Spent 3 hours on their “24/7” Live chat being timed out and ignored, whilst trying to protect against a potential data breach. Spent a sleepless night waiting for their emailed response,. Their che... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
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See what reviewers are saying
It was a really pleasant afternoon and evening at Jyske Bank Boxen in Herning, featuring great food and a selection of water, beer, or wine. The program included presentations by PI Rasmus Hansen and... See more
Company replied
A great platform in many ways, easy to use, and charts are excellent. On the other hand... fees are on the high side (particularly in ISA accounts), and the selection of UK / UCITS ETFs is lower than... See more
Company replied
I am really happy with eToro. The copy trader function is excellent and I have some fantastic profits so far – so I’m super happy with that. And whenever I have needed to contact customer service, the... See more
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Company details
About eToro
Written by the company
Some FAQs
About Account Verification
Verification in eToro will take approximately up to 5 business days if all the required documents are submitted.
During this time our teams will be going over the details and documents that have been submitted to make sure we verify your account according to the latest regulatory requirements.
Should we require any further information, we will be sending you an email to the registered email address with the required additions. These might include any issues with the documents submitted like a lack of details, or a problem with the eligibility of the document.
These are regulatory obligations from eToro as a regulated financial institution.
On Deposits at eToro
Deposits on eToro are divided into instant payment methods and ones that might take longer like a Bank Transfer.
Instant payments like Credit Card, e-wallets and others will appear immediately on your eToro account.
Other methods might take several business days to arrive depending on the payment provider chosen. When sending a Bank Transfer, please make sure to take the bank details from the eToro platform according to the chosen currency.
It is of the utmost importance to include the unique Transaction ID to allow eToro to efficiently recognize the transfer and credit your investing account.
Caution - 3rd party payments are prohibited. eToro will ONLY accept payments done from a method of payment under the eToro account owner’s name.
Business Accounts - Business related funds should ONLY be sent once a Corporate Account is established. Please contact our customer service teams here: https://www.etoro.com/customer-service/ for guidance on opening a Corporate Account BEFORE depositing.
Key points on Withdrawals at eToro
Withdrawals at eToro have a flat fee of $5 USD. *Except in the USA where we do NOT charge a withdrawal fee.
A withdrawal in eToro has 2 stages. Once received, the request to withdraw will be processed by our teams within 2 business days.
Following the processing, a withdrawal will take an additional 3-8 business days until the funds arrive to the used method of payment.
It is important to note that this time period depends entirely on the payment service provider.
Emails will be sent at both stages confirming the request was received, that the withdrawal has been processed and to which method of payment it was withdrawn.
If for any reason, the withdrawal is not processed, we will send an email with all the details. Users can track the status of their withdrawals here: https://www.etoro.com/portfolio/history/cashflows
Our customer service team is available via https://www.etoro.com/customer-service/ to assist should there be any issue that might arise.
Exploring eToro's Virtual Account
eToro provides all registered users with a Virtual account that perfectly imitates the real account with an initial amount of $100,000 to trial the platform without risking users’ own funds.
This is a safe environment to learn all about the platform and its unique features like CopyTrading, Smart Portfolios and more.
All about Trading/Market Disruptions
Trading disruptions are situations in which markets cease to function regularly, usually defined by fast and extensive movements in the market. There is no one specific reason for this - they can derive from unusual trading (such as a crash or a pump) or physical threats to the stock market.
No matter what the case is, trading disruptions are a result of the unusual conditions in the market, which can cause panic and disruptions to trading.
Why you might not be able to open or close a position during a market disruption
- Lack of liquidity, or inability to receive pricing from our liquidity providers
- A stock might be halted by the exchange
- Inability to open SELL positions due to an asset being “unborrowable”
- An unborrowable asset is an asset that won’t be lent out to short-sellers, which might happen when there is no one willing to lend out the asset.
- Extreme volatility on different asset types.
On eToro, the SELL side is not available when the asset is unborrowable.
To know more on the difference between SELL and closing a position on eToro, go here: https://www.etoro.com/trading/buy-sell-and-close-position/
In general, when an asset is not available during halting periods, set order rates that are triggered (Stop Loss, Take Profit) during the halt will be executed on the next available executable rate when trading resumes.
If you cannot find an answer to your question here, our Help Center may have all the answers you need: https://www.etoro.com/customer-service/help/
With more than 25 million users from over 140 countries and more than 3000 financial instruments including stocks, commodities, crypto, indices, and ETFs, eToro continues to revolutionize online investing.
