EURONICS Deutschland eG Reviews 

I bought a laptop and it was compare to other sellers but then Euronics cancelled my order, I already have read that they do this trick so that customer buy it again with higher price, look like they have found a new marketing strategy but we custommers are not fool. Order number 4382082

i bought an ssd card from them and they refunded me saying that a prblem in the system occurred. it seems they are phishing for customers with deal prices and than refunding so youll buy it double the price.
thats called ( like a scam to bring customers with discounted prices and than expecting higher prices)
4276075 my order number

I am interested in purchasing a TV through them, they also offer the mounting service, although there's no information on how to book it. I tried to call, with no answer just an option to leave a message, which I did, no call back. I've also sent 3 separate emails still to no answer. I tried to contact the Filiale Euronics XXL Mega Company (Villingen-Schwenningen)

I ordered a Bluetooth speaker but received it in a different color from what I ordered. The company confirmed that the mistake was on their side.

Unfortunately, the return process was extremely inconvenient. I was only provided with a printable return label, even though I do not have access to a printer. No paperless QR code or pickup option was offered. As someone without a car and who does not speak German fluently, carrying a heavy package back and forth between DHL locations and print shops was very stressful.

In order to resolve the issue at all, I finally had to pay for the return shipping myself (€10.50). Despite acknowledging their mistake, the company refused to reimburse these additional return cost.

The overall experience was time-consuming, stressful, and unfair to me. I hope the company improves its handling of incorrect deliveries and offers more customer-friendly return solutions in the future.

Ich habe einen Bluetooth-Lautsprecher in der Farbe Peacock Green bestellt, jedoch einen beigen Lautsprecher erhalten. Der Anbieter hat später eindeutig bestätigt, dass der Fehler auf seiner Seite lag.

Der Rücksendeprozess war jedoch sehr umständlich. Mir wurde lediglich ein Rücksendeetikett zum Ausdrucken zur Verfügung gestellt, obwohl ich keinen Zugang zu einem Drucker habe. Eine papierlose Rücksendung per QR-Code oder eine Abholung wurde nicht angeboten. Da ich kein Auto habe und kein fließendes Deutsch spreche, war der Transport des schweren Pakets zu DHL-Filialen und Copyshops sehr belastend.

Um die Rücksendung überhaupt abschließen zu können, musste ich die Rücksendekosten selbst übernehmen (10,50 €). Trotz bestätigter Falschlieferung wurden mir diese zusätzlichen Kosten nicht erstattet.

Der Kontakt war zwar höflich, aber der gesamte Ablauf war unnötig kompliziert, zeitaufwendig und unfair gegenüber dem Kunden. Ich hoffe, dass der Kundenservice in Zukunft kundenfreundlichere Lösungen bei Falschlieferungen anbietet.

I wanted to purchase a Sonos Sub mini, which was only available in a pickup and go store in Berlin. I called one of the store in Schoneberg, The guy on the phone was very friendly, gave me all the details and asked me to order online and pick it up from Pick and Go store.

After ordering, I did not receive pickup email from the store, so I called again. The same guy helped me with the order, called the pickup and go store to make my order ready!

At pickup and go store, it was 2 mins works. Everything went smoothy. All the people involved were very friendly and helpful!
100% recommended!

i buy Toshiba 32LV3E63DA, at first step, i was angry, but, after few hours, ok tv is not so heavy, tv got special only audio mode that was surprise, if you want to connect to hidden Ssid wifi, you are not at good place, this TV got Viida OS that is worst at all. but... after connection with my notebook i am ok. usb and hdd with movies is working good, small glitches are that after usb resume you got info.unsupported file, but after reset tv it works. So. next time buy Philips or Samsung ;)

Contrary to many negative reviews on Euronics I had a rather positive experience. I ordered a Samsung phone and later stumbled on the reviews and found a lot of negatives. I was worried at the start but the phone was delivered in 3 days, well packaged and as expected.

I ordered a camera from them on the the 29th January.
I sent multiple emails asking for time of delivery and tracking information. I received neither, only that they couldn't provide tracking information and that it was on the way. I kept sending emails asking for tracking information, but never received any. Now on the 13th of February they have shown me a screenshot of the tracking information, that the package is being returned to sender. This company is useless. Wouldn't recommend this experience to anyone. I now have to wait to see if i get a refund, I don't think I will be getting this anytime soon.

