Multiple elevator breakdowns, more on the last two months (20 days now?) than in 20 years living in this apartment block. Submission form on rubbish website doesnt work either: no surprise. Leaving a... See more
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We had good communication with teh technician and he responded quickly to our questions. he showed up at the time agreed and finalised what needed to be done
Company replied
I am providing feedback not for the company but for employee. I just wanted to take a moment to express my gratitude for the excellent service provided by Asier Romero. Mr. Romero's professionalism a... See more
Company replied
On Friday night, the elevator broke down. It was a nightmare; I thought I would be stuck until Monday! However, they came and fixed it just an hour after I made the inquiry.
Company replied
Company details
Written by the company
FAIN Ascensores es una empresa española especializada en el transporte vertical. Nos dedicamos al mantenimiento, instalación, reparación, rehabilitación y modernización de ascensores, escaleras mecánicas, rampas móviles, montacoches, montacamillas, salvaescaleras y otras plataformas elevadoras destinadas a facilitar la accesibilidad de los usuarios. Estamos presentes en el ámbito residencial, comercial, laboral y de ocio. Ofrecemos asesoramiento, evaluación del equipo y propuestas ajustada a las necesidades de los propietarios y usuarios, así como estudio de tráfico sobre proyecto.
FAIN Ascensores
Written by the company
- Entregados a ti por 10 razones
- FAIN es mucho más que una empresa de ascensores ¡somos una empresa de servicios! tu satisfacción es la prioridad, por eso, tenemos 10 compromisos de calidad cuyo cumplimiento tiene un seguimiento exhaustivo para garantizar que recibes el servicio excepcional que mereces.
- Especialista en mantenimiento multimarca
- Sea cual sea la marca de tu ascensor o su modelo ¡podemos cuidar de él! ¿Cómo? Gracias a nuestros 50 años de experiencia y a las más de 10.000 horas de formación que recibe nuestro equipo técnico cada año.
¿Atrapado en tu ascensor?
Te rescatamos en menos de 30 minutos
El revolucionario videowall en nuestro Call Center permite tener geolocalizados tanto los equipos en mantenimiento como los técnicos en servicio. Así, nuestros operadores establecen prioridades y agilizan los rescates garantizando el rescate en menos de media hora.
Contact info
Calle doctor esquerdo 57, 28007, Madrid, Spain
- 914093101
- http://www.fain.es
- fain.es/home.html
3.7
Average
10K reviews
Asks customers to review
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Multiple elevator breakdowns
Multiple elevator breakdowns, more on the last two months (20 days now?) than in 20 years living in this apartment block. Submission form on rubbish website doesnt work either: no surprise. Leaving a letter for residents on the floor outside apartment doors, ridiculously dangerous for security reasons.
May 30, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Siempre tan eficiente y para Indy
Siempre tan eficiente y para Indy. Amamos a Benjamin, es excelente.
March 11, 2026
Reply from FAIN Ascensores
Buenos días, Sr. Ivers-Read,
¡Muchísimas gracias por su valoración de 5 estrellas y por sus cariñosas palabras!
Nos alegra enormemente saber que nuestro servicio es siempre eficiente, pero especialmente nos llena de orgullo leer su mención a Benjamín. En FAIN, contamos con grandes profesionales, pero saber que para ustedes es "excelente" y que están tan satisfechos con su atención personal y técnica es nuestra mayor recompensa.
Trasladamos de inmediato este mensaje a Benjamín y a todo el equipo de su zona (Ref. 509038591). Estamos seguros de que le hará muchísima ilusión recibir este reconocimiento.
¡Un saludo muy especial también para Indy!
Reciba un cordial saludo,
Departamento de Atención al Cliente
914093101 / 902109625
Fain #EntregadosATi
Making an appointment, communicating about the time and date of it and any changes thereof
We had good communication with teh technician and he responded quickly to our questions. he showed up at the time agreed and finalised what needed to be done
December 19, 2025
Reply from FAIN Ascensores
Good morning, Anthony, thank you for your feedback regarding our technician's visit. We are very pleased to hear that the communication was clear and that the service was completed professionally and on time FAIN #EntregadosATi.
The service is good, but please solve the real problem!
It's positive that somebody came from Mitsubishi, to lock ad the problem, next year you must solve it!
December 3, 2025
Reply from FAIN Ascensores
Good morning, G.Bootsman
We acknowledge receipt of your review. We appreciate you rating the service as good and the work of the Mitsubishi technician for diagnosing the problem. However, we sincerely regret that the real problem will not be solved until next year.
We inform you that we have already sent a copy to the corresponding department for their management, to review the repair schedule and assess if it is possible to bring forward the requested intervention.
We also provide you with the email enabled by our company (defensor.cliente@fainascensores.com) in case you have any other procedure or issue to manage.
Reply from FAIN Ascensores
Buenos días
¡Muchas gracias por tu reseña!
Nos alegra que consideres nuestro servicio Excellent, dependable and technicens helpful. Trabajamos para mantener esa calidad.
FAIN #EntregadosATi
Excellent service as usual!
November 4, 2025
Reply from FAIN Ascensores
Buenos días,
¡Agradecemos sinceramente esta fantástica valoración!
Nos enorgullece que considere nuestro servicio como "Excelente como de costumbre". Mantener la calidad y consistencia es nuestra meta principal.
