The product I ordered - a merino wool pullover - is excellent, a perfect fit and great quality. I intend to order another in a different colour. I also had to contact Falke customer service becaus... See more
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Purchased falke stockings for years even though they are very expensive. Now noticed the tops of sun Shelina has changed I have now been getting an allergic reaction to them the silicone that hold the... See more
Company replied
Love the company, they do amazing cloth and underwear! My favorites are armless coat with Lavalan padding from outlet section, cotton bra, training sport t-shirt annd low support bra and cotton socks... See more
Company replied
Falke used to he a premium good quality brand, such a shame that some of the products have lost focus:) Bought bra/pants set - support on bra dismal, pants got a hole on lace panel after first wash,... See more
Company replied
Company details
- Clothing Store
- also in
- Children's Clothing Store
- Men's Clothing Store
- Shoe Store
- Underwear Store
- Women's Clothing Store
Written by the company
Entdecken Sie im FALKE-Online-Shop Qualitätsstrumpfhosen, Socken & Mode für die Familie. Jetzt die FALKE-Markenwelt entdecken & das Besondere genießen.
Contact info
Oststraße 5A, 57392, Schmallenberg, Germany
- www.falke.com
3.9
Great
655 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 76% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Happy returning customer
I am very happy with the cosy wool socks and cool kick sneaker socks I buy from Falke. They are soft, warm (the cosy wool socks), great quality and comfortable. These are the only socks I have worn for years.
October 25, 2026
Unprompted review
Reply from FALKE
Dear Anoniem,
Thank you very much for your wonderful 5-star review and for your loyalty over the years.
We are delighted to hear that both our Cosy Wool socks and Cool Kick sneaker socks have become such reliable favourites for you. Your feedback on the comfort, warmth and quality means a lot to us.
Kind regards
Your FALKE Customer Service
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I love the products but the delivery…
I love the products but the delivery was a true problem - the first time the package was sent back with statement that I could not be found at the address despite it being a Company address with a guard at the gate and a reception desk who both would accept all packages and then no one could be reached to request the return but my order was de facto cancelled. It worked the second time but again there is no way to speak to a customer agent or add delivery instructions.
September 28, 2026
Unprompted review
Reply from FALKE
Dear Anabel Fall,
Thank you for your feedback. We are very pleased to hear that you love our products, but we are sorry that the delivery caused so much frustration.
Unfortunately, once a parcel has been handed over to our shipping partner, we have no direct influence on the final delivery. Nevertheless, we fully understand how frustrating it is when a delivery fails despite the address being correct and staffed throughout the day.
We would also like to clarify that our Customer Service team can be reached at online@falke.com or via the contact form on www.falke.com. We generally respond to enquiries within 48 hours.
We are glad that the second delivery was successful and appreciate your feedback regarding the delivery process.
Kind regards
Your FALKE Customer Service
Great product - great service
The product I ordered - a merino wool pullover - is excellent, a perfect fit and great quality. I intend to order another in a different colour.
I also had to contact Falke customer service because of an error on my part relating to the postcode in my address book. The response was wonderful - a very prompt reply, courteous and helpful - a very positive experience.
October 2, 2026
Unprompted review
Reply from FALKE
Dear Mike Fiddes,
Thank you very much for your 5-star review. We are delighted to hear that you are so pleased with the fit and quality of your merino wool pullover.
It is also great to know that our Customer Service team was able to assist you quickly and helpfully with the address issue.
We hope you enjoy your pullover and look forward to welcoming you back for another colour.
Kind regards
Your FALKE Customer Service
Plenty of choice and reliably good quality
There's always plenty of choice and the products are made well. The socks are reliable, so I have used them for years, and both the Wool-Tech Light and Daily Comfort ranges are suitably soft against the skin.
October 9, 2026
Unprompted review
Reply from FALKE
Dear Fred Stoddard,
Thank you very much for your 5-star review and for your loyalty over the years.
We are delighted to hear that you appreciate the quality, choice and comfort of our products, especially the Wool-Tech Light and Daily Comfort ranges.
Kind regards
Your FALKE Customer Service
Excellent quality and customer service
On the top of the quality of the products the customer service is excellent. I had an issue with the payment and they sorted out fast and provided an very satisfactory solution.
September 29, 2026
Unprompted review
Reply from FALKE
Dear Javier Moreno,
Thank you very much for your 5-star review. We are delighted to hear that you are happy not only with the quality of our products, but also with the support you received from our Customer Service team.
It is especially nice to know that we were able to resolve the payment issue quickly and find a satisfactory solution for you.
