Lots of e-mails updating where my stuff was/is, etc. which was excellent. The price was way too much, but the product was disappointing when it finally arrived in that a child could have put the item... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The Mini Nativity Sets that I received were not as pictured in the ads. There is nothing on the lid. No writing saying what is inside. The figures inside are odd sizes in perspective. Mary isn't kn... See more
Company replied
It has been 6 weeks from date of order. Still no package. Etherealls refuses to give me package location. DO NOT DO BUSINESS WITH THEM!
Company replied
One of the 4 sets had 2 figures of the same person (Mary) and one, the sticker was placed in it crooked. I don't mind the extra Mary, but the crooked sticker can't be fixed. Can you send another wit... See more
2.8
Average
21 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The nativity is well constructed
The nativity is well constructed. I wish the outside tin was decorated somehow.
November 13, 2026
Unprompted review
Advertisement
Waited too long for a disappointing product
Lots of e-mails updating where my stuff was/is, etc. which was excellent. The price was way too much, but the product was disappointing when it finally arrived in that a child could have put the items together. I think I will order the components and put some of these nativity scenes together to sell next time.
November 9, 2026
Unprompted review
Reply from Etherealls
Dear Dianne Ely Smith,
Thank you for taking the time to share your shopping experience with us. We sincerely apologize for the problems you encountered with your order and fully understand your disappointment.
To help us resolve this issue quickly and accurately, please contact us at:
Email: support@etherealls.com
Please provide:
- Your order number
- The name and email address used when placing the order
Once we receive this information, we will check your order details and get back to you with a solution as soon as possible.
Once again, we apologize for any inconvenience caused, and thank you for your patience and understanding.
Best regards,
Customer Service Team
6 Weeks Still haven’t received package
It has been 6 weeks from date of order. Still no package. Etherealls refuses to give me package location. DO NOT DO BUSINESS WITH THEM!
September 24, 2026
Unprompted review
Reply from Etherealls
Dear Mad,
Thank you for taking the time to share your shopping experience with us. We sincerely apologize for the problems you encountered with your order and fully understand your disappointment.
To help us resolve this issue quickly and accurately, please contact us at:
Email: support@etherealls.com
Please provide:
- Your order number
- The name and email address used when placing the order
Once we receive this information, we will check your order details and get back to you with a solution as soon as possible.
Once again, we apologize for any inconvenience caused, and thank you for your patience and understanding.
Best regards,
Customer Service Team
The Advertisement showed the Tin with a…
The Advertisement showed the Tin with a description of Mini Nativity Set. It comes and the tin has no description on it.
Total Misrepresentation.
November 3, 2026
Unprompted review
Reply from Etherealls
Dear Thomas Palma,
Thank you for taking the time to share your shopping experience with us. We sincerely apologize for the problems you encountered with your order and fully understand your disappointment.
To help us resolve this issue quickly and accurately, please contact us at:
Email: support@etherealls.com
Please provide:
- Your order number
- The name and email address used when placing the order
Once we receive this information, we will check your order details and get back to you with a solution as soon as possible.
Once again, we apologize for any inconvenience caused, and thank you for your patience and understanding.
Best regards,
Customer Service Team
The Mini Nativity Sets aren't as advertised
The Mini Nativity Sets that I received were not as pictured in the ads. There is nothing on the lid. No writing saying what is inside. The figures inside are odd sizes in perspective. Mary isn't kneeling as pictured in the ads. The donkey is smaller than the sheep. Some of the figures are missing an eye...they only have one eye!
November 2, 2026
Unprompted review
Reply from Etherealls
Dear Debbie Hoffman,
Thank you for taking the time to share your shopping experience with us. We sincerely apologize for the problems you encountered with your order and fully understand your disappointment.
To help us resolve this issue quickly and accurately, please contact us at:
Email: support@etherealls.com
Please provide:
- Your order number
- The name and email address used when placing the order
Once we receive this information, we will check your order details and get back to you with a solution as soon as possible.
Once again, we apologize for any inconvenience caused, and thank you for your patience and understanding.
Best regards,
Customer Service Team
Advertisement
One of the 4 sets had 2 figures of the…
One of the 4 sets had 2 figures of the same person (Mary) and one, the sticker was placed in it crooked. I don't mind the extra Mary, but the crooked sticker can't be fixed. Can you send another with the sticker placed inside correctly?
October 28, 2026
Unprompted review
Exactly as described and delivery was…
Exactly as described and delivery was advised step by step. Pleased!
October 24, 2026
Unprompted review
I never got my order
I never got my order. The order was shipped to a different state. When I tried to contact someone no one responded. This was a scam
October 3, 2026
Unprompted review
Reply from Etherealls
Dear Lbl,
Thank you for taking the time to share your shopping experience with us. We sincerely apologize for the problems you encountered with your order and fully understand your disappointment.
To help us resolve this issue quickly and accurately, please contact us at:
Email: support@etherealls.com
Please provide:
- Your order number
- The name and email address used when placing the order
Once we receive this information, we will check your order details and get back to you with a solution as soon as possible.
Once again, we apologize for any inconvenience caused, and thank you for your patience and understanding.
Best regards,
Customer Service Team
I ordered a coffee mug on Aug 2 2026 I…
I ordered a coffee mug on Aug 2 2026 I still have not received my order and now is Sep 18 2026 but they are showing as delivery they sent me a copy of the waybill and got a blank waybill telling me to go over it how can I if it’s blank terrible customer service told them to keep the money obviously is what they do to there customers so be careful with this company they will take your money and they will send the wrong stuff or just won’t send it
September 18, 2026
Unprompted review
Reply from Etherealls
Dear Hector Cazares,
Thank you for taking the time to share your shopping experience with us. We sincerely apologize for the problems you encountered with your order and fully understand your disappointment.
