Never been wronged, I was always sceptical of using keys but whenever there was an issue, I got a replacement or refund almost instantly. Now I exclusively buy games, in-game currencies, DLCs on here... See more
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To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
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Use it constantly thr last couple years, If Xbox Live, Game Key's, Key's for Skin or Bundle's in game (If Cod or so and promo Things which you wouldn't get in some other way), if its recent things or... See more
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Overall it's good, but I have a suggestion: it would be good to also show the currency in which the prices are converted.
Company replied
Cheap, fast, reliable. I've been using Eneba to obtain game pass for about 2 yrs. I'm extremely satisfied with the service. It's saved me a lot of money.
Company details
About Eneba
Written by the company
Eneba is the fastest-growing marketplace for gamers, where verified merchants provide you games and top-ups for the best prices available.
Verified vendors
Sellers onboarded under the strictest criteria with consistent quality monitoring
Secure checkout
Partners with the largest global payment providers
Available support
Fast, reliable help through online supportExperiencing issues?
Please create a ticket explaining the issue you’re facing or question you have by contacting our Support Team. Contact supportContact info
Lithuania
- support@eneba.com
- eneba.com
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4.4
Excellent
331K reviews
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already redeemed
This app Overall is great I get what I…
This app Overall is great I get what I buy instantly and haven't had any problems so far I bought on eneba coupe of times already and I must say it was super nice delivery time is pretty good service is good and 10/10
October 4, 2026
May use AI-assist with repliesRead more
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Bought a key for the blood of…
Bought a key for the blood of dawnwalker and could not activate the key on steam due to duplicate key. My bought key was already activated. However eneba reached out to me and i've got my money back. Great Service. The initial annoyance turned into a happy ending.
October 3, 2026
Reply from Eneba
Hello there,
Thank you for your review! To clarify your issue and assist you further, I have contacted the email address you provided when submitting your review. Please check your email inbox (and spam folder, just in case), and reply when you can.
For any future questions or issues, please feel free to create a ticket at eneba.com/support, and our Support Team will be happy to assist you!
EDIT
Thank you very much for the trust while we solved the situation and for updating your review! We greatly appreciate you taking into consideration our work and effort. Remember that we are always available for whatever you need.
Warm regards,
Parker, Team Eneba
money gone but no product
Bought 3 keys for a total of 37 gbp, the money left my bank account but it said the payment method was rejected. I go to make a ticket and it says I already have one open. don't even bother with this website, total slop and was coded by a monkey.
October 3, 2026
Unprompted review
Reply from Eneba
Hello, Julie.
Thanks for letting me know about your situation. Please kindly note that per our direct support guidelines, you are only able to create a single ticket per order ID. This is to ensure that inquiries for the same order are not created in multiples, as one ticket is always enough for any specific issue, while also making sure that a response from our teams side is accordingly provided as soon as possible. Receiving the exact mentioned error means that you had already prior created a ticket for the specific order ID and as such, were not allowed to create a second one.
With that in mind, to confirm your exact situation and order information, I have sent you an inquiry through Trustpilot directly, however, have not yet received a response from your side through it. If you are still experiencing any issues / your ticket has not been yet been replied to, please double-check your inbox and reply to said inquiry so that I may assist you further.
Regards,
Edgar, Team Eneba
Scam
I have bought a Netflix gift card in September, when I tried to use it, it said it has already been used. Eneba support told me to contact Netflix support, to find out when it was used, Netflix said, it was used in February. I gave this information to Eneba and asked for a refund, and they told me, that the key was valid and they will not give me a refund. What a scam.
September 26, 2026
Reply from Eneba
Hi there,
Thank you for taking the time to share your experience. We’re sorry that this situation was not resolved in the way you had hoped.
We’ve reviewed your case and can confirm that the seller investigated the key from their side. Their investigation showed that the key was redeemed after the purchase. Sellers use their own methods to verify this information, and for fraud-prevention reasons, they are not able to disclose the specific details or methods used during their investigation.
We understand that you provided information from Netflix regarding the redemption date, and our Support Team has taken this into account as part of the investigation. Based on the information available to us and the seller’s findings, we’re unable to offer a refund in this case.
