Ever-Pretty Reviews 

Refunds...
They label everything as a sale item so you can't return it. This is very shoddy and this should in on the payment confirmation page so you can or can not change your mind. I will never ever use them again. Con men

I used the size guide to measure before ordering and items were far too big. Can’t return as they were in sale although this was not highlighted at time of purchase

I have not yet ordered as one particular dress I like the look of is on final sale. As the Company's policy on returning these items is a no go, I decided not to order. You have lost a sale. The dress may not suit or fit. Is this fair?

Excellent customer service. Dress was of good quality and was just like the picture as advertised. Fitted well

Very refreshing to have real customer service . I love the dresses and ability to try on and return if not suitable . My dress too minor alterations to fit my petite frame and very pleased.

Love the dress, and the customer service is solid, too! When I realized I had a coupon code and forgot to use it, they were more than happy to process a refund for the discount amount. Really appreciate it!

Shipping was fast!! Truly a beautiful dress at a great price! The quality is very nice. Well made. The size was spot on with the measurements guide! This is the first time I have purchased from this company and I am completely satisfied. I will be buying more from Ever Pretty! 😍

I ordered two dresses one of which was returned as it wasn’t the correct shade but still a gorgeous colour green!
I kept the other one ( Jade in colour) excellent quality but had changed my mind about the colour, I wasn’t able to return it as I’d unfortunately missed the return policy dead line. I do intend to order the same style dress in a different colour for my daughter’s wedding next year.

Absolutely disgraceful! I placed an order for a bridesmaid dress off of the website and paid for express delivery which was 3-5 working days. Received my order confirmation, however, when the dress had not been dispatched over 7 days later, I contacted customer services only to be informed that the dress that was advertised as available on their website and that I had paid for, was out of stock. All they could do for me was send me my refund in 3-5 working days. No manager available to discuss any other options available. Only told to email customer services. Thank you John.

I ordered a dress and it was too big, so ordered the next size down. Ever-Pretty was so helpful in allowing me to return the larger size.

ordered the£50 for 5 dresses and what a con. I'm a size 16,big boobs and middle aged. I was sent a strapless dress, one shoulder dress and dresses more suitable for a younger person. I can not return as that was part of the deal. I can't even fit my boobs in and thought I'd be sent more appropriate dresses. I was not sent one dress from the pictures advertising what you could get.

EDIT: Following on from your reply,I can't see how to respond. I have reached out to you by emails(plural) and not had a reply.

EDIT 2: Thank you for contacting me and helping with a solution. My faith is restored. I've updated my score to reflect this.

I ordered 2 dressed for a wedding. One arrived very quickly which fit nicely. The other dress was still processing when I decided not to attend the wedding. I contacted them to cancel the order, and they were very nice about cancelling the order and processing the refund in a timely manner. I will order from them again. I decided to keep the one dress for future weddings.

Ordered 5 dresses lucky bag .
Ordered size 14 . Not one of them fits . All are tiny .
My mum is a size 12 , she tried them all on and none fitted her either . I think they are 8-10s although all have size 14 on them . Can’t send the lucky bag dresses back so I have wasted 60 quid and got 5 dresses to try and sell ( 50 for dresses and 10 postage ) . Very disappointed.

Literally not a pretty thing on their website

Quick and easy to order
Ordered a dress colour champagne but unfortunately it’s more a gold colour

Bought a lovely dress for £59.99, paid £7.99 in shipping and a couple of quid for delivery insurance. Dress came and was defective. Issue with the zip, wouldn’t zip and was sharp to touch at the bottom.

Merchant agreed return but then only refunded me £53, as they’ve taken a £6.99 return postage fee on a DEFECTIVE dress.

Lovely dresses but shoddy practices from an online / remote seller. Will not use again.

Ordered a MOB dress that wasn't quite me, completed the return and had refund within a week.

Beautiful dresses, shipped quickly and exchanges came quickly as well. I was a bit confused on my returns, but I haven't done a lot of them. Customer service chat on the site got me squared away and they were very helpful. Easy to order, customer service was really good.

Fabulous customer support, I’ve recently had to live chat with 2 agents Eloise and Mark. Eloise provided me with excellent support and when I was still struggling and reconnected back with live chat Mark helped me complete my task. Great way to attract customers come back.

The dresses do look pretty in the online photos, but the quality of material when received, is very disappointing.
The company will then make it very difficult to return dresses.
My return request was approved, I was able to print the return label and sent my unwanted dresses back. However, instead of the expected refund, I received the same dresses back 2 weeks later!
Based on this experience I would not recommend Ever Pretty to anyone!