Contact info
London, United Kingdom
- https://www.etoro.com/customer-service/
- www.etoro.com
You should know
4.2
Great
31K reviews
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Spent 3 hours on their “24/7”
Spent 3 hours on their “24/7”
Live chat being timed out and ignored, whilst trying to protect against a potential data breach. Spent a sleepless night waiting for their emailed response,. Their cheap looking website doesn’t instil confidence either. Why advertise “live chat”
When you can’t offer it ! Their responce the next day had no apology, as if this is acceptable. Their security is the worst I’ve seen try Trading212 or IG both far superior imo.
May 12, 2026
Unprompted review
Reply from eToro
Hello Richard,
We are sorry for the frustration caused by the delay and your experience with our live chat, particularly as you were reaching out regarding a critical security matter. Please accept our apologies; this does not reflect the standard of care we aim to offer our clients, and your feedback is very important to us.
We need your username or ticket number to conduct a full investigation and escalate this matter. We have already contacted you on Trustpilot for these details and look forward to your reply.
Best regards,
Maria
Reply from eToro
Thanks for your amazing feedback, Eddie!
Use Quick VIP .. #Reliable #Best
eToro looked promising in the beginning, but things quickly became frustrating. Withdrawal delays, poor customer support, and unclear communication made the entire process stressful and disappointing. Trying to get proper assistance felt almost impossible, and the constant waiting only added more anxiety. A platform that deals with people’s money should provide much better transparency and reliability than this.
May 12, 2026
Unprompted review
Reply from eToro
Hello Mary,
We appreciate you sharing your feedback. It is evident that the difficulties with customer support and the delays in withdrawals have been quite stressful for you. To assist us in better understanding your situation and enhancing our service, we require additional details for case verification. We have reached out via Trustpilot to request your ticket number or username and look forward to your timely reply.
Best regards,
Maria
Great event with fellow investors
Great event with fellow investors, dinner and an exciting game.
May 5, 2026
Reply from eToro
Hello Peter,
It’s wonderful to know you enjoyed connecting with fellow investors and taking part in the event! Wishing you many more fantastic experiences with eToro.
Kind regards,
Maria
Event Etoro Widder Hotel had an interesting speech
Sondre had an interesting speech. Location and food exclusive. Staff of Etoro should have a name tag.
May 7, 2026
Reply from eToro
Hello Wild,
Thank you for your feedback on the event! We're delighted to hear you enjoyed Sondre's speech, the location, and the food. Your idea about staff name tags is truly appreciated. We value your insights and look forward to making future events even better!
Cheers!
Maria
Support service's viscious cicrle of no results
It is terribly frustratiing when one has to find your way through an unhelpful AI bot just to get to a support employee who turns out to be just as unhelpful. I so wish for eToro to eductate their support personnel to complete an interaction to it's very conclusion instead of just dropping links and then dissapearing from the chat. To me that is quite disresectful!
May 11, 2026
Unprompted review
Reply from eToro
Hello Johan,
Thank you for sharing your feedback with us. It is clear that our support service did not meet your expectations, and we value your input regarding these interactions. While we are eager to assist you, we need a few more details to move forward. We have reached out to you via Trustpilot to request your ticket number or username and are looking forward to your prompt reply.
Alternatively, you can schedule a call with our Customer Service here: https://calendly.com/etoro-customer-service. If the support you get from our agent does not fulfill your requirements, please keep in mind that you can always request to be put in touch with a supervisor.
Warm regards,
Maria
One of the worst experiences i ever…
One of the worst experiences i ever having with them i made withdrawal on 24-04-2026 . Still today is 11-05-2026 . I haven’t received yet . I call my bank they said they didn’t receive anything yet. But the corresponding bank rejected . Etoro do not bother to track the money is credited to client account or not. I mailed them with all details and my bank statement from the date i apply from withdrawal. They don’t have option other then bank but there customer service is miserable
May 11, 2026
Unprompted review
Reply from eToro
Hello Amir,
We appreciate you sharing your feedback and are sorry to hear about the difficulties you have faced with your withdrawal.
To escalate your case and provide effective assistance, we require further details. We have sent a private message via Trustpilot requesting your ticket number or username; please get back to us at your earliest convenience.
Best regards,
Maria
I mean etoro isn't available in Canada…
I mean etoro isn't available in Canada I don't know why , that sucks but when i was back home I started of being skeptical, but etoro turned out better than I expected, the interface was simple to get used to , trades executed fine , and my withdrawal was literally on point wiff R esor us after verification, support wasn't always a strong hold that why you not getting my full star .
May 10, 2026
Unprompted review
Reply from eToro
Hello Judith,
We're delighted to learn that your experience with eToro surpassed your expectations, particularly with our user-friendly interface and timely withdrawals. Your insights about support are invaluable, and we truly appreciate you sharing them. Thank you for your feedback!
