Jacqueline, My Customer Service Rep was outstanding! Through a chain of emails she got us back up & running. Great communication & a fantastic solution provider. My only issue during this experie... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Service was good after I was able to connect with a customer service rep. Dislike that there is no one to speak with with without arranging a phone call.
Company replied
We're satisfied with the answer from your representatives, because it is quite easy to understand and to follow up steps by steps. However, the speed of response might be a little delayed. But it's... See more
I am very pleased with the service but find the new picture method a bit awkward. It may be my phone but it’s very hard to get an auto photo. I consistently get the “blurry” notification.
Company details
About Entrupy
Written by the company
Scalable AI-Powered Solutions for Product Authentication — Anytime, Anywhere.
Entrupy is a New York-headquartered tech company with AI authentication solutions that scale to protect inventory and supply chains—for businesses of all sizes.
Luxury
From limited drops to high-value collabs, authenticating the world's most coveted luxury brands.
Footwear
Authenticating the footwear culture obsesses over, with new brand support constantly expanding.
Apparel
The riskiest category in authentication is now protected by the technology built to handle it.
Return Fraud Detection
A customer-friendly way to ensure the product returned is the same as the product purchased.
Supply Chain Protection
Helping you create invisible traceability at every touchpoint in the supply chain.
FINANCIALLY BACKED
100% Money-Back Guarantee
Every Entrupy authentication is 100% financially-backed for a full year. If we ever get it wrong, we'll cover the costs.
Contact info
United States
- 888-Entrupy
- support@entrupy.com
- www.entrupy.com
4.0
Great
149 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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They have always handled every request…
They have always handled every request with excellence. I have always been very proud to use Entrupy in my business.
October 28, 2026
Very Professional
Very Professional, company's should be confident to have Entrupy at their back
June 12, 2026
Jordan went above and beyond to solve…
Jordan went above and beyond to solve our problem. We dig Entrupy!
October 24, 2026
4.4. Very good. Just a few minor improvements needed
4.4 really. Dont like the “use it or lose it” on the credits. You pay monthly and if you have a slow month then the per item fee can be huge!
Had a few unanswered chat or messages apparently too so customer service is a bit hit or miss.
However, the actual service itself is excellent. And reasonably priced if you use your full month package or more. The financial guarantee, granted we never tested it, is comforting. In our limited time to use it I feel Entrupy is the gold standard for authentication.
October 16, 2026
Reply from Entrupy
Hey Sherry, thank you for sharing your feedback regarding the experience you had using the Entrupy app.
We've made a ton of exciting changes since April, when you used it. Some of these changes include introducing a more user-friendly image capture workflow that no longer requires a bulky microscope, smart capture and blur detection that help improve photo quality, updated capture instructions, and streamlined onboarding, to name a few!
We'd love it if you gave us another shot!
When it comes to providing Excellent…
When it comes to providing Excellent service Entrupy is the best. The process is tedious but well worth the Peace of Mind that comes at the end.
October 22, 2026
Jacqueline was outstanding
Jacqueline, My Customer Service Rep was outstanding! Through a chain of emails she got us back up & running. Great communication & a fantastic solution provider.
My only issue during this experience is with the shipping Dept. I am still waiting for a return label to return my device.
October 22, 2026
Perfect..easy fast & smooth process
October 20, 2026
very bag experience on luxury bag…
very bag experience on luxury bag authentication in 2026 , much much worse than in the past years
October 9, 2026
Reply from Entrupy
Hey Zhang Zheng, thank you for sharing your feedback regarding your authentication experience. We're so sorry your recent experience hasn't been ideal compared to prior years using Entrupy.
Our team is currently waiting for confirmation so that we are able to proceed with resolving this matter for you as soon as possible. Would you be able to follow up on the email we sent on 10/17/2026 so that we can further assist?
Thank you for your patience and understanding in the meantime.
The service is slow
The service is slow, the work is also not good; I have been disadvantaged by this.
October 10, 2026
Reply from Entrupy
Hey Denis, we're so sorry about the turnaround time on your recent submissions. We have forwarded this feedback to the team and are actively implementing changes to speed up these processes!
