Never been wronged, I was always sceptical of using keys but whenever there was an issue, I got a replacement or refund almost instantly. Now I exclusively buy games, in-game currencies, DLCs on here... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Use it constantly thr last couple years, If Xbox Live, Game Key's, Key's for Skin or Bundle's in game (If Cod or so and promo Things which you wouldn't get in some other way), if its recent things or... See more
Company replied
Overall it's good, but I have a suggestion: it would be good to also show the currency in which the prices are converted.
Company replied
Cheap, fast, reliable. I've been using Eneba to obtain game pass for about 2 yrs. I'm extremely satisfied with the service. It's saved me a lot of money.
Company details
About Eneba
Written by the company
Eneba is the fastest-growing marketplace for gamers, where verified merchants provide you games and top-ups for the best prices available.
Verified vendors
Sellers onboarded under the strictest criteria with consistent quality monitoring
Secure checkout
Partners with the largest global payment providers
Available support
Fast, reliable help through online supportExperiencing issues?
Please create a ticket explaining the issue you’re facing or question you have by contacting our Support Team. Contact supportContact info
Lithuania
- support@eneba.com
- eneba.com
Got a Question?
4.4
Excellent
332K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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already redeemed
Fast delivery and valid key
Great experience buying! The key worked instantly without any issues. I've purchased software through Eneba multiple times already and always had a smooth transaction. Highly recommended!
September 22, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
happy gamer
I've ordered the game a few times already, as have some friends, and we've all been satisfied. G22A is crap—go with this one.
September 15, 2026
Reply from Eneba
Hello, Ondrej!
Thank you for the positive feedback! We’re glad you and your friends have been satisfied with your purchases and keep coming back.
Kind regards,
Team Eneba
The seller scammed me with an already activated key
The seller scammed me with an already activated key and ignored the 5-day resolution window. Eneba support responded that they are working on it, but the resolution is taking too long for a clear fraud case.
Order ID: o-y944wba.
I request an immediate refund.
Update sepe
UPDATE (Sept 22): It has been over a day since Eneba support (agent Edgar) replied to this review, but still no action has been taken. The seller's official deadline passed, and I am still left without a working key or a refund. I am now forced to escalate this further through social media. I will only change this review once a full refund is issued.
UPDATE (September 23): Eneba support and the seller have successfully resolved the issue. They provided a replacement key, which is fully functional and working perfectly. Although the resolution took a bit longer, I am very satisfied with the final outcome and the fact that they stood by their customer. Thank you for fixing this!
September 13, 2026
Reply from Eneba
Hello.
Thank you for your review. Based on the information you have provided alongside it, I can fully confirm that our team is still actively working on the situation and the seller has taken a longer period to provide a final response due to requiring additional time to investigate the situation on their end. Rest assured, our team will get back to you as soon as a final update is available.
EDIT
Thank you very much for updating the review! We really appreciate that you value our work! Remember that we are always available for whatever you may need.
We hope to see you again!
Team Eneba
Their assistance is a joke.
Their assistance is a joke.
I bought a key, it was redeemed and they told me they couln't do anything, Don't buy.
September 20, 2026
Unprompted review
Reply from Eneba
Hi! My name is Enzo.
Thank you for your review and for taking the time to share your experience.
I'm sorry to know this situation happened to you. Don't worry, I'll be happy to help you check this.
Since you provided your email address when you created your review, I have contacted you by creating a ticket to find out what happened and how I can help you, so please check your inbox and respond when you can so we can resolve this as soon as possible.
Best regards,
Enzo, Eneba Team
Trust
I thought this site was just another weird website recommended by YouTubers, and that Instant Gaming was already doing the job. In the end, this site works just like Instant Gaming, but it’s more efficient and provides more information about the seller and the product. Besides, I’ve never had any problems with this site, so I highly recommend it.
September 13, 2026
Reply from Eneba
Hello!
Thank you for the detailed positive feedback! We’re glad you appreciate the efficient service and the information provided about sellers and products.
Kind regards,
Team Eneba
because i bought minecraft and the…
because i bought minecraft and the reedem code was already reedemed
September 18, 2026
Reply from Eneba
Hello there!
