Never been wronged, I was always sceptical of using keys but whenever there was an issue, I got a replacement or refund almost instantly. Now I exclusively buy games, in-game currencies, DLCs on here... See more
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Review summary
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Reviews shaping this summary
Use it constantly thr last couple years, If Xbox Live, Game Key's, Key's for Skin or Bundle's in game (If Cod or so and promo Things which you wouldn't get in some other way), if its recent things or... See more
Company replied
Overall it's good, but I have a suggestion: it would be good to also show the currency in which the prices are converted.
Company replied
Cheap, fast, reliable. I've been using Eneba to obtain game pass for about 2 yrs. I'm extremely satisfied with the service. It's saved me a lot of money.
Company details
About Eneba
Written by the company
Eneba is the fastest-growing marketplace for gamers, where verified merchants provide you games and top-ups for the best prices available.
Verified vendors
Sellers onboarded under the strictest criteria with consistent quality monitoring
Secure checkout
Partners with the largest global payment providers
Available support
Fast, reliable help through online supportExperiencing issues?
Please create a ticket explaining the issue you’re facing or question you have by contacting our Support Team. Contact supportContact info
Lithuania
- support@eneba.com
- eneba.com
Got a Question?
4.4
Excellent
331K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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already redeemed
I bought a game for 16€ instead of 30€…
I bought a game for 16€ instead of 30€ and i paid waited for like 30 seconds and it came as a code and i redeemed it good
September 28, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I purchased two keys through Eneba
I purchased two keys through Eneba, but both codes were already used and could not be redeemed.
I provided all the requested evidence, contacted Midasbuy multiple times as instructed, and fully cooperated throughout the investigation.
Eneba initially gave me a 1–5 business day timeframe. That deadline has now passed by more than 10 business days, and I still have no resolution. My case has already gone through multiple reviews and was escalated to the specialized team.
I am now not even receiving responses to my emails. I have done everything Eneba asked me to do, yet I am still being left waiting without a clear deadline or final decision.
I am simply requesting a full refund for the two unusable keys.
Svar 1: Thank you for the response, but this is exactly the problem.
I made the purchase on September 11, and it is now September 30. For almost three weeks, I have provided all the evidence requested, contacted Midasbuy several times, completed the reviews requested by Eneba, and still the only answer I receive is “please wait” and “the specialized team is reviewing it.”
Eneba has my money, I cannot use the keys I paid for, and after all this time there is still no solution.
At this point, it is difficult to understand how a company can need more than 10 business days, with all the evidence already provided, just to resolve two used codes.
I honestly expected a much more serious and efficient approach to customer problems.
Last one.
Finally, after almost a month, Eneba has confirmed that the keys were indeed problematic and approved a full refund.
Now I’m apparently supposed to wait another 5–28 business days to get my money back. Based on this experience, I honestly wouldn’t be surprised if it takes the full 28 days.
My recommendation: if you want to buy PUBG MOBILE UC, buy it directly through Midasbuy. It may be cheaper and, more importantly, you avoid having to wait 1–2 months for Eneba to investigate and resolve a problem with their own system.
For me, this experience has been enough to stop using Eneba.
September 11, 2026
Unprompted review
Reply from Eneba
Hello there,
Thank you for providing us with additional information via the Trustpilot inquiry we sent. With this information, our Support Team was able to locate your order and support ticket.
We understand that you’ve been waiting longer than expected for an update, and we’re sorry for the inconvenience this has caused. Your case has already been escalated and reported to the seller, who is currently investigating the issue.
Our team is continuing to follow up on the case and will keep you updated as soon as we receive further information.
EDIT
Good news, your issue has been resolved, and we've sent the details to your email. We'll keep working to make sure this doesn't happen again, We would be pleased to receive any further feedback on your experience- it's always appreciated.
Warm regards,
Team Eneba
Help was not great!!
I was not happy about the situation I was in I did relise that I brought the standard edition of a game until I activated it then when I tried to get the problem resolved got told a flat no we can not help you was given two options which seemed silly the fact the key was activated already so now I’m stuck with a basic game????
September 22, 2026
Unprompted review
Reply from Eneba
Hello there,
We would love to review your situation.
Please create a ticket here: eneba.com/support with all the necessary details, and our Support team will happily assist you! In case you have already created a ticket, please provide us with your order’s ID (all of our order IDs start with o-).
