ESPA Reviews 

12,234
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 1,176 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fantastic quality of the skincare and body care items, noting how nourishing, hydrating, and wonderfully scented they feel on the skin. People also appreciate the exceptionally fast delivery service, with many orders arriving safely the very next day alongside easy website navigation. However, some customers also noted frustrating issues with delivery drivers leaving parcels in unsafe places, as well as occasional items arriving damaged due to inadequate packaging. A few consumers additionally experienced problems with missing parts of their orders or disappointing after-sales support when trying to resolve these issues.

What people talk about most

Product

Consumers find product satisfaction to be high, praising the wonderful scents, great quality, and beautiful... See more

Delivery service

Customers consistently note positive experiences with delivery service, often highlighting super fast... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with the wonderful scents,... See more

Order

Customers had positive experiences with order, highlighting fast dispatch times and helpful updates... See more

Service

Clients share positive opinions on service, frequently praising the fast 24-hour delivery and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Espa is what my beautician uses in her salon so been hooked for a while I have bought the Christmas advent but already using the items . Espa produces fantastic affordable skincare products using only... See more

Company replied

Rated 5 out of 5 stars

EPSA is my favourite brand for hand & body care. I recently bought some oils for home diffusers & am so happy with these too. The products are kind and enriching for my skin, they fill my home with f... See more

Company replied

Rated 5 out of 5 stars

Oh my goodness.... I order advent box for surprise for my daughter. Its huge packed out with goodies. Wish I'd ordered one myself !!! The men's grooming kit looks amazing for my son and the gorgeous... See more

Company replied

Rated 5 out of 5 stars

Amazing value for money! The selection of products is perfect for my needs, with a great variety of ESPA favourites. I was especially impressed with the gua sha tool included — such a lovely bonus and... See more

Company replied


Company details

  1. Beauty & Well-being

About ESPA

Written by the company

ESPA Skincare

Helpful Links



About us

At ESPA we are guided by a holistic philosophy, caring for your whole wellbeing, focusing on creating naturally effective skincare products which deliver results you can see and feel. Our expertly formulated products are not only beautiful to use, with luxurious textures and sensorial mood enhancing aromatics, but they also protect the long term health and beauty of the skin.

Loved by our customers all around the world, our formulations contain unique combinations of plant extracts, marine actives and essential oils to create the most effective, natural products.

Every product is expertly crafted to deliver an ESPA sensory experience through the beautiful aromatherapy blends and the unique formulation textures.

Our aim is to help you to look and feel your best every day, by offering natural products for beautiful skin and a renewed sense of inner calm.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

12K reviews

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4.5

All reviews

(12,234)

1,039 reviews in the last 12 months

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Rated 5 out of 5 stars

A luxurious scent treat

Espa restorative candle is a luxurious product. It is packed with essential oils and it really infuse the environment with a deep long lasting invigorating scent of rose geranium, myrrh, lavender and sweet orange. It comes wrapped in a luxurious package, which makes it a perfect Christmas present. It is a bit pricey but well worth the expense! Anyone receiving it as a gift would be delighted and hooked! When it is on offer, it’s a steal as the essential oils are of the finest grade and guarantee a slow and uniform burning time.

November 11, 2026
Rated 3 out of 5 stars

Inaccurate advertising - but great delivery

I was alerted by a Blue Light voucher advertising 25% off ESPA and an additional 15% of the Advent Calendar. Having loaded my basket the basket was discounted by only 15% and when I questioned Customer Service they confirmed that was correct. Not what it says on their voucher! Disappointing! The advent calendar is good value anyway so I completed the purchase and it was delivered within 24 hours which is brilliant service. As it is a gift, I can't comment on quality but I am sure it will be appreciated

November 8, 2026
Rated 2 out of 5 stars

No gift boxes!

I was expecting the Neroli & Mandarin collection of 3 item to be in a gift box. Instead the two sets l ordered were just rolling around in the brown delivery box with not even shipping wrap.

November 9, 2026
ESPA logo

Reply from ESPA

Hello Christine,

Thank you for sharing your feedback with us. We understand your disappointment regarding the lack of gift packaging and the poor protection of your items during transit. We are addressing this with our packing team to improve our shipping standards.

A message has been sent to your account.

Kind regards,
Liam

Rated 5 out of 5 stars

Ease of ordering

Website is easy to navigate, delivery on time and notifications to update about delivery were received at every stage ... and of course the products are fantastic ... I and my skin thank you.

November 9, 2026
Rated 5 out of 5 stars

Skin Care

I have used ESPA for decades. It's skin care products keep my face smooth and soft. I would not use any other brand.

November 7, 2026

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