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Etymotic Research, Inc. is the world leader of In-The-Ear Technology and Hearing Instrumentation
Martin Lane 61, 60007, Elk Grove Village, United States
3.4
4 reviews
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The in ears are much too narrow and extremely hard so they don't seal and are very uncomfortable. You cannot send the goods back after trying them on and if you were to send them back you would have to pay the shipping costs yourself, which is hardly worth it for a product like this. The price is also far too high for the quality. I've had better experiences with Schallwerk, for example.
I ordered Etymotic er4xr iems from USA and this was a great experience! Everything worked out smoothly and the package arrived to Finland in great condition. This really was a 5-star deal. Thanks!
Outstanding customer service from Amanda S. and the Hearing Lab Technology team. I sent in a defective hearing protection device for replacement and, although the package they received had the cables, foam, and batteries, the actual earbuds were missing. I was sure I had shipped everything, even re-checking my workbench, so I emailed Amanda to ask if she could confirm whether the earbuds were in the box. She promptly investigated and let me know they were not there.
Instead of just telling me “sorry we are unable to help you,” Amanda went the extra mile. I asked if I could at least pay for replacement earbuds so the warranty could proceed, and she took the time to check with her management team. After a short wait, she emailed back with the best possible news: they would fully honor my warranty, even though the earbuds were missing.
This was exceptional, above-and-beyond customer service—clear communication, patience while I was trying to figure out what happened, and a final decision that put the customer first. Experiences like this give me full confidence in Hearing Lab Technology and their partners, and I will absolutely recommend them to others.
Ordered a pair of ER4XR earphones from the Etymotic Research website and was charged £307.41 After a few days received an update saying that my order is closed because the phones are out of stock. After a few more days was refunded £289.79.
So the sloppy and incompetent IT on the Etymotic website cost me £17.62. Just for nothing,
The ER4XR earphones are still available for order. If I try to write a review at the Etymotic's website it throws an error saying "merchant does not exist"
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