Additionally, we have contacted you via Trustpilot regarding this matter so that you can provide us with more information.
EDIT
We haven’t received a response from you regarding the Trustpilot inquiry we previously sent. Since your review is anonymous, our Support Team is unable to identify your orders or support tickets.
If you are still experiencing any issues, please check your email inbox and spam folder, or update this review so we can assist you further.
Warm regards,
Team Eneba
Hijacked account, 0 effort resolution.
Order #o-y9z38ko
-Hijacked account and 2FA not working and was turned back on.
-Cannot login cannot create a ticket.
-FAQ's don't have anything on stolen accounts.
-Already emailed multiple times FULL DETAILS and only received cut and paste responses (ticket links but cannot login).
September 10, 2026
Unprompted review
Reply from Eneba
Hello there,
Thank you for your review! To clarify your issue and assist you further, I have contacted the email address you provided when submitting your review. Please check your email inbox (and spam folder, just in case), and reply when you can.
EDIT:
Our Support Team has responded to you via the email address you provided.
They have sent all the information about the situation and what could have happened.
Should you have more questions, our Support Team is always ready to assist you.
Warm regards,
Parker, Team Eneba
Good service
Well i already got a bunch of things game passes and/or games and everything was going perfect didn't get scammed by nobody. And course most of the things are in much better prices the whatever Xbox wants
September 20, 2026
Reply from Eneba
Hello!
Thank you for sharing your experience! We’re glad you’ve had smooth purchases and found great prices on the games and game passes you were looking for.
Kind regards,
Team Eneba
Successfuly redeemed my key
September 27, 2026
Reply from Eneba
Hello!
Thank you for your positive feedback! We’re glad you were able to redeem your key successfully without any issues.
Kind regards,
Team Eneba
I wanted to buy a Roblox gift card
I wanted to buy a Roblox gift card, but none of the options I found could be redeemed in Ukraine. I then clicked the automated recommendation button and didn't notice that instead of Robux, it selected a random in-game item by mistake. This situation has deeply upset my child, who is now in despair. I would kindly ask you to issue a refund or give us the Robux instead—you can remove the accidental item from the account, as we do not need it.
September 20, 2026
Reply from Eneba
Hello there,
We are sorry to hear about this issue. In case you haven’t yet viewed the product key and it’s been less than 14 days since your purchase, you can still request a refund by following this quick guide: eneba.com/support/article/digital-key-refund
However, if you have already viewed the key and it’s valid and as advertised, then it is no longer refundable due to the nature of digital products. The seller cannot take back or cancel a viewed key; thus, it would solely belong to you. In that case, we would suggest trading or selling the key.
For any further questions, feel free to reach out to our Support Team here: eneba.com/support
Warm regards,
Team Eneba
VenomDigital is a scammer, Eneba encourages the scam
Do not buy a key from "VenomDigital" on Eneba. I purchased two keys on the same day and the one from the other seller worked perfectly. However, the code from VenomDigital had already been redeemed and, despite Microsoft saying it was not redeemed by me, the seller refuses to refund my money. They obviously sold the code twice and are trying to scam me. Eneba doesn't care, so they're enabling the scam. Awful customer service and shady sellers.
EDIT: Eneba is lying about their support providing me with further explanation about this issue. Their support never even looked at any of the screenshots they asked me to send, which show in plain English that Microsoft believes the code was sold twice, and that the code was never redeemed to my account. Eneba asked for the date and time of redemption, but they don't allow Microsoft to see that information and refused to provide it to me. Look up Eneba on Google and Reddit and there are plenty of stories of people who have received codes they couldn't use, and been denied any actual support from Eneba, who doesn't care if their sellers are shady.
September 24, 2026
Unprompted review
Reply from Eneba
Hello there,
We’re a fully legitimate business, and our goal is always to deliver great value to customers. Still, we know that sometimes things can go wrong. When that happens, our Support Team is always here and ready to help!
To clarify your issue and assist you further, I have contacted the email address you provided when submitting your review. Please check your email inbox (and spam folder, just in case), and reply when you can.
For any future questions or issues, please feel free to create a ticket at eneba.com/support, and our Support Team will be happy to assist you!
