ERA Home Security Reviews 

I didnt end up buying from them as their customer service is so poor. I figure if they can't reply to emails and calls before i purchase, what will it be like if i buy it and somethings wrong. i wanted a non subscription alarm, there are several good ones. 5 emails, literally and no replies, 1 telephone call after an email and he knew nothing about the email as claire had just asked him to call me, so i emailed the trail and he never called me back, so i chased a reply, still nothing. The PIR sensors, what actually detects movement in the property are consantly out of stock. i went with a different company and im really happy.

I purchased the ERA smart universal door lock. All I can say is the name is a complete lie. A lock with a key is far smarter. Fingerprint entry works one in five times, the GPS entry works the day you set it up and never again, the app logs you out constantly and then is not recognised by Apple passwords so you have to manually enter your email address when you get home, nine times from ten.
I have reported issues via the app but nothing ever seems to be rectified.
I used to swear by ERA hardware but this lock has destroyed any confidence I had in the products.

I have an ERA plug in alarm. This worked fine and I really would give it 5 stars, however, it stopped working so I contacted ERA support and their answer was “If the Plug-In Siren is not working, you are able to replace the Plug In Siren and you can purchase one by calling us on 0345 257 2500.” How can you possibly call this technical support, absolutely ridiculous!!

Can honesty say these are one of the worst companies. Their products (DoorCam) don’t work and/or far too complicated to get working. I have moved to Tapo and the difference is like night and day. Absolute rubbish…

After speaking with customer service, the device still doesn’t work. My original complaint is upheld…. Rubbish don’t bother

My front door night latch broke after several years use. Took it apart and found internal spring had broken. Spoke to Lisa at Era on Monday afternoon, she knew exactly what I needed and sent me a replacement spring plus a spare incase it happens again in future. Refused my offer to pay, sent it first class and I received it Tuesday morning. Fantastic service, this is why we should buy British made products. Thank you Lisa.

Pleased to be able to get a spare part for my door lock. Telephone support was very helpful. Only irritation was that post was 2nd Class. When you need security spares, you need them quick!

Bad. I signed up online as I needed to replace some screw covers on my window.

Had to buy 20 pieces to get 1 which is fine as they were only 6p each.

The postage options given for a small bag or plastic covers was not anything sensible. Only offered option was £10 by dhl

Obviously I had not option but to take this option.

On the day if the delivery I found out the items I had ordered are not right and I contacted them to return the items.

I requested to cancel or if I could return and i was told if I return them, I will be charged a Secondary handling fee of £50. I explained this went against my consumer rights as a customer. I asked if they had a no quibble 14 day return policy.

The lady who was polite explained that they would refund the items and I could keep them but they cant refund the shipping fee.
So I was offered £3. I was asked for my info including my phone number. I asked again about this secondary handling fee. Apparently if I refused the order or for example if the order goes undelivered and is returned to them then I would be charged £50 secondary handling fee on top.

That is not playing by the rules.

I have opened a dispute with my bank.

Stay away is my personal thoughts.

I contacted ERA as I had lost a screw that held my front door lock in place. They immediately responded asking for details and my address. Within 48 hours I had two replacement screws provided without charge.

I hadn't bought the lock in question, that was the previous homeowner, but ERA provided customer service of the highest order.

Excellent company that cares passionately about its customers, its supply chain and its response times. Throughly recommended.