Don't expect or return or refund !!!!!
I bought a Dualit toaster from this company. It was the cheapest I had found online and the checkout and postage was fine but... on taking the toaster out to use it for the first time it failed to function. The entire unit was dead. No electrical connection at all. So I contacted them to explain. They said please take photos or video can we can we can see the problem. I have just told you the problem was my reply, no we must see the problem. So I video'd it and sent this directly to them to show the exact thing I had explained and to prove I was not lying. They came back and said we will have to find someone who can view this apple video and it may take time due to summer vacations. So I waited. A week. Nothing. I then contacted again and said I simply wish a refund as at the outset I had said I would swap this for a more expensive model but now all my patience was gone and I had lost faith in Dualit as well as this company. I then waited a couple of days before emailing again to be told you are now in the complaints department and some one will get back to you shortly about your complaint. I emailed that I did not need the complaints department just someone to refund me and arrange post for this return of a dead toaster. I waited. And waited another week went past and now this week I am told that they are getting in touch with the supplier. I told them I had already been in touch with Dualit who rightly said we can't help as these Etrias took your money and must refund. And still I wait. If you have a faulty good don't expect to receive a refund or replacement from these guys without a huge battle and maybe never who knows at this point. Awful customer service, practically impossible to get your money back on very faulty items.
