Fame House Reviews 

8
•
TrustScore 2 out of 5

2.2

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Company details

  1. Music Store
  2. also in
  3. Marketing Agency
  4. Online Marketing Agency

Information provided by various external sources

Fame House is a rapidly-expanding global agency with a modern approach to digital marketing.


Contact info

2.2

Poor

TrustScore 2 out of 5

8 reviews

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1-star

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2.2

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(8)

1 review in the last 12 months

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Rated 1 out of 5 stars

Fame House - a division of UMG's award-winning acquisition for fan complaints and false advertising

I’m waiting since August 07th 2020 in DM @umusicsupport and since January 29th 2021 @fhcustomercare (Twitter) for getting 10 Questions of a Better Business Bureau Case answered, bc letters, emails and fax didn’t work too for UMG staff.

And as I asked @umusicsupport on Instagram in DM about to answer the 10 Questions of the Better Business Bureau Case and if I need an appointment of someone of the UMG Team when I’m visiting the UMG Office in New York🗽 I got blocked 🚫 on Instagram;
and form other UMG Staff, UatUMG and Interscope Chairman Steve Berman's Daughter "Lucifer".

As I showed up in the UMG New York🗽Office March 05th 2024 the reception guys were scared, asked if I got an appointment, not allowed to take the Customer Complaints and unanswered Better Business Bureau Cases Envelope ✉️ post in person and as I asked for the Executive VP of UMG Michele Anthony, bc she hung up the phone June 06th 2019 as I asked her after EMINEM's fans reactions on the UMG EMINEM platforms about the February 2019 UMG false advertised Promo Video of the Slim Shady LP 20th Vinyl and Cassette coming soon
[Paul Rosenberg advertised the Tape on air at EMINEM's Radio Channel SiriusXM Shade45 during the "12 Days of Diss-Mas" Show with EMINEM December 25th 2018],
I spoke only to the Security Supervisor Don Johnson and he gave me an address to bring the Customer Complaints post 🏤 to CT Corp [The Registered Agent is a live person responsible for receiving all official legal documents called “service of process” and forwarding them to that company.]

Outside the Building I met another UMG employee who doesn’t know the UMG MerchTeam and took the 1. Envelope ✉️ in the UMG office. I extra wrote a note 📝 and deadline to answer the questions during my time when I’m in New York🗽in person in the UMG Office and my email address to send it to me by email - nothing about my Better Business Bureau Case since March arrived.

Only the UMG Recruitment Team reached out in July and asked, if I could apply to a job as "Sales Operations Coordinator" 6 months in the NY 🗽 Office.

March 06th 2024 10:20am I visited with a friend Paul Rosenberg at home 🏡 (EMINEM) in Tenafly New Jersey and left the 2. Envelope ✉️
(copy of all:
UMG Customer Complaints + from Trustpilot, also from the UMG Artists Pages and Bravado, all unanswered UMG BBB cases & Customer reviews, deleted Fame House Facebook Customer reviews, also the "I hate UMG, I hate UMG, I hate UMG" Customer posts from X at "Tay (UMG) Merch Problems",
News Articles:
The Detroit News "This is why Taylor Swift fans hate on Ferndale",
New York Post "Taylor Swift fans ‘scammed’ by pop star’s merchandise store, blame Universal Music Group",
Eminem.Pro "Universal Music Group Company Fame House Tried To Scam Eminem Fan" ect. and extras)
with a note 📝 of the missed UMG EMINEM Music posts for Marshall's fans/stans on the UMG EMINEM FACEBOOK ACCOUNT
and I spoke with Paul's housekeeper about everything and the UMG Problems as Paul slept 😴 🛌 upstairs at home in Tenafly.

After our Paul stop we drove without Paul Rosenberg to our friend Sanj at Sanj’s SmokeShop in Bloomfield New Jersey and received some lovely gifts from Sanj.
We spoke about Cigars, the Cigar Business and the whole world… 🌎

March 27th 2024 I sent EMINEM's audio engineer in the Effigy Studios in Ferndale MI the Information "no updates of UMG on the EMINEM Facebook Account for Marshall's fans" including Photos about my Paul Rosenberg & UMG visit.

"Houdini" was the first Music post since my visit at Paul Rosenberg in Tenafly New Jersey on the EMINEM Facebook Account from the UMG Staff.

🍀 Luckily I'm not allowed by EMINEM to buy anything from any UMG Artists Store again - I’ve Spotify, SiriusXM, Amazon…

[My EMINEM UMG Philly MerchTeam "Coachella 2018 T-shirt" shopping exp. from the Tree 🌳 & 🚗 "Drive Safely-Walk Right" Statue UMG Map Shipping Point is on EMINEM's "MUSIC TO BE MURDERED BY DLX", ect. bc the UMG FameHouse Customer Service never answered by email as stated in the UMG Terms: XXV. 3. and gave me the address of Artist Endeavor to pick up my order directly in Detroit after their shipping problems to send it like the contract and our 👮🏽‍♂️ case.
Sometimes it’s good to talk to Marshall directly and give the permission to use it in the music…]

