The clothes have generally a good quality and the shipping is alright. From that point I would rate 5/5. However I read in advanced the return policy on their German website. For Germany, Netherlands... See more
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See what reviewers are saying
I bought FC in physical stores before and this was the first time I purchased directly on the website. The items are really well packed and delivery was super fast; so fast that made me wonder whether... See more
Vivid designs and colours, fitted to feminity and of good quality fabric and making. I love the lightness of wearing the soft clothing, friendly to your skin and sustainable to the environment. I love... See more
Quality stuff, shipped fast, beautiful color blouse. I bought a wide model and it fits well, but still it’s unfortunate that eu44 or xxl is there biggest size. Only because of my upper arms I often ha... See more
Company details
Written by the company
We are here to brighten up wardrobes! We are Fabienne Chapot, a fashion brand born and raised in Amsterdam. We favour prints designed in-house, rich colours, feminine tailoring and quirky details. We have a soft spot for good stories and a positive approach. This brand has been built by a woman following her heart and trusting her intuition – and daring to dream big. And doing so by building a team of like-minded strong people around her. This essence comes back in our designs and the women who wear them. The past is our infinite source of inspiration. Vintage movies, collector items and iconic women from the earlier days are always the starting point for our collections. We believe in inspiring all women to feel their best. Best about themselves and the way they look so they can be who they want to be and perform best in life. We dare women to dress a bit more boldly, through a strong use of colour, print and surprising details, but always easy to wear. Positivity and optimism are in the centre of our way of working. We value the power of joy. Our glass is more than half-full and we brighten things up by adding a sparkle.
Contact info
Herengracht 479, 1017 BS, Amsterdam, Netherlands
- +31 (0) 20 2457429
- info@fabiennechapot.com
- www.fabiennechapot.com
4.0
Great
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 90% of negative reviews
Typically replies within 2 weeks
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Good product quality and zero customer service
The clothes have generally a good quality and the shipping is alright. From that point I would rate 5/5. However I read in advanced the return policy on their German website. For Germany, Netherlands and Belgium there were no returning costs. In reality I had to pay for it and after speaking with F.Chapeau, they said there was a mistake on the website. A refund or any other financial compensation was not offered which I find unfair. Hidden costs that I did not know.
September 1, 2026
Unprompted review
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Zero service!
Zero service!
I’m trying at least to get the postal address to make the return from France…
It is not on their website and client service is not responding despite of several messages in WhatsApp and by mail!
Expensive staff without proper service. My order number FC469348-SF delivers by post to France and not able to return the return label on your site. Where I should send it?
August 15, 2026
Unprompted review
Reply from Fabienne Chapot
Dear Solomiya,
We’re very sorry to hear about your experience. We would like to look into this and make sure we understand what happened. Could you please provide us with more information? This will allow us to look into your case and get back to you with the correct information regarding your return.
Our sincere apologies for the inconvenience and the lack of communication. We hope to resolve this for you properly.
Never again
I regularly buy something from them, but last time will be the last time I ever did. Due to Google Autocorrect, I filled in a wrong address. Yes, this was completely MY fault, but immediately called FC after, and they could do nothing for me. I called DHL two times after, and then FC again. The telephonist was so rude and she did not want to help me to start a search for the package, after DHL recommended that. She was so rude and told me I had to go pick it up myself (the package was delivered 200km from my home!!!!). I bought from them for 316 EUR. All of it-- GONE. No idea who has my package. I have always been a fan of them, but after this incident that they refused to help me, I'm out. Thanks for nothing. NEVER AGAIN!
June 16, 2026
Unprompted review
Reply from Fabienne Chapot
Hi Astrid, we are very sorry to hear how disappointing this situation has been for you, especially as a returning customer.
While we understand that the incorrect delivery address was entered by mistake, we sincerely regret that you felt unsupported and that your experience with our customer service did not meet the level of service you should expect from us. We apologize if our communication came across as unhelpful or unfriendly.
We have reached out to you to request some additional information, as we would still like the opportunity to investigate what happened and work with you towards a suitable solution.
I needed to pay 5 euros for the return…
I needed to pay 5 euros for the return :(
Generally I like their clothes, but there is so much equlally good competitors so I will skip Fabienne Chapot next time. You dont charge for the return if you want to keep your customers loyal. Im out!
February 28, 2026
Unprompted review
Don’t order from UK
Please think twice about ordering from the UK. I did and it cost me £139 in duty. Needless to say, none of the three items fit properly and I need to return them. Nothing wrong with the quality tho just the fit. I am waiting for them to approve the return and to tell me how to return it. I obviously made a costly error here ordering from UK even tho I do find it interesting that some companies in the Netherlands manage to send packages all inclusive. I am hoping the refund process will be swift.
September 3, 2025
Unprompted review
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Great quality products and fast…
Great quality products and fast customer oriented service.
August 20, 2024
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Mixed feelings
I like how fast the items were sent.
However, one of the items was not like the image. I had to sew myself to repair this.
August 16, 2024
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Perfect service!
August 15, 2024
Vivid and standing out!
Vivid designs and colours, fitted to feminity and of good quality fabric and making. I love the lightness of wearing the soft clothing, friendly to your skin and sustainable to the environment. I love the wink FC gives to joy, daring to stand out and be happy. They add this wink in the little details of their collections. And they opened their Reloved store, and are B-corp. A big shout-out to FC!
July 22, 2024
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I ordered on tuesday and got my Package…
I ordered on tuesday and got my Package at wednesday!
Super!
August 14, 2024
It did not meet my expectation
The delivery was very fast but I didn't like the dress. The size is too big for me (34) and I find the dress very heavy.
August 6, 2024
Delight with the service.
July 22, 2024
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