Thank you for sharing your experience. As you provided some information while creating the review, I can see that our Support Team has already carefully reviewed your case and investigated the issue with the seller. Based on the investigation, the code was confirmed to have been redeemed after the purchase, and unfortunately, we’re unable to provide a refund in this case.
I understand that this may not be the outcome you were hoping for. Our Support Team has already provided you with further information through your support ticket regarding the investigation and its outcome.
If you have any further questions regarding the case, please feel free to reach out to our Support Team through the same ticket.
Kind regards,
Elena from Team Eneba
Code got used by someone else
Very worst first experience with eneba.. I bought the code thinking of using in the next month. Now when I try to redeem it, It shows the key is already redeemed. When checked with microsoft support it shows that the key has been redeemed by another microsoft account. Why do you sell my key to someone else?
Edit:
It is unethical to have sold the same key twice when you have already sold the key to me. How will it possible to verify whether it is me who has used the key?
September 19, 2026
Unprompted review
Reply from Eneba
Hello Shahul!
Thank you for sharing your experience. Our Support Team has already carefully investigated your case, including the information provided by Microsoft. The investigation showed that the key was redeemed after the purchase date, for this reason, we’re unable to provide a refund in this case.
I understand that this may not be the outcome you were hoping for, especially as this was your first purchase with Eneba. Our Support Team has already provided you with further information regarding the investigation through your support ticket.
If you have any further questions about the outcome, please feel free to continue the conversation through the same support ticket.
EDIT
Good news, your issue has been resolved, and we've sent the details to your email. We'll keep working to make sure this doesn't happen again. We would be pleased to receive any further feedback on your experience - it's always appreciated!
Warm regards,
Team Eneba
I liked how simple the process is but…need to make it where all the cards are not redeemed b4 u send it out
I liked how simple the process is but there are a lot of cards that would say already redeemed knowing it hasn't.
September 15, 2026
Reply from Eneba
Hello there,
Thanks for taking the time to reach out to us.
On rare occasions, there can be a mix-up on the sellers side and issues with key activation occur, however we're ready to help you have this resolved and support team is always standing by to work them out.
Lastly, if you ever encounter any issues or have any questions, you can always reach out to our dedicated Customer Support team and they will certainly and most happily assist you! You can do that by creating a ticket here - https://eneba.com/support
Warm regards,
Ruby, Team Eneba
In 2 minutes and the game is installing
Very fast , in 2 minutes already installing the game
September 17, 2026
Reply from Eneba
Hi Andi,
Thanks for sharing your experience! Great to hear you got your key so quickly and were able to jump right into installing your game.
Hope to see you back on Eneba soon!
Best regards,
Team Eneba
Worst Customer Service – Faulty Keys, Account Restriction & Ignored Complaints
My experience with Eneba has been one of the worst customer-service experiences I have had.
I purchased Steam Wallet codes through Eneba, and I repeatedly received codes that did not work. I provided the requested screenshots, order details, payment information, Steam redemption errors, and every other piece of evidence their support team asked me for.
They then specifically asked me to contact Steam Support and provide the full conversation as proof. I did exactly that. I even had to raise a new Steam Support ticket after the previous one was closed without a proper response. I waited, contacted Steam again, received their response, and sent Eneba the full screenshots of the conversation as requested.
And what happened after I cooperated with everything they asked for?
Instead of properly resolving the issue or investigating the seller, Eneba restricted my account.
This makes absolutely no sense to me.
The seller involved was Giftery.one, and I repeatedly experienced problems with keys supplied by the same seller. I also told Eneba that two of my friends had purchased from the same seller and experienced the same type of problem. Despite this, the customer is the one who ends up restricted and has to repeatedly prove everything, instead of Eneba properly addressing the seller and investigating the repeated issues.
I have spent days and days providing evidence, contacting Steam Support, waiting for responses, explaining the same situation to multiple support agents, and following every instruction given to me.
After all that, my messages are being ignored or answered with generic responses, while my money remains tied up.
The most frustrating part is that I was not refusing to cooperate. I cooperated with everything they asked for. I provided the full Steam Support conversation, screenshots, redemption errors and order information. Yet instead of simply handling the issue properly, my account was restricted.
This is completely unacceptable customer service.
If a seller repeatedly has issues with products being supplied to customers, investigate the seller properly. Don't punish the customer who paid for the product and reported the problem with evidence.
