parts of it so that the amount doesn't exceed my credit balance. I don't want any more money refunded to my wallet.
I have sent this inquiry to you via email. Furthermore, why was I only refunded 267 euros? I paid 284 euros; I had already sent you an email about this previously, but I did not receive a response.
October 14, 2026
Unprompted review
Reply from Eneba
Hello there, Anita,
Thank you for sharing your experience. Please rest assured that our Support Team is always ready to help in case you have experienced any issues.
As this review is anonymous, I kindly ask you to create a support ticket here: eneba.com/support with all the necessary information, and one of our agents will be happy to assist you. If you’ve already submitted a ticket, please share your order ID (o-xxxxx) by updating this review so we can locate it and help you as quickly as possible.
Additionally, we’ve contacted you via a Trustpilot request so you can provide us with more information to get in touch with you.
I’ll be waiting for your response.
EDIT
Thanks for the update on the emai, I just checked in the system, and for the information on the ticket, I could confirm the refund was created in order to resolve this situation. Thanks for the trust, and I hope you have a good time.
Also, remember that the wallet refund does not include the service fee that has already been paid beforehand. This is because when paying with Eneba's wallet, we do not add the above taxes.
It would be great if you could update the review based on the experience you had with our support. We hope to see you again soon!
Warm regards,
Charlene, Team Eneba
Eneba is so peak
Eneba is so peak, I love you Eneba you spoil me, I don't use any other keysites because they let me down, also with Enebium and those new AI slop Bropacks they have given me $60+ dollars in credit, thats mostly why they're my goat forever <3 The only issue i've encountered so far has been the time I got a key that was already used but support actually helped me out and gave me a working one.
October 12, 2026
Found a good price on mine craft just…
Found a good price on mine craft just redeemed the code I was given and it was added to my account awesome service and price no hidden extra fees would definitely recommend.
October 4, 2026
No product, no crypto refund, hidden costs, and zero accountability. Avoid Eneba.
TL;DR — My experience with Eneba:
* Money taken, nothing delivered: I transferred 104.623597 USDT for a $100 Apple gift card. No gift card, and my money is still missing.
* Refund supposedly issued, but where is it? Eneba claims to have refunded me but provided no blockchain transaction hash or verifiable evidence.
* Up to 28 days to get MY money back: And if it doesn’t arrive, Eneba tells me to contact the payment provider myself.
* Zero accountability: Eneba chooses its crypto payment partners but apparently expects customers to bear the consequences when something goes wrong.
* Misleadingly attractive prices: Additional fees make the final cost worse than competing options. I later bought a $100 Apple gift card from Bitrefill for just 102 USDT, without this nightmare.
Edit #1, #2, #3, #4:
* My original ticket already included a Tronscan screenshot showing the sending wallet, destination wallet, and other transaction details. Refunds are returned to the wallet that made the original payment, so the additional details requested in follow-up messages aren’t necessary to process the refund.
* Repeated requests have not moved my case forward.
* Aside from the fact that I’ve already provided all the details, I can’t reply in the ticket or open a new one. Blaming me over and over is charlatanism.
Here’s what happened originally:
On October 3, 2026, I attempted to purchase a $100 US Apple gift card through Eneba and transferred 104.623597 USDT on the TRON network. The payment is visible on the blockchain. I received no gift card, and as of October 12, I still haven’t received my money back.
On October 10, Eneba support told me my order had been canceled and that “a full refund has been issued back to your original payment method.”
Sounds reassuring? Not quite.
They then explained that I might have to wait 1 to 28 days and, if the money doesn’t arrive, I should contact my “payment provider or bank.”
My BANK? I paid in cryptocurrency! This generic response demonstrated an astonishing lack of attention to the actual transaction.
Where is the refund transaction hash? Where is the blockchain evidence that the money was returned? How can Eneba claim a refund was issued without providing anything that allows me to verify it?
The most unacceptable part is Eneba’s refusal to take meaningful ownership of the problem.
I don’t care whether Eneba itself or its cryptocurrency processing partner has my money. Eneba chose that partner. Eneba integrated the payment method. Eneba accepted my order through its platform.