EDIT
Upon investigation, it showed that the key was redeemed after it was purchased. The sellers have their ways of acquiring certain information and are not obliged to reveal their investigation details for fraud prevention reasons. That exhausts any further assistance from our side. As much as we would love to maintain maximum user satisfaction, we do have to factor in our terms of service when it comes to such events.
Our Support Team provided you with a more explicit explanation via the support ticket. Kindly reach out to them for any additional questions you might have.
Warm regards,
Team Eneba
Thankfully
Thank you for your quick response?but the thing the time i need that I heard that kind of response?but rhat time from the support team answered me connot cancel because is already in the system?i don’t have choice im staying in the shelter for 4months and hopeless and nothing anything now im trying to survive again even so many trials until now im still struggling
December 5, 2025
Reply from Eneba
Hi there,
I’m sorry to hear about the situation you’re going through. We’d like to make sure your case is properly reviewed and that we can assist you with any potential account security concerns.
After checking the account associated with the email address used to post this review, we couldn’t find any recent purchases or activity from the past year. For this reason, I’d recommend contacting our Support Team directly through the following link, using the email address associated with the account where you had your balance: eneba.com/support
This will allow our team to verify the account details and review what happened so they can take any necessary steps.
EDIT
Thank you for updating your review. We’re very sorry to hear about what you’ve been going through. We understand how difficult it must be to discover unauthorized activity on your accounts, especially during such a challenging time.
By the time you contacted us, the purchases had already been completed and the digital products delivered, so we couldn't cancel or reverse them on our end.
Since you’ve reported the transactions as unauthorized, we recommend contacting your payment provider and the appropriate authorities, who may be able to help investigate the transactions and assist you further.
We sincerely hope things improve for you and wish you all the best moving forward.
Best regards,
Team Eneba
I made pre-order of fifa27
I made pre-order of fifa27. It was canceled and then was forced to buy again 20 eur more expensive… cheaters.
EDIT: Already deleted your email, Im not planning to buy anything else from your company so discount code is not needed for me.
September 25, 2026
Reply from Eneba
Hello there!
Thank you for your review. Since you provided your email address when creating this Trustpilot review, our Support Team has located your purchase.
And it looks like the seller was unable to provide the key, thus they have issued a refund.
It should reach you in a few business days' time (the exact time depends on your bank).
Talking about pre-orders, they work a bit differently on our site - the key first has to reach the seller and as soon as it does - it is delivered to the buyer. This happens within 24 hours from the release date.
More information here: https://www.eneba.com/support/article/game-pre-order-information
We hope that our work has met your expectations, and that your perspective on us and our platform has improved.
Kind regards,
Team Eneba
Zero stars
Zero stars! The code they gave me was already redeem!! And there is no support on there website!!!!!! Scam scam scam scam scam scam buyer beware.
September 25, 2026
Unprompted review
Reply from Eneba
Hello there,
We’re a fully legitimate business, and our goal is always to deliver great value to customers. Still, we know that sometimes things can go wrong. When that happens, our Support Team is always here and ready to help.
Since you provided your email address when creating your review, our Support Team was able to locate your order and ticket. Your case has already been reported to the seller, and they are currently investigating it. Rest assured, our team will keep you updated!
EDIT
We are happily letting you know that your situation has been resolved, and a solution has been provided to you via e-mail.
We hope that the assistance provided by our agents met your expectations and that your experience with our platform will be even more positive in the future.
Looking forward to seeing you again soon!
Team Eneba
One of the worst experiences ever!
One of the worst experiences ever!
***3rd update***
Because scammers are covering scammers under their "big name" I'm here to provide all evidence of this scam and they even got proof that I never used anything but no matter what now they are saying it's PARTIALLY used hahah. What a joke, no matter that this is impossible, they are just dragging themselves more and more down. So if you're selling on Eneba to let's say me and you sell me wrong code from beginning it's easy just say YOU USED IT PARTIALLY or SOMEONE USED IT or whatever which blames me and INVESTIGATION IS DONE I'm losing you're winning hahahah. Go guys sell fake stuff there that's what eneba is teaching us here. Good lesson. HOWEVER if trustpilot needs more evidence I'm here. 1st forcing me to open unsafe links to TRY TO ACTIVATE something that i was supposed to get as a giftcard not LINK! 2ND FORCING me to speak with UBER and to send them evidence and then ignoring evidence no matter that they were supposed to do investigation. STATING CLEARLY THAT REFUND IS AUTOMATICALLY DONE IF CODE IS NOT VALID WHICH WAS NOT! But no 20+ days took them to try something. They are justified changing names so if you send 100 emails and get 100 replies 80 of them will be from "another agent" which is a joke of course. Just playing with customers. I NEVER GOT PRODUCT, NEVER GOT MONEY BACK, EVERYTHING IS LIE AND I HAVE ALL EVIDENCE WHICH THEY DON'T LIKE THAT'S WHY THEY TRIED TO FLAG MY COMMENT HERE LIKE IT'S HARASSMENT HAHAHHAHAHA WHAT A JOKE!
