Payment for unwanted photos
I am paying today, two identical school catalogues for my two kids Miguel Moraes, and Pedro Moraes that I never even ordered. In the formularies my I explicitely wrote that I do not want any photos nor school catalhogues but either way they sent me the two schoolcatalogues by letters in december with the return deadline to christmass, I was traveling and could not see the mailbox, but when I came back from my vacation it was too late to return the catalogues. I got a reminder saying that I have to pay for something that I didn't even order. Since I was traveling when I saw the reminder it was really close to the deadline of the payment. I am very disappointed and unsafe to let my kids being photographed by this company, since I can't manage the photos that I want since you guys send even unwanted products. I do not want to get any products home for the next times my sons take photos. I paid becase did not want to pay more fees, but I expect to get my money back...
Reply from Express-Bild
Hi! I am sorry that you don't appreciate our free photo service with no purchase requirement. I am also sad that you did not contact us earlier so we could help you so you did not get stressed and upset. We of course do not send things without an order/agreement from the customer. Without an order, we don't even have your delivery address. I understand that it can be difficult to return the photo products of your children that you don't want to keep. Especially if you are not at home. If you had contacted us, we would have of course extended the return period. Please contact us if you want help or have more opinions. https://expressbild.se/kundtjanst/ The value of a photo and school catalog increases over time, so even if the school catalog doesn't feel relevant now, I can promise that it will be of joy to your children in the future. Yours sincerely, the Customer Representative at Expressbild kundombud@expressbild.se