I also visited EMINEM at his House 🏡 and had also talked to Marshall's Security about the Paul Rosenberg & UMG MerchTeam Fan Complaints.
John laughed when I showed him the printed Fan Complaints.
EMINEM said they should go ahead and blame Paul ‼️

Paul Rosenberg's 🏡 House address in Tenafly NJ is for Fan Complaints in the EMINEM 🐰🎩🪄 "Houdini" post & IG Story on my Instagram and X: Lauras_account

And if one day an UMG Employee got the balls to talk to me in person or answer Emails, DM's, a letter, Phone, fax or writes an apology letter to me and other people,
we would greatly appreciate it ‼️

August 8, 2025
Unprompted review
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Rated 1 out of 5 stars

Ordered something in April and was…

Ordered something in April and was trying to be patient and wait for it and finally got fed up mid June and contacted there customer care that then proceeded to tell me I’m out of luck because I’m outside of there 30 day window and then proceeded to never email me back again!

June 12, 2024
Unprompted review
Rated 1 out of 5 stars

BIG SCAM ALERT ⚠️⚠️⚠️

BIG SCAM ALERT ⚠️⚠️⚠️

They charged my card for €34 without any reason. No collaboration no products total Sh**T scam. Their website portal is total bullSh*t. I want my money back. They charged my card without telling or asking for permission.

I request all people to avoid them at all costs. They will rob you off your money. I want my money back. I will keep posting 1 star reviews until they refund my money back to me.

May 10, 2022
Unprompted review
Rated 1 out of 5 stars

Total scam

Total scam, I wish I had done my research before joining them, but I saw them on Snapchat so I thought they were legit. After a 99 cents admin fee. They have now tried to take two subscription payments from me of about $34,00, that fee was never mentioned and therefore never authorised. They keep trying to take the money.

I'm still trying to find out a way to stop them trying to take the money because they keep trying

March 13, 2022
Unprompted review
Rated 1 out of 5 stars

so so so very bad

Where should I start? Never sent the item, took weeks to respond, blamed the courier, sent pointless, repeated copy paste replies. When courier got back to me the items had never even been sent. Fame House then offered a refund which again, took an age. They're 'experiencing higher than normal refunds'

So, if the merchandise you want to buy is managed by these guys, don't buy it, check out Etsy instead.

February 2, 2022
Unprompted review
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Rated 1 out of 5 stars

Scam

Scam. They dont even bother to actually send the stuff you ordered. 100% rip off

March 20, 2021
Unprompted review
Rated 1 out of 5 stars

Apparently the Webstore employees don't know the Terms and Conditions - too bad to read that UMG CEO Lucian Grainge steal the customers' money, if they don't ship it

UMG Commercial Services, Inc. Webstore Terms and Conditions (Last updated on November 21, 2019)

I. General
1. These terms and conditions (the "Terms") govern your relationship (hereafter, "You" or "Your," individually) with UMG Commercial Services, Inc. ("UMG") when You use UMG’s online services (the "Services") via this webstore (this "Webstore"). Wherever You see "UMG" on the website or in any of the Terms, this means UMG and any of its affiliates, subsidiaries or any parent company (including the ultimate parent company) of UMG and any subsidiary of any such parent company for the time being. From time to time, UMG may use the services of third parties to assist UMG in the provision of this Webstore, however, unless otherwise stated, the Services available on this Webstore are provided to You by UMG.

2. By purchasing products via this Webstore, You acknowledge that only this Webstore is controlled by UMG and You accept and agree to these Terms (which include UMG’s Privacy Policy) and You agree that this Webstore, including any transaction You make, is subject to these Terms. If You do not agree to these Terms, You may not use this Webstore.
4. You should print a copy of these Terms for future reference.
5. If You have any questions about these Terms please contact UMG by emailing: customercare(at)umgstores.com

XXIV. Governing Law and Jurisdiction
1. These Terms shall be governed by and construed in accordance with the laws of the State of California and You and UMG hereby irrevocably submit to the non-exclusive jurisdiction of the State of California, Los Angeles County as regards to any claim or matter arising in relation to these Terms.

XXV. Communication
1. Applicable laws require that some of the information or communications UMG sends to You should be in writing. When using this Webstore, You accept that communication with UMG will be primarily communicated electronically. UMG will contact You by email or provide You with information by posting notices on this Webstore. You agree to this electronic means of communication and You acknowledge that all contracts, notices, information and other communications that UMG provides to You electronically comply with any legal requirement that such communications be in writing. For the avoidance of doubt, all communications, including the conclusion of the contract, will be in English.
3. If You have any queries about these Terms, this Webstore or any of UMG’s Services please contact: customercare(at)umgstores.com.
UMG’s notice address is:
UMG Commercial Services, Inc.
Attn: General Counsel, EVP of Business & Legal Affairs
2220 Colorado Avenue
Santa Monica, California 90404
UMG’s hours of operation are Monday through Friday, 9:00 AM to 5:00 PM, Eastern Time (UTC 05:00).

(privacy.umusic.com store-terms-umg html)

UMG Commercial Services, Inc
customercare(at)umgstores.com dosn't answer

October 13, 2020
Unprompted review

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