Ezidebit Reviews 

Ezidebit should have 0 start but sadly there isn't an option for that. We have a business with hundreds of missing payments, stuck payments, customers bank details getting overwritten to old ones and Ezidebit strategy is to avoid fixing it, blame the bank and advising us to fix it ourselves by contacting 100s of customers. Weeks of issues, no resolution. Support teams being very relaxed about it.

Thank you so much Jodi
We really appreciate your effort and time on helping us reduce the fees for our business

Terrible, do not use. I've been charged many late fees because of this company. I've even had money in my account and it has charged me a late fee. $9.90 for each failed transaction

Evil fraudulent scamming company that takes false late fees for payments that are already in bank account. Useless customer service with completely useless uninformed staff that don’t deliver on promises to refund money that should never have been taken out. Shameful service. Steer clear.

UPDATE: Still taking false late fees even when it has been cancelled by the merchant.

These guys are absolutely useless. They make you verify documents like your some international criminal just to make you wait weeks to then give you no explanation as to why your application isn’t proceeding.

Absolutely uselessssss

Great customer service from Abby McGregor. A wealth of knowledge and happy to answer any questions

My experience with Ezidebit has been frustrating, and I would caution other businesses to carefully consider their options before using this provider.

The fees associated with Ezidebit are, in my view, excessive. Both the business and the customer are charged, which places an unfair burden on all parties. For example, when a payment is dishonoured, the customer is charged $9.90, while the business is also charged $0.99—despite having no control over a client’s available funds.

A further concern is the handling of failed payments. On multiple occasions, clients have been charged dishonour fees even when their financial institution has indicated that no attempt was made to debit the funds. This raises serious concerns around transparency and process.

After two years with Ezidebit, I have been attempting to transition to another provider for the past six months, which has proven to be a difficult and prolonged process.

Overall, this has been a disappointing experience, and I would encourage other business owners to fully understand the fee structure and processes before committing.

Abby was very professional and helpful throughout the whole process

Easy to setup Abby from Ezidebit gave us all the information and explained the process. The whole process took no time and the system is very easy to use

Abby is really responsive and I was happy with her part of work.

Really great costumer service, super helpful and answered all my silly questions and super thorough with onboarding.
Thank you Abby

Abby was friendly and efficient

This was one of the easiest decisions and processes I have experienced in the 10 years I have been running my own business. I’m amazed how simple Ezidebit platform is to use.

While I have only just set this service up so cannot comment on the function at this stage, I can say that the support I have received in setting up ezidebit has been amazing. It has been tailored to my business' needs and has always been respectful, warm and efficient. Further to this, their pricing and structure look to be very reasonable. I will update this review once I have been using ezidebit's services for a little while.

Abby provided exceptional customer service, answering all of my queries and guiding me through our change over to Ezidebit. Looking forward to experiencing the benefits!

Abby was so helpful from the first conversation we had. Very informative and made things easy for a first time user. Highly recommend.

Abbey was very helpful and understood my requirements. Abbey assisted me in setting up the account in the right way.
Thank you Abbey.

When i joined ezidebit, the set up was quick and efficient. The team was extremely helpful. Their responses are also very fast and and proactive. Abby and the team are awesome.

Abby was fantastic to work with! She made the entire Ezidebit setup process incredibly smooth and easy to understand. From start to finish, she was professional, patient, and quick to respond to any questions I had. What really stood out was how clearly she explained each step, ensuring everything was set up correctly the first time. Her communication was warm and efficient, and she made what could’ve been a complicated process feel effortless.

Highly recommend Abby for anyone setting up Ezidebit - she’s knowledgeable, friendly, and genuinely cares about helping her clients.

Abbey made this process so easy to get started and to understand. She was amazing to deal with over the phone and took the time to run me through every aspect of the system so I understood what I was looking at. Can’t recommend enough. THANK YOU