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Eplus - ebike tuning specialists, soluzioni per lo sblocco della velocità delle ebike, disponibile per numerosi motori e con diverse funzionalità che permettono anche le modifiche delle impostazioni di fabbrica.
Italy
3.7
19 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 1 week
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My experience is good! I order a product directly received verification and needed software including instructions how to instal. I needed additional help and referred to whats app and via this way i got directly professional help.
Reply from Eplus - ebike tuning specialists
Thank you very much for your feedback; we are very happy that you had a good experience with our product.
Regards
Team Eplus
I am very disappointed with the after-sales service so far; the chip cannot be used reliably on the bike
We focused our attention on the new G5; the mobile app interface offers three options that work well. However, the motor subsequently locked up with an error code caused by the derestriction. We can now contact Bosch support to unlock the system; after a two-week wait, we will try to contact eplus to identify the issue and return the product for inspection. It is a new product, but the problem is also new. I have found myself caught up in this issue. I wanted a refund for the order since it wasn't working, but communicating with them is extremely difficult. I really regret my purchase because their only response was that no refund is possible after 15 days... I am very disappointed with the after-sales service so far; the chip cannot be used reliably on the bike
Laurent Perigault
Reply from Eplus - ebike tuning specialists
We are sorry to read your review and understand your disappointment regarding the refund request.
Unfortunately, in your case, we were unable to process the refund because the request was submitted beyond the 15-day deadline stipulated in our Terms and Conditions, which were accepted at the time of purchase.
We strive to apply our policies transparently and consistently to all customers to ensure fairness in how requests are handled.
We remain available should you require any clarification or wish to explore possible alternative solutions, where applicable.
Regards
Team Eplus
Great service before I purchase I send some what app question they responded very fast. You make your purchase for your motor
They send you an emails with log in codes.
I connected my ep801 with cable and within a few seconds down load was done. On the Shimano motor it also means you can use the original modes and the display is the correct speed. Great product and service
Reply from Eplus - ebike tuning specialists
Thank you very much, we appreciate your feedback. Enjoy your rides!
Purchased two of their devices. They were shipped promptly, installed easily, and function exactly as advertised.
Reply from Eplus - ebike tuning specialists
Thank you so much for your feedback. Happy you're enjoying our product!
Stops working after a month, refuses any return
After looking a long time for the right solution for my bike the Eplus Bike product I bought and installed myself is working perfectly!
fantastic device , also the customer service is good as well
Reply from Eplus - ebike tuning specialists
Thank you so much for your feedback! We appreciate it very much.
I contacted Eplus to get info about a kit for Bosch Rim Magnet.
They replied quickly with detailed information, so I decided to purchase.
The instructions in the user manual and tutorial video are clear, installation was easy.
The kit works fine and gives no errors.
Reply from Eplus - ebike tuning specialists
Thank you so much for sharing your experience!
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