Kind regards
Your FALKE Customer Service
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Really rapid delivery Very high quality socks
Really rapid delivery Very high quality compression knee highs - last for ages. Easy to use website & excellent choice. Returning customer highly recommend.
September 30, 2026
Unprompted review
Reply from FALKE
Dear Tina,
Thank you very much for your wonderful review.
We are delighted to hear that you are so satisfied with the quality and durability of our FALKE compression knee-highs. It is also great to know that you appreciate the easy-to-use website, our product selection and the rapid delivery.
We truly value your loyalty as a returning customer.
Thank you for your trust in FALKE.
Kind regards,
your FALKE Customer Service Team
Highly recommended!
I’ve purchased numerous pairs of mens socks and without doubt they are the comfiest and most durable socks I’ve ever owned! Highly recommended.
October 3, 2026
Unprompted review
Reply from FALKE
Dear Mr. Harman,
Thank you very much for your wonderful review and recommendation.
We are delighted to hear that you are so satisfied with the comfort and durability of our FALKE men’s socks. It is especially rewarding to know that they have become some of the best socks you have owned.
Thank you for your trust in FALKE.
Kind regards,
your FALKE Customer Service Team
Terrible service and very late delivery
Socks got lost in transit so didn’t arrive in time for the holiday they were needed for. Customer service terrible and did not do enough to help. To add insult to injury it cost £18 to call them, website does not make it clear it is an international call.Asked them to refund the cost of the calls but they couldn’t be bothered replying.Even thought they gave a 15% refund I am still £12 out of pocket. Will not buy from them again. Over priced and terrible service.
FALKE are now trying to claim that their number is an international free phone one. I have checked with O2 and free phone numbers only work if calling within the country. FALKE should make it very clear on their website that you could be charged a huge amount if you call from another country.
September 26, 2026
Unprompted review
Reply from FALKE
Dear Neil Forshaw,
thank you for your feedback. We are sorry that your order did not arrive in time for your holiday and that this resulted in such a disappointing experience.
While we do not have direct control over the parcel once it has been handed over to the carrier, we always try to find a fair solution when something goes wrong. In your case, this included a 15% refund on the order as a gesture of goodwill.
We would also like to clarify the point regarding the telephone charges. Our Customer Service number beginning with 00800 is an international freephone number and can generally also be called free of charge from the UK. Depending on the individual telephone provider or tariff, additional charges may nevertheless be applied by the provider, but these are not charges made by FALKE.
We regret that the delivery issue and the subsequent communication left you with such a negative impression and are sorry that we were not able to resolve the situation to your satisfaction.
Kind regards
Your FALKE Customer Service
Saying return not received, when I had proof it was
I returned my item and lost the returned receipt. After 2 weeks, I messaged to ask if they could help. I was told that they had not received the return and without the receipt there was nothing that they could do - nearly £400 wasted!!
I luckily managed to find the receipt and when I tracked it, they had in fact received the return back, way before I asked them. I worry how many customers they do this to!
Very strange practice to say that they have not received your return, when they think you have lost the receipt. Yet the minute you tell them you have found it, they suddenly return!
I messaged to say I had the receipt and ask why they were saying they did not have my return when I had proof that they have had it for the past two weeks. They did not give me any real reply, just an automated message saying they have refunded me! Please be wary, I will not be using them again!
After reading Falke reply - I am still at a loss as to why two weeks after they received my return they had not refunded me, and when they knew I had lost my receipt said they had not received it. The minute I said I had the receipt, they refunded me! - I do understand it may take them time to process a return after receiving it. Although two full weeks they had my return and did not process it, instead told me they did not have it! When they did.
September 14, 2026
Unprompted review
Reply from FALKE
Dear Krista,
thank you for taking the time to share your experience.
We are very sorry that the handling of your return caused frustration and gave you the impression that your return had not been properly checked.
A return being delivered by the carrier does not always mean that it has already been registered and processed in our returns system. Without a return receipt or tracking information, it can unfortunately be difficult for us to identify an individual parcel reliably.
Once you provided the tracking details, we were able to match the return to your order and process the refund. We are pleased that the matter has now been resolved financially, but we fully understand that the communication leading up to this point was not clear enough and caused unnecessary concern.
We regret the inconvenience caused and will take your feedback into account when reviewing our return communication and processes.
Best regards
Your FALKE Customer Service
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Non-existent customer service
Non-existent customer service. I ordered a bunch of socks and underwear from Portugal. During the registration process I was provided with one field for address. I filled the street and number there expecting there will be another field for floor and apartment but there wasn't. I realized I haven't provider this information only after the order was complete. I reached out to their customer service immediately but to no avail - they haven't bothered solving the problem or even answering me.
I finally managed to get in touch with the courier company and got my order but that's not the point.
