Ethias Reviews 

I switched my house fire insurance with this beglain crook thieves. They sent me a credit return for an earlier invoice which I didn't pay as I had already switched, I had also informed my new insurer of my previous Ethias.

Now they keep sending me texts asking for money!

They say I should have canceled 2 months before end of the contract but their new invoice came just 1 month before end of the contract and it already raised (increased) the premium from last time!

Thieves! Cheap european thieves.!

This insurance is a scam I took travel insurance for me and my son, they didn't pay my hospitalization abroad even they told me to pay first and get reimbursed when I get back to Belgium, after 3 years they still want you to pay annual payment for the first insurance even they don't reimburse me anything from the insurance I paid the first year, don't get fooled with them never ever take any insurance with them

I had a very bad experience with Ethias. I had theft insurance for my electric Ninebot vehicle. It was stolen over the weekend, and I only noticed it during the week because I didn’t leave the house at all during the weekend.When I reported it, Ethias refused to pay, claiming that I didn’t notify them within 24 hours. It’s impossible to report a theft you haven’t even discovered yet.This is a customer‑unfriendly and unfair approach. I do not recommend them.

-10 Star, run away or you will regret it
This insurance is jock, there system is crazy, you ask them to cancel, nothing happened, you call them for anything they say yes ill send you documents, nothing happened, résiliation ? Nothing happened, they don't even exist or what, but the bills the only thing happening even there quality team are sleeping.

Worst service ever - answers take 5 to 6 working days on the smallest request even urgent ; no possibility to have somebody with a viable comment / answer on the phone ; they do not communicate via email most of times (when you suffer from another administrative issue like the one of bpost - enjoy ! )

Takes 6 days to get a clear view on the status of our profile and no clear answers on insurance policy .

Far too confident on their deals with public administrations ; they really seem not to care about the level of service they provide - which in the end is linked to our health … worrying no ?

The worst insurance ever. If I could put -5 stars i would! The car is insured with them. The car was parked and destroyed but a big truck driving against the rules in the wrong way. A witness saw the full scene and called the police with photos and videos. I spent 4h with the police waiting for the truck to come back and still our insurance doesn't want to pay and defend us and treat us badly. This is insane and we will now put lawyers to look into corruption if there is. Stay really away from them as they are stealing your money.

Slow, and do their best not to pay, I don't recommend ethias for insurance.

The most useless insurance

We have been customers of Ethias, for all our insurance needs, for almost twenty years now.
We have always had a quick response to all our renewals, claims, invoicing, questions, etc.
They are professional and cater to the needs of their customers. Most recently, we had a difficult case and it was handled to our satisfaction. Thank you Ethias!

I had an accident with my bike that is insured with Ethias. I submitted the bill for the repair on 20 September 2024 indicating the dossier number SA1028831624. But until 18 December 2024, I did not receive a reimbursement and, despite several reminders, not even any reply. Hands off Ethias if you want an insurance that gives any response to your queries.

Absolutely useless insurance company! Had an accident abroad in April, still waiting to hear back from them.

Terrible service. 5 hours to have assistance on the road on a highway with two kids… and now another four hours to wait for a taxi to bring us to the car rental company … what is wrong with this company. No respecting its co tract clauses

After year using car insurance November 2022 Ethias make uninformed price update. And I requested to cancel November 2023. After cancellation which i have to get back some money however they did not paid and they claimed all. When I asked about they said ''The creditnote balance cancels the domiciliation of november and december.''
Stay away from this Insurance company

After trying to report an accident for 3 hours, everything failed, internet cant put in country or insurance companiy, make an appointment: you get offered a time slot 4 days ago, LOL, calling the help line, no answer, I actually made an effort to look for reviews and stumbled across this page... rating of 1.4 hahaha, no surprise.
how can this company still be in business?

edit 29/02/2024
after an initial 1-star review, i have to correct myself. after the initial hickups, the process went smooth. it's not finished, yet, but i'm quite happy with ethias's performance

Flat tyre near Siena , Italy, on a friday afternoon, after 27 hours and many calls and promises they would call back to me they told me that the towering would be on monday morning by ACI and that no car was available to hire for 3 days,I had a taxi to shop for 20 minutes and survive. I called on other assistance that organised the towering with ACI in 1 hour. Terrible service and lying telling aĺl the time "we call you back with a solution", but you have to call them all time for nothing. No excuses!!

rude customer service that is not helpfull and hangs up the phone! Will never get insurance here again. They raise premiums suddenly and then you're stuck to it. SCAM

Just bad. Choose a more expensive insurance policy. I sold my car 2 years ago, I keep getting invoices.

Completely irresponsive customer service.

Happy to take your premiums just so long as you don't have to make a couple of claims. Then they drop you like a hot potato. To be avoided.