When something goes wrong, it is Eneba’s responsibility to coordinate a resolution, not tell its customer to wait for up to four weeks and then chase another company.
Effectively, the message I received was: “We’ve supposedly refunded you. Wait 28 days. If you still don’t have your money, take it up with someone else.”
That’s not customer support. That’s passing the problem onto the customer.
And then there’s the pricing.
Eneba initially appears competitive, sometimes even cheaper than alternatives. But additional checkout and payment-related charges undermine those advertised prices.
I don’t care whether a fee is collected by Eneba, the seller, or a payment processor. Those are Eneba’s business arrangements, not the customer’s problem. What matters is the final amount I have to pay.
On October 11, I purchased a $100 Apple USA gift card through Bitrefill for exactly 102 USDT. Same type of product, same cryptocurrency-based purchasing experience, without the missing-money ordeal.
If Bitrefill can provide a straightforward experience at a competitive price, why should customers accept Eneba’s higher costs, payment complications, and inadequate support?
The contrast is particularly insulting given Eneba’s advertising. On October 3, I received an email promoting “instant delivery,” “code in seconds,” and “24/7 support.” What I actually got was no product, no received refund, and an instruction to wait potentially 28 days.
And on October 12, Eneba sent me a customer satisfaction survey. Perhaps first make sure customers have received either their purchases or their money back.
My conclusion:
A supposedly cheap gift card has turned into an expensive, stressful, time-consuming dispute, with funds missing and no satisfactory resolution.
Eneba needs to take responsibility for its payment partners, provide verifiable cryptocurrency refunds, stop pushing customers between companies, and be more transparent about final checkout costs.
Until my funds actually arrive, an email claiming that a refund was issued means very little.
I strongly recommend avoiding Eneba, particularly for cryptocurrency purchases. Use Bitrefill instead.
October 3, 2026
Unprompted review
Reply from Eneba
Hello there, Masoud,
Thank you for sharing your experience. At Eneba, we always strive to provide the best possible experience for our users, and I’d be happy to take a closer look at your case.
Since you provided your email address when creating your review, I was able to locate your order and ticket. I’ve reached out again to request some information needed to resolve your case. Please make sure to check your inbox as well as your spam folder so we can resolve this as quickly as possible.
EDIT
It looks like our Support Team hasn’t heard back from you yet. Please make sure to check both your inbox and your spam folder so we can address your query as soon as possible.
2nd EDIT
Since our Support Team did not receive any reply from you, this case was closed. If you want to reopen it, simply reply to our Support Team's message.
3rd EDIT
Thank you for updating the ticket.
As there was no reply within the given timeframe, the ticket was closed (this was mentioned in our Support Team's message).
I have asked our Support Team to reopen the ticket. They are waiting for your response with the needed information (check our Support Team's messages).
4th EDIT
Remember that I'm still waiting for your response on the ticket so we can continue with the investigation and help you the best way possible in this case. As soon as you can, please check your email and send the information requested.
5th EDIT
Thank you for updating your review. Our team has contacted you several times through your support ticket but hasn’t received a response. We still need the requested information to proceed with the remaining refund through your payment provider. The amountpaid via your Eneba Wallet has already been refunded.
We’ll be happy to continue assisting you as soon as we receive the missing details.
I look forward to your reply!
Charlene from Team Eneba
Really helpful service
Been a customer for a few years already. Beyond the trusty systems for buying and activating keys, plus great prices, they're also great in their support. I made a mistake in my purchase and despite it being my issue not noticing I picked the wrong platform, they sorted me out with a refund very quickly.
October 11, 2026
Unprompted review
Bad costumer service and sellers.
I purchased a code from one of their highly rated trusted sellers, the code didn’t work because it was redeemed before, contacted the costumer support, I provided them too many evidences that they showed to the seller as well that I didn’t redeem the code, they responded back saying the evidence the seller showed them was enough to determine that i redeemed it which I didn’t and they refused to show me the evidence even tho they showed it all to the seller and they sided with him even tho they did not give a reason or a proof of the claims, and they were super rude when I tried to insisted to get some sort of proof.
