Shocking lack of customer service. Web site is misleading and they take no responsibility. Offer a refund but only when you pay the return carriage for a part that they sold incorrectly. Price isnt c... See more
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Very good customer service and rapid response and postage time. It’s like superman’s working there overtime to make sure everyone package is dispatched on time. Thank you, you legends. Will be using y... See more
I found this company to be quick to answer questions, check the fitment details, and despatch the parts quickly. I was very impressed with the quality of the. Lower suspension arms which were manufact... See more
Great price with free shipping. So easy to purchase as they accept Apple Pay and others methods, two clicks and you’re done. The suspension wishbone arrived the next day. It looked well-made and fitte... See more
Company details
Written by the company
We are a very close-knit family run business selling vehicle parts online and we take real pride in what we do. We specialise in automotive, car and van parts and accessories, such as Wing Mirrors, Wing Mirror Glass, Headlights, Tail Lights, Fog Lights, Angel Eyes, Lexus Lights, Lowering Springs, Coilover Kits, Powerflex Polyurethene Bushes, Wheel bearings & much more!
Contact info
AVF, Hortonwood 30, TF1 7YE, Telford, United Kingdom
- 01952 290555
- helpme@energizedcustoms.co.uk
- www.energizedcustoms.co.uk
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Shocking lack of customer service
Shocking lack of customer service. Web site is misleading and they take no responsibility. Offer a refund but only when you pay the return carriage for a part that they sold incorrectly. Price isnt cheap when you consider delays and fitting problems.
WISH THERE WAS A MINUS STAR - SHOCKING LACK OF CUSTOMER SERVICE
WISH THERE WAS A MINUS STAR - ABSOLUTELY SHOCKING LACK OF CUSTOMER SERVICE - ZERO - THEY ASK YOU TO EMAIL WITH A CHOICE OF 2 EMAILS - I MUST HAVE SENT 6 OR 7 OVER THE LAST 2 DAYS AND NOT A SINGLE REPLY. I WANTED TO CANCEL AN ORDER - IMMEDIATELY CONTACTING THEM AND THEY TOTALLY IGNORED THE EMAIL AND SENT BOTH ORDERS!! WELL THEY ARE IN FOR A SURPRISE AS I REFUSED THE 2ND ORDER, SENDING IT BACK WITH THE COURIER, AND IF I DO NOT RECEIVE A FULL REFUND THEN I WILL BE TAKING THINGS FURTHER AS I HAVE EVIDENCE THAT I CONTACTED THEM (WITHIN 14 DAYS AND CERTAINLEY BEOFRE THE ORDER WAS DISPATCHED) TO CANCEL IT. NEVER AGAIN AM I BUYING FROM THEM - I'D RATHER PAY ANOTHER TENNER AND ACUTALLY RECEIVE A CUSTOMER SERVICE. HOW COMPANIES ARE STILL OPERATING LIKE THIS IS BEYOND ME.
Sent the wrong part even though they…
Sent the wrong part even though they had my car registration
Make and modle
Contacted Energised car parts including all information again.They have now said they don't stock the part I needed, and said I must pay to return the part for my refund so they knew it wouldn't fit when they sent it
Prompt service
Poor.
Poor.
I emailed my vehicle info for parts and got the wrong parts.
I sent the parts back with the supplied qr code . I then recived and email from them telling me the package was with them and I waited weeks and had to e mail the company multiple times to try and get my money back. Still no refund ..avoid this lot and use autodoc
Absolutely perfect
Absolutely perfect, parts ordered are 100% and such a fast delivery service, Excellent service, thank you,
Very helpful after sales service
I was really impressed with the…
I was really impressed with the service, the goods were sent out same day and delivered the next. I chose the company for the pricing and never expected the first class service. I rate this company very highly. Many thanks.
Really good price
Really good price, arrived on time, item was as described
As always Energised customs delivered 5star service
24hour delivery at christmas
Awesome experience 24hour delivery the day after boxing day that must be unheard of ✌️
Good quality OEM standard
Good quality OEM standard, couldn't beat that price or service, thank you.
Used for a good while now as only…
Used for a good while now as only itself would where I live unfortunately it doesn't give me the opportunity to pick up which I don't mind have turned up before now and great people
Excellent service bought an EGR valve…
Excellent service bought an EGR valve for a golf Mark 6,
The new valve was fully compatible with the car and after driving 30 miles the engine management light went off and the fault was fixed and the car runs perfectly
very fast dispatch no problem with the…
very fast dispatch no problem with the delivery overall great
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