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21
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TrustScore 1.5 out of 5

1.6

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Rated 1 out of 5 stars

The worst customer service i have ever received, been waiting 6 months for a collection. SIX MONTHS. Rats everywhere and smell, happy to take your money not so happy to do the job you paid them to do... See more

Rated 1 out of 5 stars

Their service started well BUT lacked after couple of months. There had been several mis-collections in the past six months. I reported miss-collections on 29th of January and gave termination notice... See more

Rated 1 out of 5 stars

Absolutely terrible service. The collection is almost never carried out on time, and despite calling repeatedly to report the problems, nothing was properly resolved. What made the situation... See more

Rated 1 out of 5 stars

The worst company ever.Every week we calling them to remind them for collection and every week after these calls they coming the next week.I have proofs and photos from my account ,55 missed collecti... See more


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1.6

Bad

TrustScore 1.5 out of 5

21 reviews

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1.6

All reviews

(21)

21 reviews in the last 12 months

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Rated 1 out of 5 stars

Absolutely terrible service

Absolutely terrible service. The collection is almost never carried out on time, and despite calling repeatedly to report the problems, nothing was properly resolved.

What made the situation even worse was the contract renewal. My contract still had one month remaining, yet it was automatically renewed because I had not given three months’ notice. I was then told I could not cancel the contract without paying an additional £390.

I was also charged every month for a service that was not even being provided properly. I contacted them several times by phone, but the customer service was extremely unhelpful. I was repeatedly told that someone would get back to me, but no one ever did.

The whole experience has been extremely frustrating. It feels like the priority is taking customers’ money rather than providing a reliable waste collection service or resolving complaints.

I would not recommend this company. Think very carefully before signing a contract with them.

September 17, 2026
Unprompted review
Rated 1 out of 5 stars

One of the worst companies to work…

One of the worst companies to work with. Never collect the bins on time and very rude customer service. They leave the bins uncollected for weeks together and when you ask then say we need to change the suppliers and leave for another couple of weeks unattended.
One of the worst and useless services. Never work with these guys.

July 1, 2026
Unprompted review
Rated 1 out of 5 stars

We do not recommend

We do not recommend!
Every time the bin is collected they can't be bothered to return it where they've got it from and leave it across a footpath, despite the amount of complaints we've had and passed onto them.
They arrive to empty the bins at different times on each collection and was told on one occasion a car was blocking the bin being emptied so they left it. We had to contact several times to arrange another collection and was told it would be a full site clearance of any extra rubbish we had due to the delay. We contacted them again when the collection didn't happen to be told the driver couldn't find the site so they left it! Despite collecting our bin from the same place for the last 6 months?! Finally after another week, our bin was emptied and we were charged a fee for excess weight! Two days later our regular collection happened and they noted it was virtually empty. Contacted regarding the fee and was told it was over weight so that was the rules... absolutely ridiculous. Will not be renewing nor recommending!

May 29, 2026
Unprompted review
Rated 1 out of 5 stars

I start the contract on march but they…

I start the contract on march but they didn't give the bin until may last week.They charged 350 pounds without delivering bin.one of the worst service ever that I seen.please no one accept their offers.

March 20, 2026
Unprompted review
Rated 1 out of 5 stars

The worst company ever.Every week we…

The worst company ever.Every week we calling them to remind them for collection and every week after these calls they coming the next week.I have proofs and photos from my account ,55 missed collections...The problem is ,that If i want to stop our contract with this inconsistent company because they are not doing correct them job, i need to pay early termination penalty!!!What a trap!!!
The date of experience is nearly every week...

April 27, 2026
Unprompted review
Rated 1 out of 5 stars

Actually they don’t provide any service…

Actually they don’t provide any service their main business is just a call center but with some changes. They just scam people provide only waste of time and headache in return.
If any body know how to sue them I’m one of their victim I’m ready to cooperate .

March 19, 2026
Unprompted review
Rated 1 out of 5 stars

Just because i cannot put 0 i put 1…

Just because i cannot put 0 i put 1 star, full unprofessional i pay for a service thats never happening and every time you call them they say there is a schedule collection for the next day, that again is not happening. AVOID THEM IN ANY COST UNLESS you want to be on the phone every day to report miss collections

March 2, 2026
Unprompted review
Rated 1 out of 5 stars

Painful Experience

Their service started well BUT lacked after couple of months. There had been several mis-collections in the past six months. I reported miss-collections on 29th of January and gave termination notice too. I went abroad for 23 days and returned today. There had been continuous miss-collections while I was away. When I called the office today to make enquiries about the termination and missed collections, they said notice has not been given and miss collection haven’t reported. What a shame! They are going to check voice records and get back to me. I hope this will happen. I have pile of bin bags waiting for collection.

February 26, 2026
Unprompted review
Rated 1 out of 5 stars

1 star

1 star – because zero isn’t an option.

Missed collections. Again and again.
No proper communication. Just excuses.

We pay for a scheduled commercial waste service. They don’t follow their own schedule. Simple as that.

When we tried to end the contract because of their repeated failure, we were told we would be charged £600. Paying penalties for a service that isn’t delivered? That says enough.

If your business depends on reliable waste collection — think twice.

February 1, 2026
Unprompted review
Rated 1 out of 5 stars

Awful service

Awful service, missed many collection last 5 months and not letting me to cancel they asking to pay silly money scam, they breach the contract to not collecting over bins

February 18, 2026
Unprompted review
Rated 1 out of 5 stars

Terrible company

Terrible company. Collection failures constantly don’t give refunds for missed collections and are now saying I can’t cancel the contract although they have broken
Terms and conditions by failing to collect waste. They can talk the talk but can deliver service

February 11, 2026
Unprompted review
Rated 1 out of 5 stars

I wish could I can give them minus…

I wish could I can give them minus rating. Plz avoid these scammers. They will overcharge you, will not refund your money & you have to pay them even when you give them notice of leaving within the time frame. Plz plz plz avoid them and report them as much as you can.

February 10, 2025
Unprompted review
Rated 1 out of 5 stars

Disgrace

Probably the worst company I’ve ever dealt with personally or professionally. SCAMMERS AND CROOKS. Autorenwals hidden and exit fees disproportionate. NOTHING BUT HELL OVER THE YEARS. DONT USEEEEEEEEE

January 14, 2026
Unprompted review
Rated 1 out of 5 stars

This company is a trap!

This company is a trap!
Please avoid !!!!
Their staff are trained to manipulate and are very rude!!!
They automatically renewed my contract and are demanding payment for the full year. While I understand notice periods and reasonable cancellation fees, enforcing a full auto-renewed contract is unfair and unacceptable.
Service has been poor, with multiple missed collections throughout the summer, yet the charges are excessive (£112 for a 600-litre bin with a 40kg limit).
Overall, unreliable service and unreasonable contract practices. I would not recommend this company
Hopefully very soon you will be in legal hands !!!

October 30, 2025
Unprompted review

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