We know this may not be the outcome you were hoping for, and we’re sorry we couldn’t provide a different resolution. Our Support Team has also provided a more detailed explanation through your support ticket, so please feel free to reach out to them if you have any further questions.
Warm regards,
Team Eneba
Ho acquistato 3 codici da 1 mese…
Ho acquistato 3 codici da 1 mese ciascuno di xbox gamepass ultimate. Uno dei 3 codici è risultato essere già riscattato. Non mi è stato rimborsato. La mia esperienza con Eneba si chiude qui.
I bought 3 codes for 1 month each of xbox gamepass ultimate. One of the 3 codes turned out to be already redeemed. I haven't been refunded. My experience with Eneba ends here. I'll buy what I need elsewhere.
Il venditore può dire quello che vuole; io ho allegato tutti gli screenshot dove si evince che il codice non solo non è stato riscattato dal mio account, ma è stato riscattato in una data nella quale non potevo riscattare il codice in quanto non cumulabile con abbonamento in corso. Potete tutelare il vostro venditore quanto volete, a me non importa; non saranno 10 euro persi ad impoverirmi; forse non vale lo stesso per voi. Come ho scritto già per email, comprerò altrove i codici anche se dovessero costare di più, ma con voi ho chiuso.
The seller can say what he wants; I have attached all the screenshots where it can be seen that the code not only was not redeemed from my account, but it was redeemed on a date in which I could not redeem the code as it cannot be combined with current subscription. You can protect your seller as much as you want, I don't care; it won't be 10 euros lost to impoverish me; maybe it's not the same for you. As I already wrote by email, I will buy the codes elsewhere even if they cost more, but I'm done with you.
October 2, 2026
Reply from Eneba
Hello there,
Thank you for your review.
Since you provided us with your email address during the creation of your review, our Support Team was able to find your order and ticket.
The seller investigated the case from their side and the investigation showed that the key was redeemed after it was purchased. The sellers have their ways of acquiring certain information and are not obliged to reveal their investigation details for fraud prevention reasons. That exhausts any further assistance from our side. As much as we would love to maintain maximum user satisfaction, we do have to factor in our terms of service when it comes to such events.
Our Support Team provided you with a more explicit explanation via the support ticket. Kindly reach out to them for any additional questions you might have.
EDIT
Thank you for taking the time to update your review.
We’re glad we could review the case again and provide a resolution. We’ve sent the details to your email, and we hope this resolves the issue for you.
If you need any further assistance, please don’t hesitate to reach out.
Warm regards,
Team Eneba
SCAMMER SELLE, AND USELESS CUSTOMER SERVICE
Do not buy a key from "GREEN KEY" on Eneba. I purchased one keys on 12/09/2026 and the code from GREEND KEY had already been redeemed and, despite Roblox Support, saying it was not redeemed by me, the seller refuses to refund my money. They obviously REDEEMED the code BY OTHERS, NOT ME!!!!! and are scam me. Eneba doesn't care, so they're enabling the scam. Awful customer service and shady sellers.
Eneba is lying about their support providing me with further explanation about this issue. Their support never even looked at any of the screenshots they asked me to send, which show in plain English that Roblox Support believes the code was REDEEMED BY OTHERS, NOT ME!!!, and that the code was never redeemed to my account. Eneba asked for the date and time of redemption, but they don't allow Roblox Support to see that information and refused to provide it to me. Look up Eneba on Google and Reddit and there are plenty of stories of people who have received codes they couldn't use, and been denied any actual support from Eneba, who doesn't care if their sellers are shady and useless CUSTOMER SERVICE.
the product is DLC Delinquent Demon
September 12, 2026
Unprompted review
Reply from Eneba
Hello there,
We would love to review this situation. As your review is anonymous, we have no information about you, thus we are unable to locate your orders and tickets. In addition, we have not received a response from your side via the Trustpilot inquiry we have sent out.
If you are still experiencing any issues / your ticket has not been yet replied to, please double-check your email inbox and reply to said Trustpilot inquiry.
In case you have already generated a ticket, please provide us with the order ID (all of our order IDs start with o-).
