First Advantage Reviews 913

if you have any issue, they have no support team or they have no willingness to help you. its all about you who can help you.

Slowest service and no way to track it from the candidate side. We have to be in limbo on what checks are pending and what is completed and do to-and-fro so many times with no clear answer. I have given my information for background verification 2-3 times for different employers. None of the bgv agencies too so long. The only answer they give on the customer care chat that it's going on and give a 2 week estimated time. Just be in the real world. Nowadays companies don't wait so much.

Incompetent moron company, they have no idea how to run background checks on veterans who have worked overseas. Never had such a poor experience being employed.

This company is the absolute worst. Background checks take weeks (sometimes a full month) and there is no support contact if you have questions after receiving the report. If you need help or have something urgent, it will take days for them to get back to you, and you have to spend an hour talking to an AI bot. Waste of time and money.

I had volunteer work listed on my resume. I gave the owner's information because he is technically my supervisor, and they asked for it again. They also asked me for a W-2 even though I never received payment for volunteer work lol. This company needs to have its web page fixed. They also transferred my chat to 3 different CS representatives before someone actually looked. I start in less than two weeks and they are overcomplicating a simple task. I would not use them to conduct background checks for my company. Thanks

Email verification failed and customer support was not helpful. Sent to a phone number that said phone customer service was not available after September and to use chat service, but chat service is not helpful either.

PATHETIC. Should get an award for incompetency

You said the background check is $19.00. Yet you are charging me $39.00.
When i tried to contact you, numerous times I was told there was a system error

Just eats curious

All of the 1 star reviews are accurate. I have experienced every single issue mentioned. Repeated requests for the same information, semi-coherent communications, requests for the wrong information, delays, you name it.

Genuinely one of the most inept companies I've encountered, oh and processing EU data in India has some interesting GDPR/DP implications.

I am extremely disappointed with the handling of my background check by First Advantage. I was repeatedly informed that May 22 would be the final date for an update and that I would receive a response today, but once again no response or report was provided.
This process has already taken more than three weeks, causing serious financial and emotional stress. Due to these unnecessary delays and lack of communication, I lost my job opportunity and remained without income during this period.
I understand that background checks may require verification time, however failing to provide accurate updates, timely communication, or the final report after giving a promised deadline is highly unprofessional and unacceptable.
I request immediate clarification regarding the status of my report and a copy of all information associated with my background check. Companies handling sensitive employment screenings should be held accountable for delays that negatively impact people’s careers and livelihoods.
I hope First Advantage improves its communication, transparency, and processing practices so future applicants do not experience the same situation.

This company is the absolute worst background service there is. I will be turning down any job in the future that uses them. This is the second time in 2 years my background keeps getting delayed not by a few days but by a week each time. Then I’m sure they will pull what they do with everyone else and “misplace” your files you were required to provide. Then ask you for new ones restarting the entire process over again. This is a proven fact not only by me but by 90% of the reviews on here or anywhere for this company. If you’re in the position to please boycott any companies using them for their hiring process once companies see they won’t get good employees using them that’s the only way we’ll see a change.

I don't know why Uber would offer DBS through this dodgy company. They're operating under multiple names and the entire team is useless, passing from one staff member to another, each pretending they have no clue how to assist but they'll "pass it on to the relevant team". It's a total joke, steer clear. Literally the worst DBS service. What's more alarming is that these clowns have access to our personal information and data. Shocking.

Absolutely rubbish service keep requesting documents even though I sent them very bad service why company’s use them I never know

Extremely inefficient, feels like a lot of the checks are automated and the minimal effort (calling or sending an email to requested contacts) is not done by first advantage.

And also, the support is one of the most clueless support organisations I've encountered. Sent around in circles to be "transferred to the correct team" just to be asked the same questions over and over. I would expect support to see chat history and be competent enough to not transfer to the wrong place since the actual team was not available.

Absolutely, positively the worst website I have ever used plus they suspend you if you don't use the shite for more than 6 months. It is a site for doing reference checks, how often is any normal human going to be changing jobs? Absolutely appalling service, shit product and a shambles of a database fronted by the clunkiest UI in the history of wack interfaces.

No one is responding by phone or chat. This service is atrocious. Edit: I was on the phone for 2 hours with multiple different departments and no one resolved the issue. I still can't log into their account and "a ticket" has been created.

You need real live human agents in the US to help people or get out of business. AI is the cause of frustration and losing customers. It doesn't save money. We are researching other background check companies other than Enterprise DISadvantage.

The representative I had today really listen to my problems and was very efficient on helping me fix my problem. I am very pleased with my service today 😊

Absolutely terrible company I don’t know why companies use this place for background check my husband was trying to get a QR code for Pepsi drug screening test an the ladies on the phone have very hard accents are completely rude laugh at my husband when he was merely get some help it took 2 hrs for people at the office at the drug lab get him some help absolutely ridiculous glad we won’t be dealing with them anymore