App mobile fluida e completa. Mappa delle colonnine ben integrata su Android e di facile utilizzo. La ciliegina sulla torta sarebbe il filtro per le colonnine in base al prezzo applicato.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
E fantastically perche ho trovato una persona che mi aiuta sempre, che la Silvia di pieve al toppo
Company replied
I am from the United States and I do not speak Italian well. Your representative Porzia Gottardo was very courteous and kind and had a lot of patience. I appreciated her help
Company replied
Personale addetto al call center sempre attento e disponibile alle esigenze del cliente
Company replied
Company details
- Green Energy Supplier
- Electric Utility Company
- Energy Supplier
- Gas Company
- Internet Service Provider
- Solar Photovoltaic Power Plant
About Enel
Written by the company
Abbiamo una soluzione per ogni tua esigenza.
⚡ Tante offerte luce, gas e fibra: soluzioni semplici e personalizzate per la tua casa e la tua attività
⚡ Efficienza energetica: prodotti e servizi per migliorare il comfort e l’efficienza della tua casa
⚡ Mobilità elettrica: soluzioni per ricaricare la tua auto elettrica a casa e fuori
⚡ Più scegli Enel, più ti conviene: per i clienti Enel benefici e sconti dedicati. E il programma fedeltà ENELtiPREMIA: un mondo di concorsi e premi esclusivi.
Siamo al tuo fianco, sempre.
|
Scopri le offerte |
Leggi il Blog |
Contact info
Via Luigi Boccherini 15, 00198, Roma, Italy
- 140
- www.enel.it
4.5
Excellent
19K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Personale addetto al call center sempre…disponibile e attento
Personale addetto al call center sempre attento e disponibile alle esigenze del cliente
August 31, 2026
Reply from Enel
Ciao Diego, grazie mille per la tua recensione positiva! 😊 Siamo felici che la tua esperienza sia stata all’altezza delle aspettative: è quello che ci motiva ogni giorno!
Mariantonia, Assistenza Clienti Enel
Reply from Enel
Hello Lasantha, thank you very much for your positive review! 😊
We are delighted that your experience lived up to your expectations: that's what motivates us every day!
Luana, Enel Customer Service
Reply from Enel
Hello cliente, thank you very much for your positive review! 😊
We are delighted that your experience lived up to your expectations: that's what motivates us every day!
Luana, Enel Customer Service
Good service I like
August 10, 2026
Reply from Enel
Hello Sajjad, thank you very much for your positive review! 😊
We are delighted that your experience lived up to your expectations: that's what motivates us every day!
Mariantonia, Enel Customer Service
E fantastically perche ho trovato una…
E fantastically perche ho trovato una persona che mi aiuta sempre, che la Silvia di pieve al toppo
August 10, 2026
Reply from Enel
Ciao Joseph, grazie mille per la tua recensione positiva! 😊 Siamo felici che la tua esperienza sia stata all’altezza delle aspettative: è quello che ci motiva ogni giorno!
Luana, Assistenza Clienti Enel
Reply from Enel
Ciao Sandra, grazie mille per la tua recensione positiva! 😊 Siamo felici che la tua esperienza sia stata all’altezza delle aspettative: è quello che ci motiva ogni giorno!
Luana, Assistenza Clienti Enel
Professional, Courteous and Kind
I am from the United States and I do not speak Italian well. Your representative Porzia Gottardo was very courteous and kind and had a lot of patience. I appreciated her help
July 22, 2026
Unprompted review
Reply from Enel
Hello Stephen, thank you very much for your positive review! 😊
We are delighted that your experience lived up to your expectations: that's what motivates us every day!
Nicola, Enel Customer Service
Total monopoly in Sardinia, broken chargers, and a useless app!
Enel X Way effectively holds a monopoly in Sardinia, and the service is an absolute nightmare. Almost none of the charging stations actually work when you arrive.
To make matters worse, the app is completely inaccurate: it constantly marks chargers as "available" when they are either broken or already occupied. Even after reporting non-functional chargers, nothing gets fixed—the app continues to mislead drivers day after day.
Trying to get around Sardinia relying on their network was an awful experience. Sardinia desperately needs real competitors to break up this monopoly and force Enel X Way to actually do their job and maintain their infrastructure properly!
August 1, 2026
Unprompted review
Reply from Enel
Hello Gianfrancesco, thank you for sharing your details with us. One of our specialist advisors will call you shortly to resolve your issue 💪🏼Keep your phone handy! If you need further assistance, we are here to help.
Nicola, Enel Customer Service
Charging was fantastic
Charging was fantastic, simple and immediate to understand. Enel-x, not the best price, but the best operator. The App is kindly, complete and simple to use. I highly recommend It.
July 27, 2026
Unprompted review
Reply from Enel
Hello Andrea, thank you very much for your positive review! 😊
We are delighted that your experience lived up to your expectations: that's what motivates us every day!
Nicola, Enel Customer Service
Someone Else called mentioning ENEL
After receiving a clarification email from Enel Energia, I understood that the call I had received was not from Enel itself but from another energy marketing company using Enel’s name.
Enel confirmed that the contact address and phone number provided were not among those authorised by their organisation. This clarification helped me realise that certain third‑party marketing agencies may present themselves as Enel representatives to promote alternative energy contracts. I appreciate Enel’s prompt and transparent communication, which allowed me to verify the authenticity of the caller and avoid any potential misunderstanding.
