Expressone Reviews 

Did not even call me for my package. I had to contact the company that shipped my product to find out it was delivered.

Extremely disappointed! Instead of delivering my order to my home address they left the package in a pick up point in another neighborhood! It should have been delivery to my home address!!! Of course noone is answering the customer support line, noone answered my complaint either. I will never order again from a web site that is using their services! Never! If you are a business considering this scammers for a partner, then stay away as you will be loosing customers, because of this company and all complications related to their "services"!

A few days for a costly item to reach Bulgaria from China and then 24 days and counting at their warehouse. The parcel is not marked as lost and I cannot claim my money back from the seller. ExpressOne is just sitting on the parcel and doing nothing.
Update: 40 days later they called me to tell me that they could not locate the package, they have no idea where it is.

you order at the address delivered to the office

No clue how these guys exist. They seem to only deliver to a specified address? I checked their "offices" and locations that popped up on Google Maps had no office in sight. I live in Plovdiv.

Also the firm took around 3 working days to deliver a package. I ordered on Wednesday, I expected the package to arrive on Friday, but nope. I'm not counting the holidays we recently had in Bulgaria. That would be stupid. But 3 days to deliver a small package is pretty wild to me.

Not sure how these guys exist.

This delivery company is a joke. The package arrives faster from China to destination country than from destination country to my address. Absolute disgust. They always mark the packages as failed to deliver due to wrong address, yet they never attempt a delivery. At the end with gods help your package will end up in the most interesting places like, underwear stores, pet shops, pawn shops. Utterly useless.

I genuinely despise this courier company. Express One is, without exaggeration, the most consistently incompetent and unreliable service I have ever had the displeasure of dealing with. I can barely put into words just how much I hate this company.

For almost every single package I have ever had “delivered” by them, the first two supposed delivery attempts involve absolutely nothing. They don't call the intercom, they don't knock, they don't contact me—nothing. The package simply gets marked as “attempted delivery” anyway. Usually, they only bother making an actual attempt on the third day, and even that isn't guaranteed. On some occasions, I have eventually had to collect the package from a parcel locker or post office several days later because they couldn't even manage that.

My most recent experience somehow managed to be even worse. The driver actually called through the intercom and entered the building. I then physically watched her from the top floor as she refused to walk up the stairs to deliver the package and left the building. She didn't even attempt to come upstairs. She then proceeded to ignore my calls for the rest of the day.

Because of this completely pathetic excuse for a delivery service, I had to travel 3 kilometres to a post office and collect my package myself almost a week later.

At this point, seeing “Express One” as the courier for a package genuinely ruins my day. I have absolutely no confidence that my package will actually be delivered, regardless of how many times their tracking system claims an “attempt” was made.

If you have the option, avoid this company at all costs. Reroute your package to a nearby locker, choose a different courier, or do literally anything you can to avoid having Express One handle it. I would rather pay extra for another courier than deal with these absolute drooling morons again.

Absolutely atrocious company.

Ordered something to my apartment on the 9th floor, building has two elevators, no big deal. Nowhere during checkout did it say ExpressOne won't deliver to the door. Courier calls me, asks weird vague questions about my address, then tells me they "don't go up to apartments". I said I couldn't come down right then and he claims there's nowhere to park which is a total lie, it was the middle of August, street was basically empty. He just hangs up and marks it as failed delivery.

Called support, they said usually they just send it back to the sender, but the rep would "look into it" and call me back. Never did. Parcel was already returned the next morning before she even called.

Retailer sent it again. Second time they didn't even bother calling or ringing the buzzer. He just marked it received, then in warehouse, then returned to sender, all within like 4 hours. No contact at all.

If you have mobility issues or honestly just don't feel like explaining your life to a courier over the phone, good luck because apparently that's what it takes to get your package here. Avoid if you can choose a different courier.

Try to avoid them, if you can! They left me hanging all day long waiting for a package, without even calling to warn that they would not manage to deliver it. The tracking is not reliable. Nor any customer support. The bad experience was not once, but almost every time.

I don't recommend them to anyone.Package from AliExpress sitting at delivery center for 5 days. 📦
Tracking system showing false information that they are still expecting the package.📦 🙄
Phone calls completely ignored multiple times .📞
Zero communication or updates. 🔇
And apparently a known pattern of false delivery attempts. 😤

Extremely unreliable company with terrible service. I've been waiting for my package for more than two weeks, the status hasn't changed and when I try to call no one answers. The same thing happened to my friend last week. When her package finally arrived it was delivered to a random office instead of her address like she requested. This company is so unprofessional and unreliable, it's not only hurting customers but also businesses that people try to order products from.

I will give them negative 100, if possible. The worst courrier service in Sofia. Please never use this company. They are unable to deliver to home address even a small Amazon order.

Evropat:
This driver did it again. Due to my deafness, I cannot talk over the phone. Again, he did not deliver my kettle yesterday and today.

Tracking Number:9107306608.

He puts Absence or not answering the phone. GGGGRRRRRRRRR
I have waited now for five days for him to deliver the KETTLE. Why does he not drive to my house instead of ignoring me? I waited all day for the driver on Wednesday and Thursday for the delivery. I am so mad, mad, mad, I cannot express my anger enough.

And here I am, another person who has encountered them due to circumstances beyond my control, extremely disappointed and dissatisfied. Very angry at their attitude!
With a shipment delayed/undelivered by them for over a dozen days....

The most sloppy and clumsy parody of a courier company.
They crush people's deadlines, time and patience with ease.

No approach, respect, communication, basic understanding.

Their technology from 2005. Their attitude from 1989...

I would give them ZERO stars, but it's not in the options.
Which maybe it's time for TRUSTPILOT to change!

Looking for some legal advice on 4/4/2026 i was asked to sign for a package which i did upon receipt of the package which was empty i pointed this out to the counter assistant who advised me to notify sender which i did. on 6/4/2026 pm i returned to ExpressOne to ask the same assistant for a witness statement of empty package this was refused i was informed only the word protocol. Can i sue ExpressOne for loss as they are holding delivery information they are aiding a crime.

I always have a problem, and when I call, no one answers. When I send an email, no one replies.

I had a very disappointing experience with Express One. Their service is extremely unprofessional, and the staff I interacted with were rude and unhelpful. My delivery did not arrive on time, and there was no clear communication or accountability from their side. It felt like they simply did not care about their customers or the importance of timely deliveries. I would not recommend this company to anyone who values reliability and basic courtesy.

If I could give zero stars I would. One parcel meant for home delivery I had to collect from their warehouse a month after they received it and the other parcel sat in their Sofia warehouse for 4 months now and they allegedly lost it. A large parcel full of kids christmas gifts. AVOID at all costs.

Express One Bulgaria is a complete JOKE of a delivery company. The only good thing is recently my AliExpress orders started coming a bit faster then before , BUT they LIE that they make delivery attempts and they transfer the packages to PUPs (pick up points) with a completely different company they seem to made a contract. Me personally I sometimes prefer the PUPs pickup , but only sometimes. I work 2min away from home and 95% of time I can go out of work to pick up my package IF THEY EVER actually make an attempt for actual delivery instead of 100% PUPs (pick up points) . I want to have the choice of PUPs pick up or delivery to the address LIKE IT IS SUPPOSED. Im mostly pissed that they LIE in the delivery status it says "Unsuccessful delivery" trying to lie that they made an attempt to deliver it that NEVER actually happens.

Worst courier company. Nobody is answer the phone. I can't get my package anyway