Arrived early, worked quickly but carefully and put covers on the floor en route. Some confusion in discussions prior to the installation about what was to be done.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
From quote to installation kept fully informed, no hard sell, listened to our requirements and advised on best product to fulfil our expectations. Professional, courteous team at every stage of purcha... See more
Company replied
Very professional team who did knew what they were doing. A couple of teething issues, but a plate of bacon butties soon put things to right. There seemed a considerable amount of work for just two... See more
Company replied
We always use EYG and have never had any problems with any job they have done for us from start to finish you are treated as a valued customer. Work just completed to remove existing metal patio doors... See more
Company replied
Company details
Written by the company
Established in 1971, EYG is one of the UK's biggest double glazing companies - offering windows, doors, bi-fold doors, orangeries & conservatories - all with no deposit needed and buy now, pay nothing for 12 months!
Contact info
Wiltshire Road, Dairycoates Industrial Estate , HU4 6QQ, Hull, United Kingdom
- 0800 181 888
- customercare@eyggroup.com
- www.eygwindows.co.uk
3.7
Average
882 reviews
Replied to 41% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
EYG were excellent from start.
EYG were excellent from start to finish, the whole installation process was very smooth. All work was done to a very high standard and tidied up after themselves.
May 26, 2026
Unprompted review
Reply from EYG Home Improvements
Thank you for your great feedback. We're delighted to hear you had such a positive experience from start to finish and that the installation process went smoothly.
It’s great to know the work was completed to a high standard and that everything was left clean and tidy afterwards. Thank you for choosing EYG.
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French Doors
Great, no fuss, all done in 2 and a half hours, wife loves them, result !
April 21, 2026
Unprompted review
Reply from EYG Home Improvements
Thank you for your great feedback. We're really pleased to hear everything went smoothly with your new French doors and that the installation was completed quickly with no fuss.
It’s even better to hear your wife loves them, hope you do as well! Thank you for choosing EYG.
Good efficient job
Arrived early, worked quickly but carefully and put covers on the floor en route.
Some confusion in discussions prior to the installation about what was to be done.
May 13, 2026
Unprompted review
Reply from EYG Home Improvements
Thank you for your review. We're pleased to hear the team arrived promptly, worked quickly and carefully, and took care to protect your home during the installation.
We’re sorry there was some confusion in the discussions before the work took place. We appreciate you raising this, as clear communication is important to us and your feedback helps us improve.
Thank you for choosing EYG.
Great products.
Great products.
Cannot fault the team from EYG.
Install team did a great job.
Kept updated on any issues, all very professional
Would recommend to friends.
April 29, 2026
Unprompted review
Reply from EYG Home Improvements
Thank you for your great feedback. We're really pleased to hear you're happy with the products and that the installation team did such a good job.
It’s great to know you were kept updated throughout and found the team professional. Thank you for your recommendation and for choosing EYG.
Hull team at EYG
There where a few minor hiccups regarding pricing. But this was dealt with in a quick and professional manner. From the builder who did the lintels the fitters and the plasterer where all friendly and have done an excellent job. The quality of the windows are exceptional. I would highly recommend the Hull team at EYG.
April 17, 2026
Unprompted review
Reply from EYG Home Improvements
Thank you for your great feedback. We're really pleased to hear that the pricing concerns were resolved quickly and professionally.
It’s great to know the whole team, from the builder and fitters to the plasterer, were friendly and delivered an excellent standard of work. We're also delighted to hear you're so happy with the quality of your new windows.
Thank you for your recommendation and for choosing EYG.
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Would never go anywhere else for our windows or doors
We always use EYG and have never had any problems with any job they have done for us from start to finish you are treated as a valued customer. Work just completed to remove existing metal patio doors from living room into conservatory to UPVC ones, no mess really friendly team nothing to repaint it was if a magic wand had been waved and new doors were in place. 100% recommend this company
April 21, 2026
Unprompted review
Reply from EYG Home Improvements
Thank you for your fantastic feedback and for your continued support. We're delighted to hear you've always had a positive experience with us and that you feel valued as a customer.
It’s great to know the recent installation of your new uPVC patio doors went smoothly, with no mess and a friendly team on site. We're really pleased to hear everything was left in perfect condition, just as you expected.
Thank you for your recommendation and for choosing EYG again.
Excellent team from initial sales…
Excellent team from initial sales meeting to final figment team’s diligence and cleanliness.
Excellent
April 22, 2026
Unprompted review
Reply from EYG Home Improvements
Thank you for your great feedback. We're delighted to hear you had an excellent experience from the initial sales meeting through to the installation.
