dont buy this product!!!!
i wanted to write another review so you cansee that Free2Move eSolutions still didnt do ANYTHING.
Our charging station broke down more than six months ago. It took almost two months just to arrange the return, and it has now been with their repair department for over three and a half months.
Since then, we have received:
No clear update
No estimated return date
No proactive communication
Every email gets a standard reply. Every phone call ends with: “We will forward your message to the responsible department.” But nothing happens.
Delays can happen, but leaving a customer without information for months is unacceptable. How difficult can it be to repair a charger—or at least explain what is happening?
Six months without a working charger is far too long for us.
We genuinely hope this matter will be resolved soon. We are not criticizing for the sake of it; we simply want our charger back, repaired, and proper communication.
When customers invest in a product, they also invest in the support behind it. Unfortunately, our experience with Free2Move eSolutions has been deeply disappointing.
We hope this post helps bring the case to a conclusion soon.
#CustomerService #EVCharging #Free2MoveESolutions #CustomerExperience #AfterSalesService