Espa is what my beautician uses in her salon so been hooked for a while I have bought the Christmas advent but already using the items . Espa produces fantastic affordable skincare products using only... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Written by the company
At ESPA we are guided by a holistic philosophy, caring for your whole wellbeing, focusing on creating naturally effective skincare products which deliver results you can see and feel. Our expertly formulated products are not only beautiful to use, with luxurious textures and sensorial mood enhancing aromatics, but they also protect the long term health and beauty of the skin.
Loved by our customers all around the world, our formulations contain unique combinations of plant extracts, marine actives and essential oils to create the most effective, natural products.
Every product is expertly crafted to deliver an ESPA sensory experience through the beautiful aromatherapy blends and the unique formulation textures.
Our aim is to help you to look and feel your best every day, by offering natural products for beautiful skin and a renewed sense of inner calm.
Crosby Way, GU9 7XX, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Espa restorative candle is a luxurious product. It is packed with essential oils and it really infuse the environment with a deep long lasting invigorating scent of rose geranium, myrrh, lavender and sweet orange. It comes wrapped in a luxurious package, which makes it a perfect Christmas present. It is a bit pricey but well worth the expense! Anyone receiving it as a gift would be delighted and hooked! When it is on offer, it’s a steal as the essential oils are of the finest grade and guarantee a slow and uniform burning time.
I signed up to the 15 % off and it would not work when I put the code in. They said they would honour it then backtracked after I had placed the order.
I was alerted by a Blue Light voucher advertising 25% off ESPA and an additional 15% of the Advent Calendar. Having loaded my basket the basket was discounted by only 15% and when I questioned Customer Service they confirmed that was correct. Not what it says on their voucher! Disappointing! The advent calendar is good value anyway so I completed the purchase and it was delivered within 24 hours which is brilliant service. As it is a gift, I can't comment on quality but I am sure it will be appreciated
I was expecting the Neroli & Mandarin collection of 3 item to be in a gift box. Instead the two sets l ordered were just rolling around in the brown delivery box with not even shipping wrap.

Reply from ESPA
Website is easy to navigate, delivery on time and notifications to update about delivery were received at every stage ... and of course the products are fantastic ... I and my skin thank you.
I have used ESPA for decades. It's skin care products keep my face smooth and soft. I would not use any other brand.
Excellent service 24 hr delivery. Items upto usual standard and Black Friday offer much appreciated. C x
Arrived very quickly and packaged well. Its my Christmas present for my husband to give me. It was also nice getting the extra collection gift
I have used Espa products for over 25 yrs and find them very good for my skin.
To order my moisturiser and lotions on line is very straightforward.
My order was confirmed and arrived three days later as expected.
I have always been happy with my orders and excellent products.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.