At this point, my experience with Eneba has been extremely disappointing. The communication has been poor, the process has been unnecessarily stressful, and I have had to repeatedly chase support just to get basic answers about my own money and account.
I would strongly recommend being extremely careful before purchasing Steam Wallet codes through Eneba, especially from the seller involved in my experience.
Based on my experience, I would not purchase from Eneba again.
Worst customer service, repeated faulty-code issues, unnecessary account restriction, and a support process that left me feeling completely ignored even after providing everything they requested.
EDIT 1: Hi Team Eneba,
As you already know, I have provided all the evidence your Support Team requested, including the full Steam Support conversation, screenshots, and receipts. I have completed everything requested from my side.
However, it has now been around 24 hours since I submitted the evidence, and I still haven't received any proper response from the team handling my case.
EDIT 3: LADIES AND GENTLEMEN THAT'S WHO A SCAMMING PLATFORM OPERATES. You provided refund for only one key where as I reported 3 keys and steam verified it and about the suspicies activity what was the suspecious activity? This is my company used email and they find suspecious activity lol what joke. If you have the guts and aren't a scamming platform explain the suspecious activity (OH SORRY YOU CAN"T EXPLAIN IT?) . And also the money the time and effort I have spend the refund wasn't given for the keys and also regarding the ban if you have banned me what will I do the refund? It's for showcase purpose then I think. If you are true platform I have good solution for both parties that you don't have to refund me the amount instead purchase me the steam wallet codes from for the same amount from a different seller not from the fraud seller and send it my account if so I will change my review and put 5 star. Prove it you are not bunch of frauds and scammers and do it and prove yourself. NO REPLY MEANS YOU ARE THE FRAUD AND NO GUTS LOL. TRUSTPILOT BAN THEM FOR SCAMMING AS THEY SCAM PEOPLE AND NO REPLY AND NO SOLUTION MEAN'S THAT.
September 8, 2026
Reply from Eneba
Hello there, Bismay!
Thank you for taking the time to share your experience. We’re sorry to hear how frustrating and time-consuming this situation has been for you.
We’d like to clarify that accounts are not restricted without a reason. In your case, the matter is still open and is currently being reviewed by our Support Team. We understand that you’ve provided the requested information, and we appreciate your cooperation throughout the process.
Our team is continuing to check the details of your case and will provide further information once the review is complete. To help the review move forward as smoothly as possible, please make sure that any information that will be requested by our Support Team is provided in full and matches the relevant details.
EDIT
Based on your ticket, I can see that our team has investigated the situation and a solution has been provided from the sellers side regarding the non-working key. However, per the previously provided information, due to your email being connected to suspicious activity, the account in question will remain banned on our platform.
Regards,
Team Eneba
0-star service
0-star service. How am I supposed to buy a PlayStation top-up from your store only to find out that it has already been redeemed? And then the seller asks me to contact the company so that he can verify when it was activated... This is absolutely ridiculous. I don't have time to contact the company on his behalf and check when it was activated. He should contact the company himself, provide them with the top-up code, and have them confirm that it was activated before selling it.
I simply want my money refunded to my Eneba wallet after he verifies the issue and gets confirmation from the company.
September 16, 2026
Reply from Eneba
Hi,
Thank you for sharing your feedback. We’re sorry the purchase did not go as expected.
As Eneba is a marketplace, sellers may require confirmation from the publisher to verify when and on which account a code was redeemed. This is a standard procedure for investigating claims involving potentially redeemed codes. The information is needed by the seller to properly review the case, which is why our Support Team may ask customers to contact the publisher and provide the confirmation received.
We understand that this requires an additional step, but once the requested information is provided, our Support Team can continue working with the seller on the case and review the available resolution options.
EDIT
Our Support Team hasn't received a response from your side in a while. Kindly make sure to check your email inbox and reply to your ticket with the requested information, so that they could investigate your case and help out!
2nd EDIT
Our Support Team had requested some additional information from you to proceed with the investigation. However, it appears that you have chosen to close your ticket, which prevents our Support Team and the seller from moving forward and providing a resolution.
Our team would love the opportunity to assist you further. If you wish to revisit this matter, please keep in mind that you can do so at any time by creating a new ticket and referencing your previous case.
