I use Spy Hunter for quite a long time now. I always receive qualified answers and assistance that help me solve the problems that arise. A quick response to resolve the issue creates conditions for... See more
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I really appreciate the service engineers at the help desk. They respond right away with good workable solutions to my software problems.
I am a pretty competent technology user but in this instance I clicked without reading and got confused. The agent I worked with was patient and thorough and anticipated my challenges. The agent stu... See more
I hope you are one of the vice guys that check the Companies before you are buying. I did not this time. After installation on my laptop (Win 10 updated) was so slow, so I figured installation problem... See more
Company details
Written by the company
EnigmaSoft Ltd are the creators of SpyHunter an adaptive spyware detection & removal tool that allows you to detect and remove the latest malware threats including spyware, trojans, rootkits, ransomware, keyloggers & other types of malicious software. SpyHunter's most advantageous feature is the Spyware HelpDesk, which generates custom fixes to specific problems that may be unique to your PC. In addition, our site provides information on removal instructions, tips, and alerts on new threats plaguing the Web.
Contact info
1 Castle Street, 3rd Floor, Dublin 2, D02XD82, Dublin, Ireland
- www.enigmasoftware.com
No recent history of asking for reviews
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Hasn’t replied to negative reviews
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I really appreciate the service…
I really appreciate the service engineers at the help desk. They respond right away with good workable solutions to my software problems.
Clicked without reading…
I am a pretty competent technology user but in this instance I clicked without reading and got confused. The agent I worked with was patient and thorough and anticipated my challenges. The agent stuck with me until the issue was resolved!
The problem i was having has been resolved it properly on time and in the right manner.
The problem i was having has been resolved it properly on time and in the right manner. I appreciate the follow-up and the ease of resolving the problem.
Leonard E kept working with me to…
Leonard E kept working with me to straighten out my accounts to make sure I had one working account. I love how SpyHunter helps keep my computer as safe as possible. Leonard would be my go to guy if I have another problem if possible. I will be a customer for as long as I can afford it and then come back when I can. I am 72 and on a fixed income. I like the value I get from this product and Your support service. I am blessed with the people I get help from. Enjoy your day. Carol
Customer service very efficient
The quality and speed of the answer of the customer service.
Quick and instruktive solving of my…
Quick and instruktive solving of my problem.
I use Spy Hunter for quite a long time…
I use Spy Hunter for quite a long time now. I always receive qualified answers and assistance that help me solve the problems that arise. A quick response to resolve the issue creates conditions for confident use of this program.
As someone who has been using this program for a long time, I would like to receive the same discounts and privileges that new buyers of the Spyhunter program enjoy when the price of the product increases again.
Sincerely, Gennady
Enigma Spyhunter is the best to answer and help with the issue…
Quick to answer and help with the issue I was having great service glad to be with them
The service is quick and friendly
As usual, the ticket was answered in a timely manner with a professional approach. The solution proposed was very well documented and easy to implement
prompt response and attention to detail
prompt response and attention to detail
Instant and very succesful solution of…
Instant and very succesful solution of the problem
I cancelled the SpyHunter subscription…
I cancelled the SpyHunter subscription but the company still deducts the fee from my Paypal account.
Contacting them is useless because nobody answers the phone. Emails also go unanswered!
JD was fantastic in trying to resolve…
JD was fantastic in trying to resolve why Spyhunter was not working on one of my computers. We exchanged many support emails throughout the process. JD was always very clear on the instructions. Everything we tried did not work so we did a computer takeover where JD fixed the issue in a short amount of time! I really have appreciated his expertise, guidance and patience throughout the process!! What great customer service!! Thanks once again!!
Great timely customer service response
Great timely customer service response, issue solved speedily… happy Customer
Enigma customer Service
The customer service of enigma is really great. It really help me about when i want yo cancel and refund my spy hunter 5 my subcription.
answered my question ok
I deactivated Spyware in 2019
I deactivated Spyware in 2019. It was reactivated this May and I was charged approx. $50.00.
I don't know how it was reactivated but it wasn't by myself.
Enigma Software is completely ignoring my request for a credit and just keep sending their standard email with details on how to deactivate my account.
I would not recommend this company
It took some time to navigate my…
It took some time to navigate my subscription. It seems that the addition of a 2nd device button didnt open up to a menu to add one. I had to be on 2nd the device and log into Enigma. when I did, it made that device the primary and I had to re-activate my primary laptop.
Caveat: My partner's desk top had an expired subscription. This complicated the process even as I deleted it. I am not skilled with this kind of software, somewhat of a Ludite. Success in the end with persistance. Working on it periodically over several days.
Windows 10 still running smoothly with…
Windows 10 still running smoothly with RegHunter and SpyHunter Pro. Customer service is great; quick and personal response. Extremely satisfied.
SPYHUNTER IS WORTH EVERY CENT!
It's been two occasions already that Spyhunter has saved me from malware that no other software could eliminate. Their Customer Service is amazing provinding fast, precise and efficient solutions for any problem you might encounter. Absolutely worth it!
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