Also the socks aren't true to size and inconsistent between models.
. I'm EU size 47-48 depending on the shoes I buy and ordered socks 45-46.
The long socks feet size is fine but they are way too long reaching above the middle of my calves (I'm 190 cm with long legs - can't imagine what someone 180 cm would do). The short socks are at least 2-3 cm bigger that that and definitely nowhere near 45-46, more towards 48-49.
P. S. After reading Flake's reply, I checked all folders in my inbox. They have indeed answered from an email address news @ falke.com which was identified as promotional message by the filters and did not arrive in my main inbox. Even though they have answered they have not provided a resolution for an issue that was shared with them literally one minute after the order was placed and way before it left their facility so my review stands.
August 14, 2026
Unprompted review
Reply from FALKE
Dear Boyan Kalinov,
thank you for your feedback. We would like to clarify that your message reached our Customer Service team on August 7 and that we responded to you by email on the very same day.
Unfortunately, once an order has been placed, it is technically not possible for us to make changes to the order or delivery address. Our logistics processes orders automatically in order to ensure fast processing and delivery, which means that changes can no longer be made once the order has entered this process. This was also explained in our email to you on August 7.
We are pleased to hear that you were ultimately able to receive your order. We also appreciate your feedback regarding the sizing and fit of the different sock models and will take this into account.
Kind regards
Your FALKE Customer Service
Great quality products and fast…
Great quality products and fast delivery. I bought a Cashmere sweater and has recently recieved an email with careinstructions. Great service.
July 27, 2026
Unprompted review
Reply from FALKE
Dear Casper,
thank you very much for your wonderful review.
We are delighted to hear that you are happy with the quality of your cashmere sweater, the fast delivery and our service.
We are also pleased that the care instructions were helpful. We hope you enjoy your FALKE sweater for a long time to come.
Kind regards
Your FALKE Customer Service
Falke TK2 socks
I use Falke TK2 socks for hiking and speed hiking and got a pair that failed on the little toe side.
The support from them is really good and I will keep buying their hiking socks, because they're just right for me and my wife.
August 3, 2026
Unprompted review
Reply from FALKE
Dear Mr. Sorensen,
thank you very much for your positive feedback and for your continued trust in our TK2 hiking socks. We are sorry that one pair developed a defect, but we are pleased that our customer service was able to assist you quickly and satisfactorily.
We hope you and your wife continue to enjoy many comfortable hiking adventures with our socks.
Kind regards
Your FALKE Customer Service
Abysmal customer service so far
Abysmal customer service.
Can’t get through to customer service and keep getting generic answers to my question. Please respond here to remedy the situation. It is regarding order S116438306 which recorded a wrong e-mail address by mistake, meaning I won’t be able to receive the package as I won’t be sent the correct information to pick up the package.
You will see a host of messages sent to your customer service with this order number in the subject line. These mails were all sent from my actual e-mail address. I repeat: the e-mail address attached to the order is a non-existent address (as far as I know) and I will receive nothing sent to that e-mail address.
Looking forward to your response.
Nikolaj SZ
Update:
Following the above I was swiftly and satisfactorily contacted by customer support and problem was rectified, review changed from one to 5 stars. Well done, Falke. Looking forward to receiving the package. All best
July 29, 2026
Unprompted review
Reply from FALKE
Dear Nikolaj SZ,
Thank you for your feedback.
We sincerely apologise for the inconvenience caused and for the frustration you experienced when contacting our Customer Service Team. We fully understand that receiving generic replies in a situation involving an incorrect e-mail address and delivery information is very disappointing.
Based on the details provided in your review, we have already been able to identify your enquiry regarding order. We have also contacted you again by e-mail and are confident that your concern has now been successfully resolved.
We are sorry once again for the inconvenience and misunderstandings caused.
Kind regards,
your FALKE Customer Service Team
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Products for me were all as expected
Products for me were all as expected. No issues at all.
July 18, 2026
Unprompted review
Reply from FALKE
Dear Mark Wheatley,
thank you very much for your 5 Star review.
We are pleased to hear that everything met your expectations and that your shopping experience was smooth from start to finish. Feedback like yours is greatly appreciated and motivates our team every day.
We look forward to welcoming you back to the FALKE online shop soon.
Kind regards,
Your FALKE Customer Service Team
Happy Retirn Costumer
It’s the second time I buy from FALKE online. The website is quite easy to navigate, costs are clear and there are no hidden “last minute” charges. Then the products: high quality indeed. I like their socks, and I bought some pairs as presents to my clients.
July 3, 2026
Unprompted review
Reply from FALKE
Dear Icø Inanc,
thank you very much for your wonderful review and for choosing FALKE again.