I received a call from Enel today from the number +39 089 284 3658. The operator spoke only Italian, and although I politely explained that I don’t speak much Italian and asked her to send any questions by SMS or email, she hung up the phone in a very rude way.
This was unexpected from such a big company. I have visited the Enel office in Montecatini Terme, where all the staff are always friendly and helpful, so I was surprised by the operator’s attitude. I hope Enel ensures better customer service and more patience with non‑Italian speakers in the future.
July 22, 2026
Unprompted review
Reply from Enel
Hello Zaigam Abbas, thank you very much for reviewing our service! Your satisfaction is very important to us and motivates us to do better and better.😊
Nicola, Enel Customer Service
Reply from Enel
Ciao Robert, grazie mille per la tua recensione positiva! 😊 Siamo felici che la tua esperienza sia stata all’altezza delle aspettative: è quello che ci motiva ogni giorno!
Nicola, Assistenza Clienti Enel
Reply from Enel
Ciao Biagio, grazie mille per la tua recensione positiva! 😊 Siamo felici che la tua esperienza sia stata all’altezza delle aspettative: è quello che ci motiva ogni giorno!
Nicola, Assistenza Clienti Enel
Easy..
Easy app! Easy Procedure! Pay attention to the charging spots anavailable!
July 7, 2026
Unprompted review
Reply from Enel
Hello Alessandra, thank you very much for your positive review! 😊
We are delighted that your experience lived up to your expectations: that's what motivates us every day!
Nicola, Enel Customer Service
Mandano le bollette in ritardo e…
Mandano le bollette in ritardo e solleciti a manetta. Magari se le fatture le mandate per tempo risparmiereste anche un po’ di carta per i solleciti
July 7, 2026
Unprompted review
Reply from Enel
Ciao Luca, ti abbiamo inviato un'email ✉️ qualche giorno fa alla tua casella di posta elettronica, ma non abbiamo ricevuto risposta. Se non la trovi tra la posta in arrivo, potrebbe essere finita in SPAM o in Posta Indesiderata. Se hai ancora bisogno del nostro supporto, puoi consultare il link https://www.enel.it/it-it/assistenza/contatti.
Nicola, Assistenza Clienti Enel.
WHEN THERE IS A POWER CUT THEY RESPOND…
WHEN THERE IS A POWER CUT THEY RESPOND IMMEDIATELYTO REPAIR
July 6, 2026
Reply from Enel
Hello Edmund, thank you very much for your positive review! 😊
We are delighted that your experience lived up to your expectations: that's what motivates us every day!
Nicola, Enel Customer Service
A nightmare year with Enel.
An Enel consultant in a Spazio Enel in Bergamo made a mistake in the contract that I opened (June 2025), costing me 275€. The ‘correction’ of this ‘admin error’ was also wrong. This led to two more INDISPUTABLY WRONG BILLS which contained the most basic and serious error possible: the POD NUMBER DID NOT CORRESPOND WITH THE PROPERTY ADDRESS. I was still paying for the WRONG HOUSE. I tried to raise this matter for 10 months, without success. TEN MONTHS. NO RESPONSE. TOTAL SILENCE FROM ENEL. I finally received a response this week (June 2026), a year after I opened the account. Enel hasn’t accepted any responsibility and has refused to refund me, leaving me to pay 275€ for their mistakes. The reply failed to address my complaints about a disgraceful level of customer care, being treated with total contempt and Enel seemingly operating a deliberate policy of obstruction, evasion and avoidance. NOT ONE WORD of explanation, apology or regret. I have full documentary evidence to support this review.
June 17, 2026
Unprompted review
Reply from Enel
Hello George, thank you for sharing your details with us. One of our advisors will call you in the next few days to give you all the support you need 💪🏼Have a nice day!
Nicola, Enel Customer Service
Interlocutrice è stata disponibile…
Interlocutrice è stata disponibile all'ascolto ed efficace nelle informazioni fornite
June 19, 2026
Unprompted review
Reply from Enel
Ciao AdrioP., grazie mille per la tua recensione positiva! 😊 Siamo felici che la tua esperienza sia stata all’altezza delle aspettative: è quello che ci motiva ogni giorno!
Nicola, Assistenza Clienti Enel
Voltura immediata e professionale…
Voltura immediata e professionale direttamente online, a differenza del gestore originale e concorrenti, tutti incapaci di gestire urgenze e dare informazioni in tempi veloci
June 15, 2026
Reply from Enel
Ciao Barbara, grazie mille per la tua recensione positiva! 😊 Siamo felici che la tua esperienza sia stata all’altezza delle aspettative: è quello che ci motiva ogni giorno!
Nicola, Assistenza Clienti Enel
Reply from Enel
Ciao Customer, grazie mille per la tua recensione positiva! 😊 Siamo felici che la tua esperienza sia stata all’altezza delle aspettative: è quello che ci motiva ogni giorno!
Mariantonia, Assistenza Clienti Enel
Operatore disponibile e competente
June 9, 2026
Unprompted review
Reply from Enel
Ciao Giuseppe, grazie mille per la tua recensione positiva! 😊 Siamo felici che la tua esperienza sia stata all’altezza delle aspettative: è quello che ci motiva ogni giorno!
Nicola, Assistenza Clienti Enel
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.