A Horrible Experience
I ordered the beautiful Elektra Microcasa Automatica machine a few weeks ago. It came in a few days, but is unusable, any time I plug it into any socket it trips the fuse. I contacted Espressimo and they are willing to provide a new machine but ALL the responsibility is on my - pack, ship and make sure is not damaged during shipping, they will just sit and enjoy the money they took upfront. Gregorij Bolz the person I exchanged many emails - all available for authenticity - even provided the following arrogant message "It is absolutely not normal to throw away the packaging right after receiving the machine" even so there was nothing in the documentation that I should save the package because they are providing defective machines. Gregorij protected the owner for letting me getting in direct contact with him to express concerns from a very dissatisfied customer, an absolut not normal customer support. I also contacted the manufacturer asking them to check their distributor's service that give them a terrible reputation. Stay away from this store, to protect yourself from a more than unpleasant experience. Unfortunately there are no minus start to assign to them