Warm regards,
Maria
Very difficult to use
Very difficult to use. Customer service is terrible.
May 10, 2026
Unprompted review
Reply from eToro
Hello Chris,
Thank you for taking the time to share your experience! We genuinely value your feedback regarding the app's usability and our customer service. Your insights are crucial for our improvement. We invite you to connect with our support team to discuss the specific challenges you faced. To schedule a call, please visit https://calendly.com/etoro-customer-service. If you're not satisfied with an agent's service, you can always ask to speak with a supervisor.
Best regards,
Maria
Reply from eToro
Hello there,
Thank you so much for your positive feedback regarding our team! It is our pleasure to serve you, and we look forward to providing you with a continuous 5-star experience.
All the best!
Maria
The manager has been very professional
The manager has been very professional, resolving my issue quickly and responding very politely.
May 8, 2026
Reply from eToro
Thank you for your kind words!
Used the platform for 2 years never again
Used the platform for 2 years. Website is nice although they use a strange version of trading view for charts. Moving money between US and GBP wallets was a p*** take. randomly had my account restricted all stocks wanted £1000 balance before opening and was no longer able to by CFD's. I spoke to Chat help after wasting time with their AI chat service. I eventually got through to a person who was as useless as the AI. Felt this isnt a good enough service. It swamps people with adverts and makes you think its amazing but badly run. The mobile app is dreadful and the website constantly goes down for repairs. Iv removed my portfolio now and looking for a new platform. wont be recommending etoro to anyone from now.
May 8, 2026
Unprompted review
Reply from eToro
Hello James,
We are truly sorry to learn that your experience over the past two years has led to such deep dissatisfaction. Your honest feedback concerning the performance of our website and mobile application is greatly valued, and we recognize that we fell short of providing the seamless experience you deserve. Such insights are vital to our ongoing development.
Rest assured, your comments regarding our support services have been forwarded to our internal teams for thorough review and necessary enhancements. It is our sincere hope that you find a platform that better aligns with your requirements.
Best regards,
Maria
Unprofessional some of the supervisor…
Unprofessional some of the supervisor -I am complaining about eToro Money UK Ltd. They failed to properly settle a fuel pump transaction, causing a negative balance and depriving me of funds for more than 7 days, including a Bank Holiday. Their customer service provided misleading advice to report my card as stolen. Their 'Final Response' and subsequent follow-up are factually inaccurate regarding the dates funds were returned and their attempts to contact me.
May 6, 2026
Unprompted review
Reply from eToro
Hello Manos,
We appreciate you providing requested details. Your case has been successfully escalated to our teams for additional support, and we have received confirmation that it has been updated.
Best regards,
Maria
----------------------------------------------------------------------
Hello Manos,
Thank you for sharing your experience regarding the fuel pump transaction and the resulting negative balance. Your feedback about the misleading advice and communication inaccuracies is important to us, and we appreciate you highlighting these concerns.
To assist you further, we kindly ask for additional details to verify your experience. We’ve reached out to you on Trustpilot for your username or a relevant ticket number and look forward to your response.
Best regards,
Maria
Poor Customer service - and blame customer culture
Poor Customer service - and culture of blaming customers for a system errors. A lot of issues with login, web functionality and trading execution. Even when you send a clear picture of the existing error - you receive respond : "We have found no indication of a system error or glitch affecting .... " . They not even look at your account settings - just send you a link to set walues which you had already set. I wish I could add some screenshoots to indicate to wider public what they tech team is not able to see. (I exchange dozen of pointles emails).
April 22, 2026
Unprompted review
Reply from eToro
Hello there,
As we have not received your username or ticket number, we are unable to move forward with a formal escalation or investigation of your case.
To receive further assistance, please provide these details to our Social Team via X or Facebook. Alternatively, you can schedule a call with Customer Service by following this link: https://calendly.com/etoro-customer-service. Please note that you can request to speak with a supervisor if you are not satisfied with the assistance provided by an agent.
Best regards,
Maria
-----------------------------------------------------------------------
Hello there,
We are sorry to hear about the difficulties you have encountered with our web platform, login process, and trading execution. It is disheartening to learn that you feel unheard despite providing clear evidence of these issues, and we recognize how frustrating this experience can be.
Your feedback is invaluable to us. To investigate this further and verify the details of your experience, we have sent you a private message on Trustpilot requesting your username or ticket number. We would appreciate your prompt response so we can provide better assistance.
Best regards,
Maria
I got hacked and money taken out of my…
I got hacked and money taken out of my account it's taken 5 days for someone to get back to me saying it's not there fault ( even while this was happing I was sending messages and screen shots in what happing) they did not care and quote"our fraud team don't work weekends)
Now a customer over 5 years has lost money and they don't care!!!