EDIT
Please remember that I’m still waiting for your response so that I can continue with the investigation and assist you as best as possible with this matter. Please respond to the Trustpilot request as soon as you can.
Kind regards,
Team Eneba
It was all a waste of money; I felt scammed.
I bought the gift card, but when I went to use it, it said it had already been redeemed. I felt scammed because I never used it myself, and I don't know who did. I think they really need much better security.
October 2, 2026
Reply from Eneba
Hello there,
Thank you for your review.
Since you provided us with your email address during the creation of your review, I was able to see that you haven't reached out to our Support Team yet.
To investigate your situation further and to provide assistance, our team has reached out to you via a ticket to the email address you provided.
Kindly make sure to check your email inbox and get back to our Support Team.
EDIT
Our Support Team hasn't received a response from your side in a while. Kindly make sure to check your email inbox and reply to your ticket with the requested information, so that they could investigate your case and help out!
Warm regards,
Team Eneba
Unable to redeem game key
My key wasn't activated by me, but it says that it was already activated. I've contacted support but they only tell me that the key was activated after purchase, and give no other ways to solve the issue. I do not have the game in any of my Microsoft accounts but the key sits in my Eneba account.
September 12, 2026
Reply from Eneba
Hello there,
Thank you for your review. Since you provided us with your email address during the creation of your review, our Support Team was able to find your order and ticket.
The seller investigated the case from their side and the investigation showed that the key was redeemed after it was purchased. The sellers have their ways of acquiring certain information and are not obliged to reveal their investigation details for fraud prevention reasons. That exhausts any further assistance from our side. As much as we would love to maintain maximum user satisfaction, we do have to factor in our terms of service when it comes to such events.
Our Support Team provided you with a more explicit explanation via the support ticket. Kindly reach out to them for any additional questions you might have.
Warm regards,
Team Eneba
Disappointing experience with Eneba
Disappointing experience with Eneba and Nordic Digital
I have been a frequent customer of Eneba, so I was particularly disappointed with how my recent purchase of a Microsoft Windows 11 Pro Key GLOBAL from the vendor Nordic Digital was handled.
The key did not work as expected, and I contacted Eneba support to resolve the issue. After going back and forth with support, I was ultimately told that I would need to uninstall my currently working Windows license and attempt to activate Windows using the disputed key. If the key failed, I would then have to provide diagnostic evidence before Eneba would consider a refund or replacement.
I explained that I was not comfortable removing a working Windows activation from my computer simply to test a key that had already caused problems. I did not consider this a fair solution, particularly when the alternative offered was essentially to keep the current activation and accept that I would not receive a refund.
Eneba ultimately refused to refund me for the key.
I want to make clear that I don't blame the customer support representatives personally. I understand that Eneba operates as a marketplace and that sellers such as Nordic Digital are external vendors. However, as a customer, my transaction was made through Eneba, and I expected the marketplace to provide a reasonable and fair process for resolving a dispute over a digital product.
What makes this particularly disappointing is that I have been a frequent Eneba customer in the past. Unfortunately, this experience has made me reconsider whether I want to continue purchasing from the platform.
I am sharing this review simply to document my experience so that other customers can make an informed decision about how they feel about Eneba's dispute and refund process.
September 30, 2026
Unprompted review
Reply from Eneba
Hello there,
Thank you for your review and feedback.
Since you provided us with your email address during the creation of your review, our Support Team was able to find your order and ticket. It appears that our Support Team has requested some information necessary for the resolution of your case.
Kindly make sure to get back to them as soon as you can.
EDIT
We have reviewed your case thoroughly and reached out to you via email with a detailed explanation of what occurred.
We hope that the assistance provided by our agents met your expectations and that your experience with our platform will be even more positive in the future.
Looking forward to seeing you again soon!
Warm regards,
Team Eneba
The key I got was for a different…
The key I got was for a different region than described in the offer.
I made a ticket explaining the situation. Their bot assigned the ticket to the seller which blocked my ability to respond to it.
Few hours later actual Eneba support member came and asked for more details(with the ticket still on seller side) and 2 days later the ticket simply got closed(I assume due to my lack of response, which was blocked by their system)
Edit: The order in question was o-by87aay. The key provided was a cheaper version mislabeled and sold as a different package and steam api response proving that was included
Edit 2: Ticket got reopened, but is still read only as it's on seller side. Furthermore all the relevant info was already provided. The screenshot contains both the key and package ID returned by Steam - which is different from the region the key was advertised for.