It’s great to know the team’s diligence and cleanliness stood out throughout the process. Thank you for choosing EYG.
Very professional team who did knew what to do…
Very professional team who did knew what they were doing. A couple of teething issues, but a plate of bacon butties soon put things to right. There seemed a considerable amount of work for just two men, but on the second visit there were 4, which moved things on. There was an issue with a small window whose hinge didn't want to play ball. It didn't take the engineer long to correct it.
Overall, they were very knowledgeable, methodical and happy workers, cleaning up as they went. A job well done
April 2, 2026
Unprompted review
Reply from EYG Home Improvements
Thank you for your detailed feedback. We're really pleased to hear you were happy with the professionalism of the team and that the installation was carried out in a knowledgeable and methodical way.
We appreciate your patience with the initial teething issues and are glad these were resolved quickly, including the adjustment to the window hinge. It’s also great to know the team kept everything clean and tidy as they worked.
Thank you for your kind comments and for choosing EYG.
The windows and doors look amazing
The windows and doors look amazing. The guys that put them in worked methodically first upstairs and then downstairs the second day. There was no DIY to do after as they had left each window surround area as perfect as it was before the windows came out. Really pleased with the job done.
April 15, 2026
Unprompted review
Reply from EYG Home Improvements
Thank you for your fantastic feedback. We're delighted to hear you're so pleased with your new windows and doors and that the finished result looks amazing.
It’s great to know the team worked methodically and left everything in perfect condition, with no extra work needed afterwards. We’ll be sure to pass your kind comments on to the installers.
Thank you for choosing EYG.
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fitters where very good and have done a…
fitters where very good and have done a 1st class job
April 16, 2026
Unprompted review
Reply from EYG Home Improvements
Thank you for your great feedback. We're really pleased to hear the fitters did a first class job and that you were happy with the installation.
We’ll be sure to pass your kind comments on to the team. Thank you for choosing EYG.
We are very happy with our…
We are very happy with our conservatory. EYG kept me up to date at every aspect of the build. Ian rang me on a regular basis and informed us when the builders etc was going to come. We are highly delighted with the end product.Thank you Ian.
February 2, 2026
Unprompted review
Reply from EYG Home Improvements
Thank you for your lovely feedback. We're delighted to hear you're so happy with your new conservatory and the finished result.
It’s great to know you felt well informed throughout the build and that Ian kept you updated at every stage. We’ll be sure to pass your kind comments on to him and the team.
Thank you for choosing EYG.
From quote to installation kept fully…
From quote to installation kept fully informed, no hard sell, listened to our requirements and advised on best product to fulfil our expectations. Professional, courteous team at every stage of purchase, would definitely recommend.
January 9, 2026
Unprompted review
Reply from EYG Home Improvements
Thank you for your fantastic feedback. We're delighted to hear you felt well informed throughout the whole process, from quote through to installation.
It’s great to know you appreciated the no-pressure approach and that the team listened to your requirements and helped guide you to the right product. We're also really pleased to hear every stage felt professional and courteous.
Thank you for your recommendation and for choosing EYG.
Quick, good quality and tidy installation
Really fast, professional and tidy installation. Also competitively matched prices.
April 9, 2026
Unprompted review
Reply from EYG Home Improvements
Thank you for your great feedback. We're really pleased to hear you were happy with the installation and that the team delivered a fast, professional and tidy service.
It’s also great to know you felt the pricing was competitive. Thank you for choosing EYG.
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Utterly appalling service
Utterly appalling service. From the initial quote on 08.01.2026 to be told lead times would be 5 - 8 weeks. Advised a surveyor would be visiting the following week for me to chase up twice before the surveyor made the initial visit late January. After then chasing up both the Hull and Scarborough office for updates to be told the Surveyor would need to revisit.
He eventually revisited on 12.03.2026, provided plans and I agreed EYG to proceed. Having heard nothing further since then, I have spent nearly 2 weeks trying to obtain an installation date to be told today the job cant be done!!! I asked for details as to why to be told the MD said it cant be done??? But Why?? I was told I would receive a full written reason as to the reason why yesterday...but, no surprise, heard nothing!
Was the job too small, too big...or they dont have the qualified staff to do the job?
Would highly suggest the management team look at the customer service provided as it would appear, its severely lacking! Would not recommend this company at all.
Having then contacted the Finance team yesterday for the return of my deposit, and being told it was processed yesterday...the payment still has not been received.
Unbelievable!
April 9, 2026
Unprompted review
Reply from EYG Home Improvements
Thank you for your feedback. We're very sorry to hear about your experience and the frustration caused by the delays, lack of updates and the outcome of your enquiry.
