Essilor Xperio is not a product
The quality of Essilor Xperio lenses has deteriorated to the point where they hardly qualify as eyeglass lenses. The manufacturer's attitude is appalling. I ordered polarized Xperio lenses; a previous pair I bought was perfect, but now they are churning out defective, unusable products. There are manufacturing defects right in the line of sight—about a quarter of the way in from both the right and left edges—taking the form of visible "IO" marks measuring roughly 2x2 mm. This blurs the image; when driving, oncoming vehicles and road signs appear distorted. The manufacturer has rejected my complaint, claiming this is normal and that these are merely invisible engravings.
I don't know if this is solely the local Essilor approach or worldwide but it affects the entire brand.
Reference:
POS 206135 3405
Essilor Polonia
Edit:
Thank you Agnes for your response. As I can agree the case is local, I must point your attention to the fact that the glasses are Essilor branded. This means the Essilor product quality is very bad, no matter who sells it.
Reply from Essilor France
Dear Customer,
Thank you for sharing your feedback. We are sorry to learn about your experience.
However, the order reference provided indicates that this case concerns Essilor Poland, which operates independently from our entity. As we do not have access to the details of your order, complaint history, or quality assessment, we are unfortunately unable to investigate or comment on the outcome of the case.
We encourage you to continue working directly with Essilor Poland, which is the only entity able to review your complaint and provide you with detailed information regarding the assessment of your lenses.
We appreciate you taking the time to share your concerns and hope that Essilor Poland or your optician, will be able to assist you further.
Kind regards,
Agnes
Head of Essilor (France) Relation Consommateurs