Until then, stay safe!
Team Eneba
I purchased a minecraft minecoin card
I purchased a minecraft minecoin card, redeemed it, got nothing, and never got a response for my refund.
(Nevermind, took about 8 minutes before I got my coins)
August 15, 2026
Unprompted review
Reply from Eneba
Hi there,
Thank you for updating your review. We’re glad to hear that your Minecoins were successfully credited to your account shortly after redemption.
Sometimes, there may be a short delay before redeemed content appears in-game, and we appreciate your patience while this was being processed. We hope you enjoy your purchase!
If you’re happy with the outcome, we’d appreciate it if you’d consider updating your review to reflect your experience. Your feedback means a lot to us.
Warm regards,
Team Eneba
code was already used
September 15, 2026
Reply from Eneba
Hello,
Thanks for taking the time to reach out to us.
On rare occasions, there can be a mix-up on the sellers side and issues with key activation occur, however we're ready to help you have this resolved and support team is always standing by to work them out. Since you have provided me here with your e-mail address while creating your review, I have just reached out to you by creating a ticket for you, so make sure to check your inbox and get back to me whenever you have the ability to do so.
EDIT
Our team was able to locate your order and confirm that the key was sent successfully through the Microsoft extension, so I’ve contacted you again through your active ticket just to make sure everything went smoothly.
Please check your inbox as well as your spam folder to confirm.
2nd EDIT
Our Support Team is still waiting for your reply. Please respond to their email when you have a moment.
Regards,
Edgar, Team Eneba
Sometimes ENEBA is a SCAM they deducted…
Sometimes ENEBA is a SCAM they deducted your payment already but then your purchase was not come in to your acc and they did not back your money even if this is their fault also the support center was so hard to talk or contact u will just leaved a message and they will never get back to you atleast to answer!!!! it happened to me 5times thats why eneba sometimes is a scam ENEBA PLEASE RESPONSE TO MY CONCERN!!! I HATE ENEBA!!! 😑😡
September 15, 2026
Unprompted review
Reply from Eneba
Hello there,
Thank you for your review. Since you provided us with your email address during the creation of your review, our Support Team was able to find your orders and ticket.
Looks like your orders were refused before the payment information reached us. Since the payment didn't go through, the reserved funds will be returned to your payment method. The exact time frame depends on your payment provider.
Our Support Team has provided you with more information via the ticket you had created. In case you have any further questions, please let them know via your ticket, and they will be happy to assist you further!
Warm regards,
Ruby, Team Eneba
Received a already used key
Received a already used key, taking forever to get back to me and can't even send another message.
September 15, 2026
Unprompted review
Reply from Eneba
Hello Victor,
Thanks for taking the time to reach out to us.
On rare occasions, there can be a mix-up on the sellers side and issues with key activation occur, however we're ready to help you have this resolved and support team is always standing by to work them out.
Since you provided us with your email address during the creation of your review, our Support Team was able to find your order and ticket. Your case has been reported to the seller already and they are currently investigating it.
Rest assured, our team will keep you updated!
EDIT
Our Support Team hasn't received a response from your side in a while. Kindly make sure to check your email inbox and reply to your ticket with the requested information, so that they could investigate your case and help out!
2nd EDIT
Good news, your issue has been resolved, and we've sent the details to your email. We'll keep working to make sure this doesn't happen again. We would be pleased to receive any further feedback on your experience - it's always appreciated!
Warm regards,
Team Eneba
Review
The company did well and their security is great. The delivery to my mail was quick and I was already playing my game within minutes, all while the price was just perfect. One of best and most affordable webshops to exist.
September 7, 2026
Reply from Eneba
Hi there,
Great to hear that your code arrived so quickly and that you were able to jump straight into your game! We're glad you enjoyed the pricing and felt secure ordering with us.
Looking forward to welcoming you back soon!
Best regards,
Team Eneba
10/10, good pricing, fast delivery, cant complain
i mean, i got my game completely fine, its a shame that i accidentally picked the wrong game when purchasing and i already owned the base edition of forza horizon 4, i meant to buy the ultimate edition. anyway, i gave the game code to my best friend and it works great, thanks, i will use your services again in the future to get the ultimate edition correctly next time.
