First Advantage Reviews 920

Unreasonably long wait times and very buggy website. Expect a lot of stress and low quality services all around.

I would like to be able to speak to someone on the telephone about mistakes and problems that we have.

Submitted my background check through First Advantage,(company employer uses). My Federal,former state,DMV checks came back within 24 hours..then nothing for my current state (which was the last piece) for 4 days. At the end of this 4th day with no movement or updates, I received an email stating they now needed a release for my current state. I did this immediately. After 2 more days of no movement/updates I reached out via chat to see if there were any issues for the hold up. Only answer I could get was it was being processed and a possible day it might be done. Mind you their site has a time line provided once you submit additional docs. The time now quoted to me was many days past what their site stated as a response message to my additional info. When I questioned why I was now being given a totally different time frame then what the message stated and why it took 4 days to ask for me to complete a release for my state, I was only given the possible time frame for processing again. No other answers and no exact completion date, just a possible date in the future that far exceeds all other time frames given prior. Then I got a message in the chat that the rep was having technical difficulties and the chat ended. My advice is if you are required to use this company..be prepared for a long wait, no updates, and any concerns/questions unanswered.

Terrible company that lies about background checks. They have been holding mine up for nearly three months now! I wouldn't trust this awful business!

The experience of completing the form was extremely poor. It repeatedly rejected valid information and frequently reset entire sections whenever a single field was changed, resulting in significant unnecessary rework and frustration.

In over 25 years of completing online forms and onboarding processes, this was one of the most frustrating experiences I have encountered. The process was so difficult and time-consuming that I genuinely considered abandoning it altogether. Given that providing employment and onboarding information should be a straightforward task, the level of difficulty was both surprising and disappointing.

I hope this feedback can be used to improve the process for future candidates, as it does not reflect the otherwise positive experience I have had throughout the recruitment process.

And it started the background check on May 11th it is now june 1st I have a completely clean background I don't even know why it's taking this long and I don't know if anybody else noticed but they're not even based in the US they're out of the United Kingdom why in the hell are they using doing background checks on us you wonder why it takes so damn long. Are you kidding me.

absolutely sucks can't login was able to one time and now it doesn't work

if you have any issue, they have no support team or they have no willingness to help you. its all about you who can help you.

Slowest service and no way to track it from the candidate side. We have to be in limbo on what checks are pending and what is completed and do to-and-fro so many times with no clear answer. I have given my information for background verification 2-3 times for different employers. None of the bgv agencies too so long. The only answer they give on the customer care chat that it's going on and give a 2 week estimated time. Just be in the real world. Nowadays companies don't wait so much.

Incompetent moron company, they have no idea how to run background checks on veterans who have worked overseas. Never had such a poor experience being employed.

This company is the absolute worst. Background checks take weeks (sometimes a full month) and there is no support contact if you have questions after receiving the report. If you need help or have something urgent, it will take days for them to get back to you, and you have to spend an hour talking to an AI bot. Waste of time and money.

I had volunteer work listed on my resume. I gave the owner's information because he is technically my supervisor, and they asked for it again. They also asked me for a W-2 even though I never received payment for volunteer work lol. This company needs to have its web page fixed. They also transferred my chat to 3 different CS representatives before someone actually looked. I start in less than two weeks and they are overcomplicating a simple task. I would not use them to conduct background checks for my company. Thanks

Email verification failed and customer support was not helpful. Sent to a phone number that said phone customer service was not available after September and to use chat service, but chat service is not helpful either.

PATHETIC. Should get an award for incompetency

You said the background check is $19.00. Yet you are charging me $39.00.
When i tried to contact you, numerous times I was told there was a system error

Just eats curious

All of the 1 star reviews are accurate. I have experienced every single issue mentioned. Repeated requests for the same information, semi-coherent communications, requests for the wrong information, delays, you name it.

Genuinely one of the most inept companies I've encountered, oh and processing EU data in India has some interesting GDPR/DP implications.

I am extremely disappointed with the handling of my background check by First Advantage. I was repeatedly informed that May 22 would be the final date for an update and that I would receive a response today, but once again no response or report was provided.
This process has already taken more than three weeks, causing serious financial and emotional stress. Due to these unnecessary delays and lack of communication, I lost my job opportunity and remained without income during this period.
I understand that background checks may require verification time, however failing to provide accurate updates, timely communication, or the final report after giving a promised deadline is highly unprofessional and unacceptable.
I request immediate clarification regarding the status of my report and a copy of all information associated with my background check. Companies handling sensitive employment screenings should be held accountable for delays that negatively impact people’s careers and livelihoods.
I hope First Advantage improves its communication, transparency, and processing practices so future applicants do not experience the same situation.

This company is the absolute worst background service there is. I will be turning down any job in the future that uses them. This is the second time in 2 years my background keeps getting delayed not by a few days but by a week each time. Then I’m sure they will pull what they do with everyone else and “misplace” your files you were required to provide. Then ask you for new ones restarting the entire process over again. This is a proven fact not only by me but by 90% of the reviews on here or anywhere for this company. If you’re in the position to please boycott any companies using them for their hiring process once companies see they won’t get good employees using them that’s the only way we’ll see a change.