To help us resolve this issue quickly and accurately, please contact us at:
Email: support@etherealls.com
Please provide:
- Your order number
- The name and email address used when placing the order
Once we receive this information, we will check your order details and get back to you with a solution as soon as possible.
Once again, we apologize for any inconvenience caused, and thank you for your patience and understanding.
Best regards,
Customer Service Team
Advertisement
Wrong order and no customer service
In April, I ordered 3 D20 bags in different colors for my girls and me. In August, a shipment finally arrived. However, inside was 3 bags with crosses on them, all in pink. I contacted "customer service", they simply offered to let me keep the wrong bags and refund a mere $13. (The order was $104.)
I sent them everything to verify I received the wrong products. I screenshot of my order showing I ordered 3-d20 bags, a picture of the packaging, that also included the bags received. However, because their "relevant teams have thoroughly verified that the products sent to [me]match [my] order details exactly", they are now offering $15 refund for my $104 order. They are a complete scam!
Update: I contacted support again after their comment to my review. I'm now being offered a whole $19 as compensation for my $104 order.
September 11, 2026
Unprompted review
Reply from Etherealls
Dear Tisha Lee,
Thank you for taking the time to share your shopping experience with us. We sincerely apologize for the problems you encountered with your order and fully understand your disappointment.
To help us resolve this issue quickly and accurately, please contact us at:
Email: support@etherealls.com
Please provide:
- Your order number
- The name and email address used when placing the order
Once we receive this information, we will check your order details and get back to you with a solution as soon as possible.
Once again, we apologize for any inconvenience caused, and thank you for your patience and understanding.
Best regards,
Customer Service Team
Item seems kinda cheap compared to the…
Item seems kinda cheap compared to the advertising!!
September 6, 2026
Unprompted review
Reply from Etherealls
Dear Cathy,
Thank you for taking the time to share your shopping experience with us. We sincerely apologize for the problems you encountered with your order and fully understand your disappointment.
To help us resolve this issue quickly and accurately, please contact us at:
Email: support@etherealls.com
Please provide:
- Your order number
- The name and email address used when placing the order
Once we receive this information, we will check your order details and get back to you with a solution as soon as possible.
Once again, we apologize for any inconvenience caused, and thank you for your patience and understanding.
Best regards,
Customer Service Team
I haven't received my order yet so I…
I haven't received my order yet so I can't review it.
September 6, 2026
Unprompted review
Reply from Etherealls
Dear Customer,
Thank you for taking the time to share your shopping experience with us. We sincerely apologize for the problems you encountered with your order and fully understand your disappointment and frustration.
To ensure that we can handle your order quickly and accurately, please contact us through the following channel:
Email: support@etherealls.com
Please provide:
- Your order number
- The email address used when placing the order
We promise to do our utmost to resolve the issue for you until you are completely satisfied. Once again, we apologize for any inconvenience caused, and thank you for your patience and understanding.
Scam site. No products
Bought a game and it never showed up. Emailed and they promised it would be resent and nothing came. They will respond to emails but you'll never get your product.
June 20, 2026
Unprompted review
Advertisement
SCAM ALERT
SCAM ALERT! 🚨 If I could give a 0, I would. Unfortunately, I fell for this scam. Online purchasing, you click on a picture and you expect to receive what you clicked on. I bought a necklace in Feb 2026, did not receive it until April 2026 and then it wasn’t what I chose. It was a cheap version, not even the same color. When I asked for a refund, I was offered 3 USD for inconvenience. They are FRAUDULENT!
April 5, 2026
Unprompted review
I ordered a old f-en hat on January 2 2026 I still haven't received it yet. I paid $31.65. This is a scam company
I ordered a old f-en hat on January
February 16, 2026
Unprompted review
Joke more like scam
Ordered a very nice looking baseball cap, what I received was a cheap nasty second rate cap, they did offer me $6.00 for my inconvenience, the item cost $54.00 so $6.00 wasn't going to cut it, Etherealls is not a company that you would want to deal with
January 15, 2026
Unprompted review
This company is a joke they do not send…
This company is a joke they do not send you the product you ordered and paid! I ordered a product and was sent something that did NOT even looks close to what I ordered took 2mths to receive! I emailed them only got 6.00 refund since it was coming from China. Which is not what it advertise the location the product was being shipped from Italy and now it came from china ; a 30+ product looks like a 5.00 product!
November 11, 2025
Unprompted review
Advertisement
Don’t use the company ever …
This company is a scam and real people don’t answer your complaints waited for an advent calendar that I ordered in Sept …they told me to give it has a gift once I receive it’s now Dec3 it’s not coming but they have my money ….
September 19, 2025
Unprompted review
I'm sure this company is a scam
I'm sure this company is a scam. I purchased an Advent Calendar which I know now was an AI generated photo, which they changed to show different animals. Never received It & they kept giving me the runaround. Thankfully Visa refunded my money & is dealing with them.
November 21, 2025
Unprompted review
Not sure if I will get my package.
Right now I don’t know if I will get my product or not. I put in my order on Oct. 15th and it is now Nov. 15 and I just now got the tracking number after 3 emails with customer service. Then the tracking has not been updates since Oct 18th when it said it was in Dublin. No idea where it is now or if it will make it.
November 15, 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.