I want to point out that a screenshot proving the mislabeling was already provided before I got a generic response suitable in cases where somebody would claim a key is duplicate(those are hard to check as only publishers have access to key activation details). In case of package differences the info is generally available in steam's api response
Edit 3: After another intervention the issue finally got resolved
Overall out of 9 purchases twice the seller failed to deliver(automatic refund), once I had issue with payment processing(neutral) and most recent one was described above.
Having that in mind I can't give more than 3 stars for now(-1 for issue frequency and a strong -1 for ignoring the initial ticket content and on top of that having a system allowing to close a ticket without giving the client a chance to respond - either don't block messaging or ensure a ticket can't be closed without seller's response once it gets reassigned.)
I want to thank the support for resolving the issue in the end, I'm just disappointed it took 3 attempts despite clear evidence of a mistake with the listing
September 28, 2026
Unprompted review
Reply from Eneba
Hello there,
Thank you for bringing this to our attention. I’m sorry to hear that you had a negative experience with your ticket. Please be assured that Eneba is a secure platform, and we would like to review your case.
As this review is anonymous, and since you mentioned that you’ve already been in contact with our team, please share the ID of one of your orders (“o-xxxxx”) by updating this review so we can review it in detail. Additionally, we’ve reached out to you via Trustpilot so you can provide us with more information and allow us to contact you directly.
EDIT:
Thank you for providing the order ID. With it, our Support Team has located your ticket, and it was reopened. Our Support Team is waiting for your response. Please get back to them when you can.
2nd EDIT:
We are happily letting you know that your situation has been resolved, and a solution has been provided to you via e-mail.
We hope that the assistance provided by our agents met your expectations and that your experience with our platform will be even more positive in the future.
3RD EDIT
Thank you very much for updating your review! We truly appreciate your feedback and are glad to hear that we were able to find a resolution to your issue. If you need any further assistance in the future, please don’t hesitate to contact us.
We hope to see you again soon!
Team Eneba
i bought the pre-order DLC to fc27
i bought the pre-order DLC to fc27 and recieved no rewards, after i paid and redeemed my code. Everywhere where i try to find a phome number to call i cannot, so noone is taking my issue into consideration
October 1, 2026
Reply from Eneba
Hello there, this is David,
Thank you for your review.
I'd love to review your situation
Since you provided your email address when creating this Trustpilot review, I have reached out to you.
Kindly check your email inbox and reply to me at your earliest convenience.
EDIT
Our Support Team hasn't received a response from your side in a while. Kindly make sure to check your email inbox and reply to your ticket with the requested information, so that they could investigate your case and help out!
Warm regards,
Team Eneba
This site is ridiculous
This site is ridiculous. They allow merchant/vendor to sell invalid gift card. I bought lazada gift but invalid. Their customer support will not support you even though you already submitted proof that the code is not working. They will ask you alot of things instead of helping you. This website is a scam for allowing vendor to sell invalid gift cards. very disappointed.. not only this, they also sell discounted gift card but on checking out they have hidden fees.
October 1, 2026
Unprompted review
Reply from Eneba
Hello there,
We would love to review your situation.
Please create a ticket here: eneba.com/support with all the necessary details, and our Support team will happily assist you! In case you have already created a ticket, please provide us with your order’s ID (all of our order IDs start with o-).
Additionally, we have contacted you via Trustpilot regarding this matter so that you can provide us with more information.
In case you're inquiring about our marketplace operational fee, which applies to all orders not made through the Eneba Wallet, it's a crucial component that sustains our daily operations. Kindly keep in mind that we function as a marketplace for various sellers to list their keys.
Regarding the fee being displayed only during checkout (before you pay), please be aware that it is influenced by several factors, including the chosen payment method, the selected product and its price, and more. The fee can only be accurately calculated during the checkout process once all these choices are considered.
If you find the final price, after fees, higher than expected, it's entirely your decision to proceed with the purchase or perhaps wait for a sale. We aim to provide transparency in our pricing structure and appreciate your understanding of the various factors influencing the final cost.