#FainEntregadosATi
Liftinc by Fain - Elevator is not working for more than 2 months
We had quite good experience with FAIN when they refurbished our elevator in Brussels. However, problems started when Liftinc by Fain took over the maintenance. I left the following comment to Liftinc, that I copy here. Unless FAIN handles the situation with Liftinc, they will have negative reviews coming. 5 - star to FAIN for refurbishment, 1 star to Liftinc for maintenance and handling the situation.
I see people complaining their elevator was not working for couple of days and Liftinc delayed the repair. Well, in our case malfunction of newly refurbished elevator (by FAIN) was reported on May 3rd. We are now mid July and the problem is not fixed yet. More than 2 months !!! they are not being able to fix what is the most simple mechanical system.
Should I say you should stay away from them?
Should I say they always have excuse for failed interventions?
Should I say they always wait weeks for a delivery of a piece?
Should I say they are holding the occupants of this block hostage, which is unacceptable, especially in a situation where elderly people, people with reduced mobility, as well as parents with young children and strollers, are directly affected.
Should I say I am sorry for FAIN for the acquisition?
Or should I hope they change the way they work?!
May 5, 2025
Unprompted review
Reply from FAIN Ascensores
Dear Tigran,
Thank you for sharing your detailed experience regarding the elevator maintenance by Liftinc by FAIN. We truly appreciate your positive feedback about the refurbishment carried out by FAIN in Brussels and regret the difficulties you are facing with the ongoing maintenance.
We understand how frustrating it is to have an elevator out of service for such an extended period, especially given the critical importance of reliable access for all residents, including elderly people and those with reduced mobility.
Please be assured that your concerns have been escalated to the appropriate department for urgent review and resolution. We are committed to improving the service and ensuring that these issues are addressed promptly.
If you would like, please feel free to contact our customer service team directly at defensor.cliente@fainascensores.com or by phone at +34 914 093 101 to discuss your situation further.
Thank you for your patience and understanding. We hope to restore your confidence in our services soon.
Kind regards,
Customer Service Department
FAIN
FAIN #EntregadosATi
Excellent service provided by Asier Romero
I am providing feedback not for the company but for employee. I just wanted to take a moment to express my gratitude for the excellent service provided by Asier Romero. Mr. Romero's professionalism and attentiveness to my case made a difference in my experience with the company. His prompt replies, kindness, and thorough follow-ups demonstrated his dedication and strong customer focus.
I truly appreciate Mr. Romero's efforts, and I will definitely be recommending him as an outstanding representative of the company.
January 31, 2025
Unprompted review
Reply from FAIN Ascensores
Thank you so much for your kind words and for taking the time to recognize Asier Romero’s work. We are delighted to hear that his professionalism, attentiveness, and dedication made a positive impact on your experience.
Incidencias repetidas
Se repiten las mismas incidencias semana tras semanas sin encontrar una solución definitiva.
November 22, 2024
Reply from FAIN Ascensores
Gracias por tu reseña, sentimos leerte así de descontento y sobretodo sentimos que no se esté solucionando correctamente esta incidencia.
Se está analizando el caso para tomar las medidas oportunas.
FAIN
#EntregadosATi
Great service.
They turned up quickly, were polite and found and fixed the problem very quickly.
October 26, 2024
Reply from FAIN Ascensores
Hola Mario, muchas gracias por tu valoración.
Ok está bien pero nos encantaría convertirlo en un "Perfecto", seguiremos trabajando duro cada día para poder garantizar tu plena satisfacción.
No dudes en hacernos llegar cualquier comentario o sugerencia escribiendo a fain@fainascensores.com ¡será un placer tenerlo en cuenta y poder mejorar para ti!
FAIN
#EntregadosATi
On Friday night
On Friday night, the elevator broke down. It was a nightmare; I thought I would be stuck until Monday! However, they came and fixed it just an hour after I made the inquiry.
March 7, 2024
Unprompted review
Reply from FAIN Ascensores
Hi Adnan, thank you very much for your comment.
We are very happy to hear that the fix was quick and that you didn't have to spend the weekend in the lift.
FAIN
No se ha contestado a un mail…
No se ha contestado a un mail importante sobre incidencia OCA en Comunidad de Propietarios.
January 26, 2024
Reply from FAIN Ascensores
Hola Daniel, sentimos mucho leer que no fue informado correctamente sobre lo relativo a esta incidencia.
Hemos vuelto a reclamar esta información y estaremos pendientes para garantizar que se da respuesta a su petición cuanto antes.
FAIN
#EntregadosATi
very good and efficient helpful person
January 25, 2024
Reply from FAIN Ascensores
Hi Nigel, thank you so much for you review.
We are happy to see you are this satisfied with our service.
FAIN
Tardan mucho en resolver incidencias
January 12, 2024
Reply from FAIN Ascensores
Sentimos mucho leer que estáis descontentos con los plazos de resolución.
Vamos a revisar vuestro caso para poder identificar oportunidades de mejora.
Trabajaremos duro para poder recuperar vuestra confianza.
FAIN
#EntregadosATi
Un trato impecable y son super majos
September 13, 2023
Reply from FAIN Ascensores
Muchas gracias por tu valoración.
Nos alegra mucho leerte así de satisfecho con el servicio y el trato recibidos.
FAIN
#EntregadosATi
Reply from FAIN Ascensores
Thank you very much for your review.
We are very happy to read that you are so satisfied with the service.
FAIN
#DeliveredToYou
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