Thank you for taking the time to share your feedback!
I purchased a subscription
I purchased a subscription, downloaded the app, and tried repeatedly to submit a bag for authentication. The guidance in the app is terrible, almost non-existent - only a vague reference to what images are requested. When I submitted them, some were rejected requesting to be retaken - but it never told me what I was to correct, how or why they were rejected so that I could correct it. I resubmitted images several more times each with the same outcome. I didn't know what I did wrong, nor what I needed to correct. I requested help, but I was never reached out to. My submission was finally cancelled because they weren't getting whatever it is that they wanted - but the app couldn't tell me. And there is no way to speak to an actual human being to resolve.
An absolutely terrible experience.
Edit: I have read Entrupy’s response to my review and I have to say that it is deceptively inaccurate. I submitted an entry for a bag multiple times, and within approximately 24 hours later (that part is correct), I received a reply that images I submitted were insufficient- HOWEVER, at no time was I told what was he correction needed to be, why the images were insufficient, and why they were rejected. I did request assistance multiple time times, but I absolutely did NOT receive any - and certainly none within 10 minutes. That is false.
I interpreted Entrupys reply is basically to save-face and discredit my opinion - but the review is honest, not written to be vindictive and simply relayed my experience.
I simply wanted to know what was wrong and how to fix it. I got more response from the company when I tried to cancel my subscription than I did from my submission.
October 1, 2026
Reply from Entrupy
Hey Mike,
Thank you for sharing your feedback. We take customer experiences seriously and appreciate the opportunity to clarify what occurred.
Our system relies on precision and high quality to ensure accuracy. If an image lacks required clarity, the app prompts a retake. Additionally, Hermès prestige items require additional review, which carries a standard 24-hour turnaround time.
We appreciate your feedback regarding the clarity of our in-app capture instructions, and we have passed this along to our product team for future improvements.
When a retake request is issued, we provide the region that needs to be retaken as well as the reason for the retake. For example, we will let you know that the zipper region needs to be retaken due to blurry images.
Regarding customer support, when you reached out at 2:09 PM EST on 8/25/2026 about your pending submission, our team responded within 10 minutes at 2:19 PM EST on 8/25/2026, requesting your Entrupy ID along with steps to find it so we could assist you directly. We unfortunately did not receive a response after that request.
Our support team is available from 10am - 7pm EST Monday through Friday via in-app chat, emailing support@entrupy.com, or by phone at 1-888-ENTRUPY and is more than happy to help!
Fast easy and great customer service
October 6, 2026
GREAT EASY GETTING LOGGED IN AND SET UP…
GREAT EASY GETTING LOGGED IN AND SET UP THANK YOU
October 1, 2026
A billing issue was rectified after…
A billing issue was rectified after multiple emails
September 24, 2026
I am very pleased with the service but…
I am very pleased with the service but find the new picture method a bit awkward. It may be my phone but it’s very hard to get an auto photo. I consistently get the “blurry” notification.
October 1, 2026
Great Service
Service is fast, helpful and kind. I trust Entrupy and their team with authenticity.
September 26, 2026
same answer no solution
same answer no solution
we were following up on two issues.
The first reply addressed only one issue so we asked about the second issue - that we can't work on any purses until a setting is fixed on the account so we can use a different device from the assigned device which is broken.
We were given the same answer as we received 2 weeks prior that they are working on it and it should be updated within a week.
In the mean time we have signed up with legitimark and started using that for purses.
We will see where this goes.
September 18, 2026
Reply from Entrupy
Hey there, we apologize for the confusion regarding your current device. Your organization is set up via a group plan, so we cannot change your specific account settings unless given authorization from your account admin.
As we mentioned via email, your transition date is expected to be finalized this week.
Thank you for your understanding.
Reply from Entrupy
Hey Jenny, hope all is well!
It looks like the agent you spoke with on 9/25 gave you instructions on how to complete our reactivation form to re-enable your account, 16 minutes after you reached out.
We'll follow up with the instructions again in case you missed their response!
You Guys are amazing
You Guys are amazing, love the platform and easy way of getting the items authenticated.
September 18, 2026
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