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Hos Engelsons ska det vara enkelt och möjligt att skaffa sig det som behövs för det aktiva utelivet - utan att för den sakens skull gräva allt för djupa hål i plånboken. Vi finns till för de som har en aktiv fritid, för de som vill njuta av fjällvandring, för de som älskar att påta i trädgården och för de som helst spenderar hela dagen i skogen tillsammans med jaktlaget. Engelsons finns för alla som tillbringar vardag och fritid utomhus helt enkelt!
3.3
387 reviews
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Replied to 93% of negative reviews
Typically replies within 48 hours
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Trash asked for a refund but didn't get anything back.
Reply from Engelsons
Hi!
I’m sorry to hear that. I’ve requested more information from you here on Trustpilot. Please get back to us with a few more details so we can help you further.
You can also email us at info@engelsons.se.
Enjoy the rest of your day!
/Lovisa
I by mistake order wrong size and found out at the moment I have paid.
I tried to change the order immediately, and contacted customer service.
5 hours later, I get a reply it was to late and they already had sent it.....
This is not service, but ignorance!
Reply from Engelsons
Hi!
I'm sorry things turned out this way!
Once an order has been placed, there's very little we can do to change it. I can see that you've been in touch with our customer service team and that we've offered you a free return.
Please get back in touch with our customer service team if you have any more questions!
/Lovisa
Reply from Engelsons
Hi Pekka!
Thanks for your comment, it’s wonderful to hear that you’re happy with your purchase.
You’re always welcome back!
Over one week waiting for customer support. (- slow or none support)
Couldnt pick up parcel within the 22jan to 29th jan timespan due to death within family. Was home and went to pick it up 30th, got returned that day,
150kr fee for not picking up parcel,
(+ postive)
PS: after this post my bill was lifted, i appriciate the understanding from Engelsons of not always being able to pick up parcel and the conclusion this.
Reply from Engelsons
Hej Eric!
Tack för din kommentar, vad tråkigt att det blivit såhär.
Jag beklagar det som inträffat, självklart ska du inte betala avgiften för outlöstpaket om du kontaktat oss i förväg - jag ska se till att vår kundtjänst kontaktar dig igen och löser detta!
Ha en fortsatt trevlig dag! /Lovisa
Engelson send order and disregard my request to cancel even though I cancelled very soon after I made the order.
Engelsons: Check mails and coordinate with your parcel people. I told you to cancel and yet you send it late in the day. Other companies, like Outnorth, can figure this out. So should you. It is: Waste of money, fuel and everything else - least of all my time because I have to get the parcel returned and check for my refund. I will never use my time and money on you again!
Reply from Engelsons
Thank you for your feedback!
We're really sorry to hear that your order had already started being processed before we could handle your email. We're always available by phone ( 0346 -713840) on weekdays between 8am and 5pm if you need quick help.
We always prioritise sending out orders as fast as we can, because our customers appreciate speedy delivery.
There's always the option to change the pick-up point for your parcel in the Postnord app, or if we have time to update your order before our warehouse starts handling it.
Wishing you a lovely summer!
Fraktavgift? - Check!
Fakturaavgift? - Check!
Returavgift? - Check!
Lite omodern köpupplevelse 2022. Klarna?
Snabb leverans och returhanterande dock.
Reply from Engelsons
Tack för dina synpunkter Lars! Vi tar med oss dina åsikter och begrundar dem såklart! En av orsakerna till att vi kan hålla så låga priser är att vi tar betalt för frakt och retur. Det gör också att vi har mycket färre antal returer om man jämför med många andra e-handelsföretagl Bra för både miljön och vår prissättning. Ha en fin höstvecka! //Agneta
Most companeis offer the possibilty to change clothes to another size for free. Engelsons charge for the service and an invoice is slipped in the package and easily missed. Then they charge a lot extra for sending out a reminder. Why not charge the credit card? Why not send out invoice digitally? Why not send out a free reminder digitally? Sneaky company!
They have a good store, reasonable prices but unfortunately a terrible service :(.
I returned a pair of boots, and I didn't receive a refund for this order until now.
I contacted the issuer, and they said they didn't receive any canceling from that transaction.
I'm waiting for a refund since 12/2021.
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