Thank you trustpilot for being on right side here with obviously seeing that I'm honest!
o-byrb95o HERE'S ORDER ID FOR SCAMMERS NOT TO LIE AROUND THAT REVIEW IS FAKE
*** Update here because they replied. Imagine buying uber gift card and getting VOUCHER WHICH YOU HAVE TO USE WITH LINK! SO NO CODE FOR GIFTCARD BUT LINK BECAUSE IT'S PROMOTIONAL. They are using people literally to buy promotional vouchers, lieing and saying wrong stuff for 6 days and then sending link from promo voucher in order to cover scam!
Customer support is a joke and they're just changing names 1000 times until they piss you off. I have all proofs with 100 emails exchanged and they are reported for scamming and sending illegal stuff which is promotional then ignoring messages.
They are covering themselves with explanations that it's not their responsibility to look at shops which are selling on their page. Today i filed report to sue them over the stolen money. They have sent me random numbers like a code for gift cards and no matter that they see it's scam no reaction or just mild one with asking for more and more proof which they can already see inside of my account.
Run away from them before purchasing because it will work few times but 1st issue will leave you without money and needed product no matter how much money you already spent with them!
Customer support is AI or indianos who are just using scripts so help doesn't exist!
***EDIT FROM ME ALSO. THANK YOU FOR NEW 100 EMAILS AND EVEN MORE EVIDENCE REGARDING THIS SCAM WHERE YOU'RE DOING EVERYTHING NOT TO FIX IT AND TO GIVE ME LONG TIME ASKED REFUND BUT FORCING ME TO OPEN SOME UNSAFE LINKS, SAYING THAT SOMEONE USED IT AND THING'S LIKE THAT WHILE YOU HAVE PROOF THAT I NEVER DID! SCAMMERS!
September 23, 2026
Unprompted review
Reply from Eneba
Greetings, Amiir,
We would love to review your situation.
Please create a ticket at eneba.com/support with all the necessary details, and our Support Team will be happy to assist you! If you have already created a ticket, kindly provide your order's ID (all our order IDs start with o-) via an update to your review.
Additionally, a few days ago, we sent you a Trustpilot inquiry requesting more information regarding this matter, but we have not received any response. Please check your email inbox and reply to said inquiry, as this will help our Support Team locate your order and ticket.
EDIT
Thanks for providing your order number. We’ve been able to locate your case, and our team is reviewing it again in detail so we can clarify the situation as soon as possible.
We’ll keep in touch with you through your ticket.
2nd EDIT
Based on your ticket, I can see that our support team has fully investigated the situation alongside the seller and it was confirmed that your purchased key was activated successfully and funds from it directly were afterwards partially used. As such, per our standard terms and conditions, a solution could not be provided. Thank you for your understanding.
Regards,
Team Eneba
Refunding.
I received a refund for my order on Eneba, but the money was sent to my Eneba wallet instead of my original payment card. I need the refund returned to my card. I’ve already contacted support and I’m waiting for this to be resolved.
September 22, 2026
Unprompted review
Reply from Eneba
Hello there,
Thank you for your review. Since you provided us with your email address during the creation of your review, our Support Team was able to find your order and ticket.
It appears that the refund has been provided back to your initial payment method. Depending on the payment method used, it can take from 5 to 28 business days for it to reach you.
If you have any questions - feel free to reach out through the ticket and our team will assist you.
Kind regards,
Team Eneba
Fast delivery and valid key
Great experience buying! The key worked instantly without any issues. I've purchased software through Eneba multiple times already and always had a smooth transaction. Highly recommended!
September 22, 2026
happy gamer
I've ordered the game a few times already, as have some friends, and we've all been satisfied. G22A is crap—go with this one.