Very bad! Normally I would give zero stars. I ordered a hoover, and it was never delivered. I gave them a call and they told me that they sent me an email with information that they could not deliver the product.... however, that was also not true as I never received such an email. Will never order anything from them anymore. I got my money back tough...

I bought a coffe machine from their official page as new for 800euros but when it arrives the suprise was that the item was used - not new. The product was in a very bad shape. Already the box was presenting signs as it was already open in the past.Opening the box I found the machine without any protection with a lot of scratches and the water tank broken.

Neuer (3 Tage) Router von Asus hängt sich nach Stromausfall auf. Euronics HU (Nagykanizsa) verweigert Geld zurück oder Umtausch.
Euronics hat nach langem hin und her den Router an Asus zur Reparatur eingeschickt - ein Witz da dies Kosten dafür höher sind als der Warenwert!
Geschätzte Dauer der Rep ca. 5 - 30 Tage - HAHAHA?!
Warte seit einem Monat auf mein bezahltes und hoffentlich dann funktionierendes Gerät.
In der Zwischenzeit entweder kein Internet oder anderen Router kaufen - super!!!
Das ist der schlimmste Saftladen den ich jemals erlebt habe! Nie wieder - 100% unfreundlich, unwillig, unfähig und obendrein noch frech!
Den Fall an Asus berichtet - Antwort: tut uns leid - noch besser als Euronics - Gleich und Gleich gesinnt sich gern kann ich da nur sagen.
Asus gibt es für mich ebenfalls nicht mehr - inakzeptabel - Ar.......
Product Model: TUF-AX3000
Product S/N: N6IG59602629FXG

Mail an ASUS:
Hello,
I bought this Router at Euronice Nagykanizsa Hungary on the 28.09.2022.
After a power-out the Router did not connect to my Z-Net Internet anymore. Red light...
A service technician from Z-Net could not help me but charged me Ft20.230!
A service technician form another company (IT) got it running but after we turned on and off the power same problem again and I paid again FT 20.000!!!
Brought it to Euronics at the 11.10.2022 for exchange or money back - NO WAY they told me the device was sent to repair. It should take 5 to 30 days to fix it?!?! Are they out of their mind??? What to do in the meantime? No internet or what?
Today is the 6.11.2022 and I am still without my router!!! NO SMS form them no phone call nothing.
I never will buy a product from ASUS again and also never again Euronics - you guys don't know anything about customer service!!!
If the device is not in my hands soon I will give the case to a lawyer and also I will write in any blog I can find what crappy company Asus is.
Thank you and have fun with your clients.
Regards
Erwin Leitner

I had a great experience with Euronics XXL Fulda. My order arrived after 3 days as stated in the website, the customer service is really professional, I asked an information and they verified internally and called me back, the lady was very kind. The received article was perfect, very well packed. The other shops are selling the same article for 200 euro more.
I fully recommend Euronics XXL Fulda.

Screaming kid as an AD, says all about the quality of this company

Bad costumer service -
the product i ordered did not arrived on time. I asked for details and compensation and got no real answers accept the normal "we are very sorry but can do nothing" i canceled the order in the end and went to MediaMarkt.

Ordered a new rtx 3060 for a cheap price. I payed and they blocked me on WhatsApp no response and no money back

After I ordered a laptop, they let me know that it's out of stock and took it from the website. Yet they assured me to organize one from another store (location). When it arrives they would call me.
Well, they never called, and in addition, it's not possible to ever reach someone at the service phone. Doesn't matter what time and day - not once my calls were answered. Stay away!

I have bought laptop, it came on time, well packed, but laptop had mistake from start. First display, later Graphic card.

And now, Toshiba shift us to seller, to change it or refund it. But Euronics replied on my emails, only once, with answer to contact Toshiba, which said to contact Euronics, playing ping pong with me.

I'm about to contact Toshiba that Euronics is not helpful, this is not way to treat your customer.

i have bought a phone with insurance that costs 70 euros. later i had my screen broken. they made me travel by car 40km to the nearest eurnonics xxl shop. the customer care wasn't very friendly, but anyways i handed her the phone on 17-05-2016. Today i'm writing this review ( 30.06.2016), they didn't fix my phone yet also i have agreed to pay 35 euros as part of the costs one me. this is really bad system, if you calculate how much i paid from time and cost in this operation, i will get the result that is the insurance is a loss not a win. i will never ever buy something from this store again. also to mention, i have sent them many emails complaining about the case and i dont get reply.