September 7, 2026
Reply from Eneba
Hi Landon,
That was really cool of you to pass the key on to your best friend! We're glad to hear the delivery was fast and that everything worked out smoothly for them.
We look forward to helping you pick up that Ultimate Edition next time!
Best regards,
Team Eneba
Misleading Product Titles & Anti-Consumer Support Practice – Beware!
I am writing this review to warn potential buyers about the deceptive product listing practices on Eneba and their complete refusal to take responsibility.
Eneba lists a cosmetic item under the title "Crimson Desert - Pre-Order Bonus (DLC) Steam Key (PC) GLOBAL". By labeling this product generically as a "DLC" rather than correctly identifying it as the "Deluxe Pack Pre-Order Bonus", Eneba creates massive confusion for consumers—especially since Crimson Desert has a new upcoming DLC with its own pre-order bonuses.
Because of this misleading title, myself and three of my friends all mistakenly purchased this item believing it was the new upcoming DLC expansion. In reality, it was just the original launch bonuses for the Deluxe Edition—a package we all already own on Steam.
When we contacted support, Eneba hid behind their automated "key was revealed" policy to deny any refund or store credit. We provided clear proof that the keys cannot even be redeemed on our accounts because we already own the content, making these codes 100% useless to us.
It is deeply disappointing to see a major marketplace profit off misleading product metadata at the direct expense of its customers. Treating loyal buyers like naive targets and hiding behind rigid seller-protection policies is an unacceptable business practice.
Customers deserve transparency, accurate product names, and fair resolution—not tricky marketing that exploits buyer confusion. Do not expect any customer support if a product title on their store deceives you.
September 12, 2026
Unprompted review
Reply from Eneba
Hello,
We’re sorry for the disappointment and understand how the wording of the listing could have led to a misunderstanding about the pre-order bonus.
We have located your support ticket and order. The product purchased was a Pre-Order Bonus (DLC) and not the upcoming DLC itself. As the digital key had already been revealed, it could no longer be returned or refunded under the seller’s terms.
We truly appreciate your feedback and will take your comments regarding the listing into consideration. If you need any other assistance, feel free to reach out to our support team.
Warm regards,
Team Eneba
Sold me 2 $50 Xbox gift cards SCAM bad codes stolen
Sold me 2 $50 Xbox gift cards. Both codes were deactivated and Microsoft locked my account after I tried to redeem them. I can only assume these are stolen or bought with stolen credit cards. Stay away from these scammers.
*Regarding their BS reply below, of all things they want proof my account was locked. As if they can do anything about it, or as if that has any bearing on the codes being bad. They have the codes they can see if they are deactivated themselves. Not redeemed, deactivated. Now I’m gonna get the runaround.
September 10, 2026
Unprompted review
Reply from Eneba
Hello there,
We’re a fully legitimate business, and our goal is always to deliver great value to customers. Still, we know that sometimes things can go wrong. When that happens, our Support Team is always here and ready to help!
Since you provided us with your email address during the creation of your review, our Support Team was able to find your order and ticket. It appears that our Support Team has requested some information necessary for the resolution of your case. Kindly make sure to get back to them as soon as you can.
EDIT:
Thank you for updating your review.
Thanks to a few swift replies from our Support Team, we're happily letting you know that your situation has been resolved, and a solution has been provided to you via e-mail.
We will continue to work just as hard, or if not, put in even more effort into making sure that such occurrences will not happen in the future. Thus, providing you with the opportunity to leave some positive feedback!
Warm regards,
Team Eneba
SCAMMED. I received a DLC code that had already been redeemed
I received a DLC code that had already been used, and I reported it, but I have to wait 3–22 business days, it’s very time-consuming.
September 12, 2026
Unprompted review
Reply from Eneba
Greetings,
Thank you for sharing your experience with us.
When we issue refunds, they are typically processed within a few minutes from our side. However, the time it takes for the funds to appear in your account depends on your payment method provider, as they must process the refund too. This can take anywhere from 5 to 28 business days, depending on their speed.
That said, most refunds are completed well before the maximum timeframe. We appreciate your patience and hope you receive your refund soon! We will be continuously working to improve our services, and we hope to see you again!
Warm regards,
Team Eneba
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