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2.3
6 reviews
No recent history of asking for reviews
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Hasn’t replied to negative reviews
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I thought it was a reputable place, price was low and this should have made me realize it was too good to be true, I think I was unable to place the order, but I thought is should call the 800 number and there is no customer service, voice message stated if I left a message it would see if the person wanted to respond to me. I do not know what the repercussions of using this site is yet.
Took money, nothing sent - just like others here. Should have looked here first.
Same as everyone else. We got ripped off. I don't understand how they are still operating and raking in our money without delivering their product. It's been over a month since we ordered from them. No response back by email or phone calls. I have filed a complaint with BBB today. Again, how can they take your money and mine without being investigated and then shut them down. A lot of people will not read this (like me) and buy from them because it seems like a good deal. It's a good deal for them, but not for us. STAY AWAY FROM ETHANOLFIREPLACES.COM. Here's an update as of 2/19/25. The BBB closed my case because they did not get a response from the company. So, I decided to report them to the Federal Trade commission as they have a section where you can report fraudulent activities and recommend you do the same if you experienced this situation. I also called my credit card company and they honored me with a credit. Perhaps you can do the same. I refuse to be taken advantage of and will always report such scams.
Rip off. Paid never received. Sent several emails, no response. Stay away!
I had used this company in the past (2016), so this is why I decided to go with them again to purchase bioethanol fuel.
The company charged my card for a purchase I made in the middle of August. I have not received the product. When I tried reaching out using various methods, every attempt ended in errors or no return communication. Chatbot, Email, and Phone.
Upon review- I found they received an "F" on The Better Business Bureau and several customers have encountered the VERY same issues.
DO NOT USE Ethanol Fireplaces. They are no longer a legitimate company.
Ordered a new fireplace. After we did the payment, no response fron this company and never received the fireplace.
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