August 18, 2026
Unprompted review
Reply from Eneba
Hello, My name is Enzo.
Thanks for your review and for taking the time to share your experience.
I'm sorry to know this situation happened to you. Don't worry, I'll be happy to help you resolve this situation.
A few days ago, we sent you a Trustpilot inquiry requesting more information regarding this matter in order to follow up on your case, but we have not received any response. Please check your email inbox and reply to said inquiry, as this will help our Support Team locate your order and ticket.
Sincerely,
Enzo, Eneba team.
Way cheaper than a regular Xbox live…
Way cheaper than a regular Xbox live subscription from Microsoft! Always a good deal and I buy from you guys every month ! Keep it cheap and simple love it! Saved me 150$ already. Appreciate it.
September 30, 2026
Scam bought a egift card didn’t work…
Scam bought a egift card didn’t work said was already activated. Wont do anything about it
December 18, 2025
Reply from Eneba
Hello there,
Thank you for letting us know about this situation. Eneba is a secure, customer-focused platform, and I’d be happy to take a closer look at your case.
Since you provided your email address when submitting your review, and I wasn’t able to locate any recent orders linked to your account, I’ve reached out to you via a support ticket to gather more details and assist you as best as possible.
Please make sure to check your inbox as well as your spam folder so we can move forward with your case.
EDIT
It looks like our Support Team hasn’t heard back from you yet. Please make sure to check both your inbox and your spam folder so we can address your query as soon as possible.
2nd EDIT
Since we have not received a response from you, your ticket has been marked as resolved. However, if you still want this case to be reviewed or if you have any other questions or issues, remember that you can create a ticket and we will be happy to help you.
Warm regards,
Charlene, Team Eneba
Lies about GLOBAL key
The key that was sold as a GLOBAL steam key, turns out isn't global at all, and can't be redeemed in my region. Eneba refusing a refund, just repeating that the key was revealed. Do not waste your money here.
Edit: while my case originally was closed with no reply option, only after openly complaining did I receive a refund, the changed rating reflecting that.
October 8, 2026
Reply from Eneba
Hi there!
Let me clarify that the Global label generally refers to products that can be activated in most countries. However, certain countries or territories may be excluded in some cases, depending on the restrictions set by the game platform.
To help prevent confusion and activation issues, these restrictions are displayed on the product page and are also shown again before confirming the purchase and revealing the code. You can find more information about activation regions and these restrictions here:
https://www.eneba.com/support/article/product-key-activation-country
That said, I’ve asked for your case to be reviewed again so we can check the details of your purchase and the information that was displayed at the time. We’ll keep you updated through the same ticket where we were previously in contact, so please make sure to check your inbox and spam folder for any updates.
EDIT
Thank you very much for updating your review! We greatly appreciate you taking into consideration our work and effort. Remember that we are always available for whatever you need.
Warm regards,
Charlene, Team Eneba
Purchased a key for FC27 for the Xbox…
Purchased a key for FC27 for the Xbox only to find the code has already been redeemed. I immediately raised a ticket with eneba, providing all the evidence requested, including confirmation from Microsoft that the key had been redeemed 2 days before I bought it. It's been 7 days now and I've had no response to the ticket I raised requesting a new code or refund. Poor customer service. Order number o-byj56zo.
October 7, 2026
Unprompted review
Reply from Eneba
Hi there, Andrew,
Thank you for bringing this to our attention. Please rest assured that we always do our best to prevent this type of issue from occurring.
I understand how inconvenient this may have been for you, and I’m glad to know that our Support team has already confirmed the corresponding refund.
I hope this helps improve your experience with our platform, and that we’ll have the opportunity to see you again soon. Remember that we’ll always be here if you need any further assistance.