This is not the level of service we aim to provide, particularly when it comes to communication and keeping customers informed throughout the process. We understand how disappointing this situation must be after the time you’ve spent trying to progress the job.
With regard to your refund, this has now been processed by our accounts team and has left our account. Depending on your bank, it may take a short time to appear in your account.
Brilliant service from start to finish
Brilliant service from start to finish. The initial home visit was friendly and professional, with no pressured sales pitch just and understanding of my requirements and the options available. The time scale was reasonable and on the day of the work the two fitters could not have done more to satisfy. The end product and service exceeded my expectations.
March 27, 2026
Unprompted review
Reply from EYG Home Improvements
Thank you for your fantastic feedback. We're delighted to hear you had such a positive experience from start to finish.
It’s great to know the initial visit was friendly and professional with no pressure, and that everything was clearly explained. We're also really pleased to hear the fitting team went above and beyond on the day and that the finished result exceeded your expectations.
Amazing company
Great customer service from the day I rang for the salesman to come to our house.
He was lovely not “pushy” just literally asked what we would like showed us the options went through everything we wanted it was so easy.
The order went through no problem and I was kept informed all the way through.
The guys came to fit, they were lovely nothing too much trouble, left the kitchen spotless
Just an amazing company and quality doors and windows I have had 5 windows and a door this year off EYG I would deffo recommend
March 27, 2026
Unprompted review
Reply from EYG Home Improvements
Thank you for your fantastic feedback. We're delighted to hear you had such a positive experience from your first call through to installation.
It’s great to know the sales visit felt relaxed and informative, and that everything went smoothly with your order and communication throughout. We're also really pleased to hear the fitting team were helpful, respectful of your home and left everything spotless.
Thank you for choosing us again for your windows and door, and for your recommendation, it really means a lot to us.
Don’t go there
I was cold called repeatedly and felt pushed into buying something, the workmen came to install our French doors and one in particular showed no respect for our home or anything in it he walked around like he owned the place also put dirty containers and tools onto our bed where I have an expensive velvet throw and didn’t bother to cover it first, they never cleaned up afterwards and left screws and bits of wood on the floor for my dogs to find and chew which could have resulted in an expensive trip to the vets, I saw a phone charging which could have been done at their own home before they came, the door frame and glass was dirty which I had to clean, and they didn’t install the doors properly either and one of which wouldn’t shut let alone lock, not only would I never use this company again I wouldn’t recommend them to my enemies let alone friends I felt very let down as I’ve never had any problems with other companies.
March 11, 2026
Unprompted review
Reply from EYG Home Improvements
Thank you for your feedback. We're very sorry to hear about your experience and the concerns you've raised regarding both the installation and the conduct of our team.
This is not the standard we expect from our installers, particularly in terms of respect for customers’ homes, cleanliness and the quality of workmanship. We also understand your concerns regarding safety, and we sincerely apologise for the situation you’ve described.
We would like the opportunity to investigate this fully and address the issues you’ve raised. Please contact our customer care team at customercare@eyggroup.com with your details so we can look into this as a priority and work towards a resolution.
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Fast, efficient and quality service.
Right from the initial inspection and measuring the whole service was quick and efficient. The two men who came to do the fitting were friendly, efficient and managed to do the job without any mess being created.
March 16, 2026
Unprompted review
Reply from EYG Home Improvements
Thank you for your kind feedback. We're really pleased to hear the whole process, from initial measuring through to installation, was quick and efficient for you.
It’s great to know the fitting team were friendly, worked efficiently and kept everything clean and tidy throughout. Thank you for choosing EYG.
This company ripped off my elderly…
This company ripped off my elderly parents who are in their 70s, leaky conservatory
Not fit for purpose
Had to get another company in to fix THEIR poor workmanship
Avoid
January 1, 2026
Unprompted review
Reply from EYG Home Improvements
Thank you for your feedback. We're very sorry to hear about your experience and the concerns you've raised regarding the conservatory.
We take issues like this very seriously, especially where workmanship and product performance are concerned, and this is not the standard we aim to deliver. We would like the opportunity to investigate what has happened and review the work carried out.
Please contact our customer care team at customercare@eyggroup.com with your details so we can look into this further and assist.
We’ve just had a new front door fitted…
We’ve just had a new front door fitted by EYG. They were fantastic, from the sales appointment all the way through to installation, I would highly recommend these guys.
September 17, 2025
Unprompted review
Reply from EYG Home Improvements
Thank you for your great feedback. We're delighted to hear you’re pleased with your new front door and that the whole process, from the initial sales appointment through to installation, went smoothly for you.
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