We are delighted to hear that you found our online shop easy to use and appreciated the transparent checkout process. It means even more to us that you are happy with the quality of our products and even chose our socks as gifts for your clients.
Thank you for your trust and support. We look forward to welcoming you back to the FALKE online shop soon.
Kind regards,
Your FALKE Customer Service Team
I have waited since 30 June 2026 for 3…
I have waited since 30 June 2026 for 3 pairs of socks . Finally arrived 16 July . Courier and Parcelforce didn’t help . However the main culprit was Falke . They didn’t put my name and house name on the address. Invoice showed this but not the delivery address. Other than insincere sincerity they didn’t even refund my postage costs . Undoubtedly their response will be full of apologies and sorry for the inconvenience. Well I shall not be using them again . Well I have just been refunded the postage costs! Like pulling teeth . Thank you.
July 16, 2026
Unprompted review
Reply from FALKE
Dear customer,
Thank you for taking the time to share your experience with us.
We are very sorry that your delivery took considerably longer than expected and that the situation caused you frustration. We fully understand that this was disappointing, especially if the delivery details were not displayed as expected during the shipping process.
Based on the information available here, we are unfortunately unable to clearly identify your previous enquiry. To allow us to review the matter internally, we kindly ask you to contact us directly at online@falke.com and refer to your Trustpilot review.
We will then look into the case again and contact you personally regarding your concern.
Kind regards,
your FALKE Customer Service Team
They sent wrong color
They sent wrong color. I’ve contacted them twice only to be ignored completely.
Ignore at all costs
June 25, 2026
Unprompted review
Reply from FALKE
Dear S K,
Thank you for taking the time to share your experience with us.
We are very sorry to hear that you received the wrong colour and that you have not yet received the support you expected. This is not the level of service we aim to provide.
Based on the details available here, we have unfortunately been unable to locate your previous enquiries. Please contact us directly at online@falke.com and refer to your Trustpilot review. Kindly also include your order number so that we can identify your case and review it without delay.
Incorrect deliveries are, of course, handled by our Customer Service Team, and we are confident that we can provide you with a suitable solution.
Kind regards,
your FALKE Customer Service Team
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Reply from FALKE
Dear Ms. Lewis,
Thank you for your feedback.
We are pleased to hear that you are satisfied with the quality of our FALKE products. At the same time, we are very sorry that your delivery took longer than expected.
Unfortunately, we were unable to locate your order based on the details available here. Should you have any further questions regarding the delivery, please contact us at online@falke.com and refer to your Trustpilot review. We will then be happy to investigate the reason for the delay.
We place the highest demands on our service, and this naturally also applies to our delivery times.
Kind regards,
your FALKE Customer Service Team
Love the company
Love the company, they do amazing cloth and underwear! My favorites are armless coat with Lavalan padding from outlet section, cotton bra, training sport t-shirt annd low support bra and cotton socks. Also men’s climate regulating undershirt. I appreciate extremely high quality, termoregolazione, easy free shipping and return process. I feel secure ordering by them, so no worries process. I hope I can buy more in the future!
July 7, 2026
Unprompted review
Reply from FALKE
Dear Maria,
Thank you very much for your wonderful and detailed review.
We are delighted to hear that you are so satisfied with our FALKE clothing, underwear and socks. It is especially nice to know that you appreciate the quality, comfort and thermoregulating properties of our products, as well as the smooth shipping and return process.
Your trust in FALKE means a lot to us, and we are very pleased that you feel secure and comfortable ordering from us.
Kind regards,
your FALKE Customer Service Team
Purchased falke stockings for years…
Purchased falke stockings for years even though they are very expensive. Now noticed the tops of sun Shelina has changed I have now been getting an allergic reaction to them the silicone that hold them up (red patches and itching) I wear stockings nearly every day never have trouble with any hold ups including many hold ups I own e.g. falke lunelle 8 red tops, champagne tops, peacock tops. Have you changed manufacturers of those particular types.
June 18, 2026
Unprompted review
Reply from FALKE
Dear customer,
Thank you for taking the time to share your feedback with us.
We are very sorry to hear that you have experienced an allergic reaction when wearing your FALKE Shelina stay-ups. We fully understand how unpleasant this must be, especially as you have been purchasing and wearing FALKE stockings for many years.
The quality, comfort and skin compatibility of our products are very important to us. We would therefore like to review your complaint individually and look into the matter in more detail.
Please contact us directly at online@falke.com and refer to your Trustpilot review. If possible, please also include your order details, so that we can assess the issue properly and find a suitable solution for you.
Kind regards,
your FALKE Customer Service Team
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