Warm regards,
Charlene, Team Eneba
I had bought two 60 day timecard game…
I had bought two 60 day timecard game keys for World of Warcraft back in 2023. One of which I redeemed right away and the second one I had been keeping for whenever I wanted to start playing again. I went to redeem the code last week in my Batte.net account page only to have it tell me that the code had already been redeemed. So I reached out to Eneba.com support page who told me to get information from the blizzard support team to include the date/time and the account (if possible) of when the code was redeemed. They requested all of this including the code in question be included in a screenshot and return to them on the ticket. I reached out to US Blizzard customer support and was told by the Game Master that they could only tell me that the code was redeemed by someone else other than my account and could not provide the date or time of when it was redeemed due to security reasons. I returned that information in a screenshot to Eneba who told me that the response that I gave them was illegitimate. It seems like Eneba is the one that is illegitimate as they sell scalped codes and sell them multiple times and if you dont use the code when you buy it you're pretty much out of luck. At this point, their customer service has been less than helpful and I will not be buying anything from their website ever again. And it seems im not the only one thats had this issue based on others reviews. Highly do not recommend.
October 5, 2026
Unprompted review
Reply from Eneba
Hello, Michael.
Thank you for your review and sharing your experience. I fully understand that a situation of this type can be unpleasant, though please allow me to assure you that any keys that are purchased from the sellers on our platform are only ever provided a singular time, to the exact user who bought it, no matter what period of time had passed since the original purchase. The keys themselves can also be viewed only from said customers side, either via the order confirmation email received alongside the order, or through your Eneba library.
Regarding your inquiry with our support team - I can see that our team has correctly informed you that a full confirmation of when the key in question was activated, from the Battle.net team, in this case is fully required in order for the seller to confirm the situation and seek out solutions. Please note that this is a fully standard process and a detail that can be required to be provided from a customers side, if requested by the sellerm depending on the situation.
Regards,
Edgar, Team Eneba
Used game pass key
Bought a game pass key, it was already used, got my refund, not buying from here again, process takes too long, Loaded (Cdkeys) will always be trusted and worth it.
October 6, 2026
Reply from Eneba
Hello there,
I’m sorry to hear that the key you received had already been used. I completely understand how disappointing this must have been, especially when the resolution process took longer than you expected.
I’m glad that your refund was ultimately completed, but we understand that this doesn’t take away from the frustration you experienced. Your feedback regarding the time it took to resolve the issue is important to us, and we appreciate you being open about your experience.
We’ve also reached out to you directly to follow up on the situation. Please check your inbox, as well as your spam or junk folder, when you have a moment.
We genuinely appreciate that you gave Eneba a chance, and we’re sorry that this experience didn’t leave you with the confidence we would have hoped for.
Warm regards,
John from Team Eneba
Do not trust these people. Save your money.
Do not trust these people or this company. I bought a steam key over $1000. It was promoted global. as soon as I bought it. It said it was for Europe. I had hope it would still work because it was promoted global. The moment I redeemed it, it worked, but it is only playable if you’re in Europe. Do not trust them. It was promoted as global, but it is really for Europe. They lied, save your money and if you do buy good luck!
October 5, 2026
Unprompted review
Reply from Eneba
Hello! My name is Enzo.
Thanks for your review and for taking the time to share your experience.
I'm sorry to know this situation happened to you. Don't worry, I'll be happy to help you resolve this situation.
I have checked the system and confirmed that you have already created a ticket. We are currently reviewing the information to help you in the best way possible. When we have an update, you will be notified through that ticket.
Regards,
Enzo, Eneba Team
Stolen Key
I wasn't able to activate my key as it was saying that it was already activated. This was weird since I had no recollection of using it nor did I find the game in any of my Microsoft accounts. After 2 days of discussing with costumer support they finally told me when and which account activated the key. Albeit the e-mail was censored, the first and last 2 digits were visible, so I was sure it wasn't any account I recognise. Therefore, from the day of my purchase to the day of my activation attempt (around 3 weeks), my key was sat in my eneba account, where they allowed it to be stolen, and gave zero solutions for this, so now I don't have my money nor my game.
October 2, 2026
Unprompted review
Reply from Eneba
Hello there, Samuel,
Thank you for bringing this to our attention. I’m sorry to hear that you had a negative experience with your code. Please be assured that Eneba is a secure platform, and we would like to review your case.
