Express Solicitors Reviews 

9,875
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 2,066 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally friendly staff for being incredibly helpful, patient, and thorough throughout the entire complicated legal claims process. People consistently note that expert advisors communicate clearly and provide reassuring guidance, ensuring that clients feel fully supported from the very first introductory phone call. However, some customers also noted persistent issues regarding poor communication, unreturned messages, and significant difficulties in receiving timely updates from their assigned representatives. A small group of reviewers experienced frustrating delays, noting that cases were occasionally mishandled or unexpectedly dropped after initial discussions without proper resolution.

What people talk about most

Staff

Clients share satisfaction regarding the staff, frequently highlighting their polite, helpful, and... See more

Customer service

People report positive experiences with customer service, noting that staff members are very helpful,... See more

Service

Customers expressed great satisfaction with the service, highlighting fast response times and professional... See more

Claim

Reviewers mention positive feedback about claim, noting that representatives are helpful, thoroughly explain... See more

Response time

Consumers find response time to be positive, highlighting that the support team provides very quick responses... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Waooooo I could not believed my eyes when i got my compensation alert all of you were wonderful souls The way you attends to your clients is top notch i really appreciate all the team members.... See more

Company replied

Rated 5 out of 5 stars

From the initial call to see if my claim would be viable, the call taker understood my enquiry and showed empathy throughout my conversation. She further explained how the claim would be reviewed befo... See more

Company replied

Rated 5 out of 5 stars

I’ve had an ongoing claim with express solicitors for over 18 months, communication has been excellent throughout, I have mostly dealt with Zoe who has been very professional throughout and so underst... See more

Company replied

Rated 5 out of 5 stars

Ben was a delight to deal with and explained the whole process in a professional and delightful manner. The documents were sent through swiftly by email and it’s good to know that I have nothing furt... See more

Company replied


Company details

  1. Personal Injury Attorney
  2. Law Firm

Written by the company

Express Solicitors is an award winning Top 100 UK law firm that specialise in personal injury claims. The firm prides itself on pursuing a huge range of ‘no win, no fee’ personal injury claims – helping you to claim compensation for any accident you may have experienced. Express Solicitors cover every area of personal injury including; employer’s liability, road traffic accidents, serious injuries, clinical negligence, occupier’s and public liability, and industrial disease. Our accident claim solicitors are supported by a team of dedicated support specialists, cutting edge technology, and an on-going training programme that ensures they are fully up-to-date with any advances in personal injury law.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

10K reviews

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4.7

All reviews

(9,875)

2,065 reviews in the last 12 months

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Rated 5 out of 5 stars

This was my first time ever contacting…

This was my first time ever contacting a solicitor to act for me and from beginning to the end of my case Shauna Starr has been nothing but exceptional in explaining everything to me about what would happen and been so compassionate and trustworthy towards my case and myself.
I have felt that everything was completely in control and they were working for my best interests always.
Thankyou for all of your advice and help.
Express Solicitors are extremely impressive and I would definitely recommend.

September 24, 2026
Unprompted review

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