ENGIE Italia logo
Visit website

ENGIE Italia Reviews 1,395

•
TrustScore 4.5 out of 5

4.3

Energy Supplier
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Energy Supplier
  2. Electric Utility Company
  3. Energy Equipment and Solutions
  4. Gas Company
  5. Green Energy Supplier
  6. Utility Contractor

About ENGIE Italia

Written by the company

ENGIE Italia è presente su tutto il territorio italiano con oltre 3.200 collaboratori e 60 sedi, per migliorare l'energia della tua azienda, della tua città, della tua casa.

Con l'obiettivo di raggiungere la Carbon Neutrality al 2045, ogni giorno traduciamo in azioni concrete il nostro impegno per una transizione energetica sostenibile.

Per soddisfare i nostri clienti, ci impegniamo ogni giorno con soluzioni efficienti e sostenibili per la casa, dalla scelta dell'offerta alla gestione quotidiana dell'energia.

Garantendo un supporto costante, siamo un alleato affidabile che attraverso soluzioni trasparenti e su misura per ogni cliente, ne semplifica e guida il percorso verso un nuovo modo di consumare energia.

Scopri di più!

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 2 out of 5 stars

Eliminata la notifica bolletta via mail

Unilateralmente hanno tolto la notifica via mail dell’emissione bolletta …era un bel servizio

May 11, 2026
ENGIE Italia logo

Reply from ENGIE Italia

Ciao Laura,
capiamo quanto sia importante poter contare su un servizio come la notifica via e-mail per gestire al meglio le proprie bollette e ci dispiace per il disagio che può essersi creato.
Abbiamo anche provato a contattarti per spiegarti direttamente la situazione e supportarti al meglio.
Vogliamo rassicurarti: la disattivazione della notifica via e-mail che hai ricevuto era legata al tuo precedente codice cliente, ormai cessato.
Per l’utenza attualmente attiva, invece, la Bolletta Online risulta correttamente attiva e confermata.
Siamo sempre a tua completa disposizione attraverso i nostri canali di assistenza, qualora volessi approfondire la situazione, e saremo felici di supportarti al meglio.
ENGIE Italia

Rated 5 out of 5 stars

Fast and effective solution

The operator told me how to solve my problem and, as I haven’t been able to do it, he fixed it for me.

October 18, 2025
Unprompted review
ENGIE Italia logo

Reply from ENGIE Italia

Hi Maurizio,
We're happy that our team resolved your issue quickly and efficiently. Thank you for your feedback!😊
ENGIE Italia

Rated 5 out of 5 stars

Chatted with Stefania: OK

Chatted with Stefania, she was kind and resolved my registry issue. Engie is reliable and affordable.

September 11, 2025
Unprompted review
ENGIE Italia logo

Reply from ENGIE Italia

Santiago, thank you for your kind words! Happy to know that Stefania was able to assist you efficiently. ENGIE truly cares about delivering Quality Service and we sincerely appreciate your feedback :)
ENGIE Italia

Rated 5 out of 5 stars

Fast and clear responses to my…

Fast and clear responses to my questions.

August 18, 2025
Unprompted review
ENGIE Italia logo

Reply from ENGIE Italia

Grazie Alessandro per aver condiviso la tua esperienza positiva con noi! Siamo felici che il nostro Team abbia saputo rispondere alle tue esigenze nel modo giusto :)
ENGIE Italia

Show reviews in all languages. (1,395 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look