May 2, 2026
Unprompted review
Reply from eToro
Hello Pete,
To proceed with a further investigation and formal escalation of your case, we need you to provide your ticket number or username. Since we didn’t receive this information, please share these details with our Social Team on X or Facebook for further support.
You also have the option to arrange a consultation with Customer Service through this link: https://calendly.com/etoro-customer-service.
Best regards,
Maria
----------------------------------------------------------------------
Hello Pete,
We are truly sorry to hear about your recent experience regarding your account security and the difficulties you encountered in reaching our support team during such a stressful period.
While it is the user's responsibility to maintain account safety on virtual platforms by utilizing tools like 2-Step Verification and regular password updates, we deeply value your feedback as a long-term customer. Your concerns about not being heard are entirely valid, and we sincerely appreciate you sharing this with us.
In order for us to prioritize an escalation and conduct a thorough investigation, we require further information to verify your account. We have sent a request through Trustpilot for your username or a ticket number and look forward to your reply.
Best regards,
Maria
Outstanding Support and Innovation in Asset Trading
Account managers and their responsiveness and effectiveness are indeed a differentiating factor. Still in relation to eToro, I would also highlight the innovative spirit and the ease they bring to asset trading, with a view to extending the underlying opportunity to a greater number of people.
Congratulations, keep it up.
May 7, 2026
Reply from eToro
Hello José,
We are grateful for your thoughtful feedback and for recognizing our team's commitment to enhancing the trading journey. Your observations about our Account Managers and creative strategies are deeply appreciated and motivate us to maintain our high standards of support and market accessibility. Thank you for being a valued member of our community!
All the best!
Maria
Food, football and investments - what's not to like....
eToro event at MCH arena in Herning was a good experience.
Well planned and with short informative presentations :-)
Food and football was great!!
May 4, 2026
Reply from eToro
Flemming, glad you enjoyed the event!
Nothing but aggro and platform very…
Nothing but aggro and platform very difficult to use understand, got verified then the keep asking for more verification all the time . The selfie link does not work, the link askes for document NOT Selfies and when you press to take photo it just records the document forever.
a total mess is etoro
May 7, 2026
Unprompted review
Reply from eToro
Hello Mr. Brickell,
We are following up as we have not received the username or ticket number previously requested to assist with your case. To help us proceed with an escalation, please provide these details to our Social Team via X or Facebook, or arrange a consultation with Customer Service here: https://calendly.com/etoro-customer-service.
Best regards,
Maria
---------------------------------------------------------------------
Hello Mr. Brickell,
Thank you for sharing your perspective with us. We sincerely regret that you encountered difficulties with our verification procedures and the platform's usability. Feedback like yours is vital as we work to improve our user experience.
We would like to escalate your concerns, but we require further information to do so. Please check Trustpilot, where we have requested your ticket number or username. We look forward to hearing from you soon.
Best regards,
Maria
Great access to a lot of tools…
Great access to a lot of tools facilitating the trading experience
May 6, 2026
Unprompted review
Reply from eToro
Hello Alessandro,
We’re delighted to know that you’re enjoying the diverse tools we offer for your trading journey. Your enthusiasm means so much to us!
If you're interested in expanding your knowledge, check out our eToro Academy filled with free courses, videos, and guides that we believe you’ll find valuable ➡️ https://www.etoro.com/academy/.
All the best!
Maria
If you want to lose your money to scammers
If you want to lose your money, go ahead.
They are day light thugs who offer you so called assets to buy and just so when they feel like it, they force sell your assets at a huge loss. And again just so when they feel like it, they reintroduce the same assets for sale.
Any big moves in the market and they immediately halt trading.
They have no shame and their so called customer service is non existent. It takes months to even get a generic reply.
May 6, 2026
Unprompted review
Reply from eToro
Hello Abdulrahman,
We previously requested your ticket number or username to assist with the escalation of your case, but we have not received a reply. To allow us to move forward, please share these details with our Social Team via X or Facebook, as we cannot proceed without this information. If you have an upcoming call scheduled with Customer Service, please feel free to ignore this note.
Best regards,
Maria
------------------------------------------------------------------------
Hello Abdulrahman,
Thank you for sharing your feedback with us. It is evident that you have significant concerns regarding your experience with our platform.
As a regulated company, we prioritize fair practices and are eager to investigate your situation further. We’ve reached out via Trustpilot for your username or ticket number and hope to hear from you soon.
You can also schedule a call with our Customer Service here: https://calendly.com/etoro-customer-service. Your feedback is essential in helping us improve our services.
Best regards,
Maria
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