We will be waiting for your response!
Team Eneba
Terrible service by Eneba
I bought a key from eneba for a game in steam the key was already used I filed a complaint and had to send about five mails back and forth. Eventually they admitted that the key was wrong and sent me a new key and closed the case.
Great- only that this key was faulty too
I tried to contact the without success since the ticket was already closed
September 26, 2026
Unprompted review
Reply from Eneba
Hi there,
We’re sorry to hear that the replacement key also caused an issue.
We’ve located your support ticket and have replied to it there. Please share the requested information in the ticket so we can look into this further and assist you.
If you’re unable to reply directly from the ticket page, you can also reply to the email you received about this case from your email inbox. Please make sure to reply to the same email thread rather than sending a new email directly to our support address, as new emails sent to our support address will only receive an automated reply.
We’ll be happy to continue assisting you through the existing ticket.
EDIT
Good news, your issue has been resolved, and we've sent the details to your email. We'll keep working to make sure this doesn't happen again. We would be pleased to receive any further feedback on your experience - it's always appreciated!
Warm regards,
Team Eneba
SCAM
I bought a Steam Key for Jagged Alliance 3 more than 1 year ago, order #o-ysf68fa.
Few days ago for no reason my purchase got removed from my Steam library.
I contacted support:
-get alternative key - NO
-get refund - NO
They want me to pay money again, to get what I already paid for.
SCAM.
The company waits until refund window is expired, then cancels your keys, and then says refund is no longer available, and wants you to give them money again.
Also on their website there's option to rate your purchase, so I click "Bad :(" then "Submit" and what website shows me is "Order not found."
What a joke! Nothing works.
No wonder the scammers have so high rating, it's because even leaving a negative review is broken.
September 30, 2026
Unprompted review
Reply from Eneba
Hi there,
We’re sorry to hear that this experience left you disappointed.
We’ve reviewed your order and can confirm that, after the key was removed from your Steam library, our support team looked into the available options with you. As the order was placed more than a year ago, it was unfortunately outside the timeframe for a refund to the original payment method. A refund was therefore issued to your Eneba Wallet instead, in accordance with the applicable refund terms.
We understand that receiving the refund in your Wallet, rather than back to your original payment method or a replacement key, was not the outcome you were hoping for. We also appreciate you bringing the purchase rating issue to our attention, as we can look into that separately.
We’re sorry we couldn’t provide the resolution you were looking for, and we appreciate you taking the time to share your experience with us.
Warm regards,
Team Eneba
Bad customer service can be scammed
Edit: (was refunded after a few weeks brought it up few stars) Bought a game the key came already used Made a ticket over 2 weeks ago with the evidence and proof and have gotten nothing no response only the email that i opened a ticket I have been using eneba for almost 2 years and after this and the poor customer service I think im done with them
September 18, 2026
Unprompted review
Reply from Eneba
Hello.
Thank you for your review and sharing your experience. Based on the provided information alongside your review, I can see that while your original inquiry was created, due to an error on our automated assistants side, it was not properly processed. Our team kindly apologizes for the inconvenience caused and I have just provide you with a response through your ticket, requesting for some additional information. Please ensure to get back to me whenever you are able to do so!
EDIT
Our Support Team hasn't received a response from your side in a while. Kindly make sure to check your email inbox and reply to your ticket with the requested information, so that they could investigate your case and help out!
2nd EDIT
Good news, your issue has been resolved, and we've sent the details to your email. We'll keep working to make sure this doesn't happen again. We would be pleased to receive any further feedback on your experience - it's always appreciated!
3rd EDIT
Thank you very much for updating the review, we really appreciate that you value our work! Remember that we are always available for whatever you may need.
Warm regards,
Team Eneba
the steam key i bought was already used
September 29, 2026
Reply from Eneba
Hello there, Dave!
Thank you for sharing your experience. Since you provided your email address when submitting your review, I’ve contacted you through a support ticket so we can investigate the key and assist you further.
Please check your inbox, including your spam folder, and reply to the ticket so we can continue helping you.