September 15, 2026
Reply from Eneba
Hello, Ondrej!
Thank you for the positive feedback! We’re glad you and your friends have been satisfied with your purchases and keep coming back.
Kind regards,
Team Eneba
The seller scammed me with an already activated key
The seller scammed me with an already activated key and ignored the 5-day resolution window. Eneba support responded that they are working on it, but the resolution is taking too long for a clear fraud case.
Order ID: o-y944wba.
I request an immediate refund.
Update sepe
UPDATE (Sept 22): It has been over a day since Eneba support (agent Edgar) replied to this review, but still no action has been taken. The seller's official deadline passed, and I am still left without a working key or a refund. I am now forced to escalate this further through social media. I will only change this review once a full refund is issued.
UPDATE (September 23): Eneba support and the seller have successfully resolved the issue. They provided a replacement key, which is fully functional and working perfectly. Although the resolution took a bit longer, I am very satisfied with the final outcome and the fact that they stood by their customer. Thank you for fixing this!
September 13, 2026
Reply from Eneba
Hello.
Thank you for your review. Based on the information you have provided alongside it, I can fully confirm that our team is still actively working on the situation and the seller has taken a longer period to provide a final response due to requiring additional time to investigate the situation on their end. Rest assured, our team will get back to you as soon as a final update is available.
EDIT
Thank you very much for updating the review! We really appreciate that you value our work! Remember that we are always available for whatever you may need.
We hope to see you again!
Team Eneba
Their assistance is a joke.
Their assistance is a joke.
I bought a key, it was redeemed and they told me they couln't do anything, Don't buy.
September 20, 2026
Unprompted review
Reply from Eneba
Hi! My name is Enzo.
Thank you for your review and for taking the time to share your experience.
I'm sorry to know this situation happened to you. Don't worry, I'll be happy to help you check this.
Since you provided your email address when you created your review, I have contacted you by creating a ticket to find out what happened and how I can help you, so please check your inbox and respond when you can so we can resolve this as soon as possible.
Best regards,
Enzo, Eneba Team
Trust
I thought this site was just another weird website recommended by YouTubers, and that Instant Gaming was already doing the job. In the end, this site works just like Instant Gaming, but it’s more efficient and provides more information about the seller and the product. Besides, I’ve never had any problems with this site, so I highly recommend it.
September 13, 2026
Reply from Eneba
Hello!
Thank you for the detailed positive feedback! We’re glad you appreciate the efficient service and the information provided about sellers and products.
Kind regards,
Team Eneba
because i bought minecraft and the…
because i bought minecraft and the reedem code was already reedemed
September 18, 2026
Reply from Eneba
Hello there!
Thank you for sharing your experience. As you provided some information while creating the review, I can see that our Support Team has already carefully reviewed your case and investigated the issue with the seller. Based on the investigation, the code was confirmed to have been redeemed after the purchase, and unfortunately, we’re unable to provide a refund in this case.
I understand that this may not be the outcome you were hoping for. Our Support Team has already provided you with further information through your support ticket regarding the investigation and its outcome.
If you have any further questions regarding the case, please feel free to reach out to our Support Team through the same ticket.
Kind regards,
Elena from Team Eneba
Code got used by someone else
Very worst first experience with eneba.. I bought the code thinking of using in the next month. Now when I try to redeem it, It shows the key is already redeemed. When checked with microsoft support it shows that the key has been redeemed by another microsoft account. Why do you sell my key to someone else?
Edit:
It is unethical to have sold the same key twice when you have already sold the key to me. How will it possible to verify whether it is me who has used the key?
September 19, 2026
Unprompted review
Reply from Eneba
Hello Shahul!
Thank you for sharing your experience. Our Support Team has already carefully investigated your case, including the information provided by Microsoft. The investigation showed that the key was redeemed after the purchase date, for this reason, we’re unable to provide a refund in this case.
I understand that this may not be the outcome you were hoping for, especially as this was your first purchase with Eneba. Our Support Team has already provided you with further information regarding the investigation through your support ticket.
If you have any further questions about the outcome, please feel free to continue the conversation through the same support ticket.
EDIT
Good news, your issue has been resolved, and we've sent the details to your email. We'll keep working to make sure this doesn't happen again. We would be pleased to receive any further feedback on your experience - it's always appreciated!
Warm regards,
Team Eneba
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