As this review is anonymous, and since you mentioned that you’ve already been in contact with our team, please share the ID of one of your orders (“o-xxxxx”) by updating this review so we can review it in detail. Additionally, we’ve reached out to you via Trustpilot so you can provide us with more information and allow us to contact you directly.
I’ll be waiting for your response.
Warm regards,
Charlene, Team Eneba
Fast and Easy!
Within 1 minute, I was emailed the code that was easily sent to my email and it was confirmed and redeemed with no problems at all. Would come back for more purchases in the future!
Really good price too!
October 5, 2026
bad refund
I visited this website for the first time and was scammed by a seller who sold me an already activated gift card. The seller's name is Smart Solutions. After a few days, I received a refund, but the fee from the previous purchase wasn't refunded, so I still lost money. Also, the fee on this website is high.
October 5, 2026
Reply from Eneba
Hello there,
Thank you for taking the time to let us know about this. In some cases, there may be a mistake on the seller's side, but our Customer Support team is ready to assist you with any issue.
Since you provided your email address when leaving your review, we were able to locate your order and the corresponding ticket.
Your case has already been reported to the seller and is currently under investigation. Our team will keep you updated on any developments, so please make sure to check your inbox and your spam folder to stay informed.
EDIT
I just checked in the system, and for the information on the ticket, I could confirm the refund was created in order to resolve this situation. Thanks for the trust, and I hope you have a good time.
It would be great if you could update the review based on the experience you had with our support. We hope to see you again soon!
2nd EDIT
Thank you very much for updating your review! We greatly appreciate you taking into consideration our work and effort. Remember that we are always available for whatever you need.
Warm regards,
Charlene, Team Eneba
Scammers and shady resellers
i bought a psn gift card from eneba and the key was already used. I followed all their instructions in the ticket support as they instruct and the ticket was closed without getting a replacement/refund or any help. Their AI bot is useless too and i feel scammed of $90. They are sending me to psn support when the key was invalid to begin with!!
October 5, 2026
Unprompted review
Reply from Eneba
Hello there, Omar!
Thank you for providing us with some extra information via the Trustpilot inquiry we had sent. With it, our Support Team was able to find your order and ticket.
Good news, your issue has been resolved, and we've sent the details to your email. We'll keep working to make sure this doesn't happen again. We would be pleased to receive any further feedback on your experience - it's always appreciated!
EDIT
I just checked in the system, and for the information on the ticket, I could confirm the refund was created in order to resolve this situation. Thanks for the trust, and I hope you have a good time.
It would be great if you could update the review based on the experience you had with our support. We hope to see you again soon!
Warm regards,
Team Eneba
I opened a ticket to complain about key…
I opened a ticket to complain about key not valid and i submitted photo proof but some from your side ask me to order from rockstar help to know the date of activation and that not my job i just had a key that not working and said it already activated before not by me and unfortunately my problem not solved one last thing that key was purchased from a seller that almost 100 % rate also verified by eneba that disappointed me .
September 28, 2026
Reply from Eneba
Hello there,
Thank you for your review. Since you provided us with your email address during the creation of your review, our Support Team was able to find your order and ticket.
It appears that our Support Team has requested some information necessary for the resolution of your case.
Kindly make sure to get back to them as soon as you can.
EDIT:
Since our Support Team did not receive any reply from you, this case was closed. If you want to reopen it, simply reply to our Support Team's message.
Warm regards,
Team Eneba
AVOID AVOID AVOID!!
AVOID AVOID AVOID!!! Absolutely ridiculous service i bought a nintendo switch 2 game for my son and they robbed me the code didnt work it was already redeemed then when i emailed them about it they said they cant refund or replace because its been opened absolutely ridiculous and will never be trusting or using again
October 3, 2026
Unprompted review
Reply from Eneba
Hello, My name is Enzo.
Thanks for your review and for taking the time to share your experience.
I'm sorry to know this situation happened to you. Don't worry, I'll be happy to help you resolve this situation.
A few days ago, we sent you a Trustpilot inquiry requesting more information regarding this matter in order to follow up on your case, but we have not received any response. Please check your email inbox and reply to said inquiry, as this will help our Support Team locate your order and ticket.
Sincerely,
Enzo, Eneba team.
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