EDIT
Good news, your issue has been resolved, and we've sent the details to your email. We'll keep working to make sure this doesn't happen again. We would be pleased to receive any further feedback on your experience - it's always appreciated!
Kind regards,
Elena from Team Eneba
Fast and genuin
Nothing to review. Found a Sonic key on sale, bought it, and redeemed it on Steam.
September 29, 2026
Reply from Eneba
Hello, Marko!
Thank you for your feedback! We’re glad you found a great deal on the Sonic key and that the redemption on Steam went smoothly.
Kind regards,
Team Eneba
Disgrace!
I bought a $70 FC 27 key from Eneba, but when I tried to redeem it, I got a message saying that the key had already been redeemed. I paid $70 for a key that I couldn't use.
My order number is O-BY831OO.
I contacted support because I expect either a working key or a refund. Very disappointing experience, especially for such an expensive purchase. I would recommend being careful when buying expensive game keys.
September 28, 2026
Unprompted review
Reply from Eneba
Hello, Gregory,
Thank you for your review.
I managed to locate your order. It appears that the key was redeemed via our browser extension to an email address similar to yours.
To assist you further, I have contacted the email address you provided when submitting your review. Please check your email inbox (and spam folder, just in case), and reply when you can.
EDIT
It looks like our Support Team hasn’t heard back from you yet. Please make sure to check both your inbox and your spam folder so we can address your query as soon as possible.
2nd EDIT
It appears that our Support Team hasn’t received a response from you. Due to inactivity, your case will be closed soon. If you still need assistance, you can easily reopen it at any time by replying to the message from our Support Team - they’ll be happy to help further!
Warm regards,
Team Eneba
I bought a game for 16€ instead of 30€…
I bought a game for 16€ instead of 30€ and i paid waited for like 30 seconds and it came as a code and i redeemed it good
September 28, 2026
I purchased two keys through Eneba
I purchased two keys through Eneba, but both codes were already used and could not be redeemed.
I provided all the requested evidence, contacted Midasbuy multiple times as instructed, and fully cooperated throughout the investigation.
Eneba initially gave me a 1–5 business day timeframe. That deadline has now passed by more than 10 business days, and I still have no resolution. My case has already gone through multiple reviews and was escalated to the specialized team.
I am now not even receiving responses to my emails. I have done everything Eneba asked me to do, yet I am still being left waiting without a clear deadline or final decision.
I am simply requesting a full refund for the two unusable keys.
Svar 1: Thank you for the response, but this is exactly the problem.
I made the purchase on September 11, and it is now September 30. For almost three weeks, I have provided all the evidence requested, contacted Midasbuy several times, completed the reviews requested by Eneba, and still the only answer I receive is “please wait” and “the specialized team is reviewing it.”
Eneba has my money, I cannot use the keys I paid for, and after all this time there is still no solution.
At this point, it is difficult to understand how a company can need more than 10 business days, with all the evidence already provided, just to resolve two used codes.
I honestly expected a much more serious and efficient approach to customer problems.
Last one.
Finally, after almost a month, Eneba has confirmed that the keys were indeed problematic and approved a full refund.
Now I’m apparently supposed to wait another 5–28 business days to get my money back. Based on this experience, I honestly wouldn’t be surprised if it takes the full 28 days.
My recommendation: if you want to buy PUBG MOBILE UC, buy it directly through Midasbuy. It may be cheaper and, more importantly, you avoid having to wait 1–2 months for Eneba to investigate and resolve a problem with their own system.
For me, this experience has been enough to stop using Eneba.
September 11, 2026
Unprompted review
Reply from Eneba
Hello there,
Thank you for providing us with additional information via the Trustpilot inquiry we sent. With this information, our Support Team was able to locate your order and support ticket.
We understand that you’ve been waiting longer than expected for an update, and we’re sorry for the inconvenience this has caused. Your case has already been escalated and reported to the seller, who is currently investigating the issue.
Our team is continuing to follow up on the case and will keep you updated as soon as we receive further information.
EDIT
Good news, your issue has been resolved, and we've sent the details to your email. We'll keep working to make sure this doesn't happen again, We would be pleased to receive any further feedback on your experience- it's always appreciated.
Warm regards,
Team Eneba
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