EQPE Reviews 

Disappointing... I ordered a pair of black trousers from this brand back in March. I recently ordered the matching jacket because I thought it would be nice to have the full set. There is a massive difference in color between the trousers and the jacket, making the outfit look terrible. I understand that slight color variations can occur after a few months or across different production runs, but this is unbelievable. In hindsight, I think the color of the trousers should simply have been rejected after production. Unfortunately, my complaint was rejected due to the time gap, but I find it inconceivable for a brand like EQPE to treat a "loyal" customer this way. There are undoubtedly others facing this same issue with the trousers...

Nice product

Dear EQPE Team,

I would like to express my sincere appreciation for your Customer Service. I had a very pleasant experience – the team was extremely helpful and very fast in responding to my request.

I would especially like to highlight Emília, who was absolutely amazing. She was professional, kind, and very efficient. She handled everything perfectly and made the whole process smooth and stress-free.

Thanks to her and the entire team, I am giving EQPE Customer Service 5 stars. I truly appreciate the great support and my overall positive experience.

Best regards,
Vlado

I have been waiting for my order to be delivered for more than 2 weeks now. Customer service is nonexistent, there seems to be no way to directly contact EQPE to ask for help or more information on the delivery. I would like to review the product itself, if only there was one to talk about.

We are very satisfied with the ski clothing overall. The quality is impressive, and the products perform excellently on the mountain.
Although we experienced a minor issue with a zipper on one of the jackets, the support we received was quick and extremely helpful. The customer service was truly outstanding.
All in all, a very positive experience – we can definitely recommend the manufacturer/seller.

Great Team and great pruducts! I purchased a Rido suit in Linchen Green color and it is amazing!! A special thank to Emilia from customer support.
EQPE great job!!,

Excellent service from Emilia – fast and helpful support

I had a great experience with the customer helpdesk. Emilia was incredibly friendly, professional, and helpful. All of my orders and questions were handled promptly and in a very efficient, solution-oriented way.

The delivery arrived without any issues and everything was exactly as expected. Communication was clear and quick, which I really appreciated.

Thank you, Emilia, for the excellent service — keep up the great work!
Alexander G.

I ordered a complete outfit for my ski trip on December 30th. Since I live within Europe, I assumed the clothing would be delivered within 14 days. We are now well past that point. I have contacted customer service more than three times through various channels, but I am not getting any response. Track and Trace isnt working. I feel like I’ve been scammed and will have to go on my ski trip without any ski clothes. I’m incredibly frustrated by this.

Update: A day later I received the package and an apologies from customer support. Thank you for that. I updated my amount of stars to three instead of one because the ordered products look awesome and because their apologies. But nevertheless, communication needs improvement. Keen to test the products:)

On 29 of december I send 1 article for return but I still did hear anything and did not get any money back.

Update: it took a bit longer but I have my money back. Thanks EQPE.

I was a little skeptic when I read the other reviews, so i orderd with klarna, but it came pretty fast considering it was christmas time. The ski poles and goggles look like good quality, I didn’t test them yet. I would recommend ordering here.

Customer service is absolutely inefficient. They do not respond to emails or to the customer support form. After 12 days since the order, I still haven’t received the goods!! Who knows if and when I will receive them!”

The clothing is of excellent quality. Unfortunately, the items were a bit too big, hence the return. The return process went smoothly, and customer service was quick to reach and the return was handled easily. I would definitely order from them again!

Ordered on monday, received package on thursday. Product seems to be of good quality.

After reading the negative reviews decided to order the Gida 3.0 ski jacket using Klarna, but everything went very smooth. Ordered on Monday, received the package in the Netherlands on Friday through DHL.

SCAMMERS! I ordered Diego pants in december and they never left the warehouse. The pants were supposed be delivered on the 30th of december but they never arrived. Customers service is also not replying to any emails. Don’t order here you will lose your money.

very poor company. bought a jacket for over €100 for my 7 year old son early december. It’s now the 9th of January and i dont have a jacket and i cant get my money back. Communication with client “service” is laughable. First and last time. Feels like a scam.

Never order anything from this online shop, you will regret it!!!!