Our experience of using Fanpass to buy Chempions League tickets at Anfield was positive. The seats were located as described and we received instructions from the seller on how to download the tickets... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
The match was brilliant no complaints there. The only thing I will say is that there weren't any details on the website when selecting the tickets if they were adult or under 18 tickets. The under 18... See more
Company replied
This is my third time using fanpass, I accept paying a premium to get tickets as I am travelling from abroad to attend games and want to be sure I have tickets. The only issue I have is that the handl... See more
Company replied
First class experience using Fanpass. I hadn't used them before and so was obviously nervous that the tickets might not work. I checked Fanpass reviews before I purchased and they seemed mainly posit... See more
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Company details
Written by the company
🚀 Feel the excitement with Fanpass! 🔥 🎟️ Your go-to platform for safe ticket buying and selling. From legendary concerts to must-see sports events, we’ve got everything you need. Head over to Fanpass.net today to discover endless events and join a vibrant community of fans who live for the moment. Don’t just attend—be part of the experience! 🎟️
Contact info
20-22 Wenlock Road, N1 7GU, London, United Kingdom
- contact@fanpass.net
- fanpass.net
4.2
Great
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Satisfaction beginning to end.
August 24, 2026
Reply from Fanpass
Hi Habib,
We really appreciate your review.
Great to hear you had a positive experience from start to finish.
Kind regards,
Fanpass Team
Reply from Fanpass
Hi Adrian,
Thank you for your review.
We’re glad to know you were happy with the whole process.
Your satisfaction is important to us, and we hope to help you again in the future.
Kind regards,
Fanpass Team
This Company Should Not Be In Business...
Can't believe this company is still in business...didn't refund ticket purchases for matches that never took place during Covid....never forget...scammers!!!
September 20, 2026
Unprompted review
Reply from Fanpass
Hello Craig,
Thank you for your review.
Our long-standing reputation is reflected in our more than 8,990 reviews, with over 70% of our customers being happy with our service, which we believe speaks to the quality of what we offer.
With regard to your specific case, all refunds relating to Covid-19 affected orders were processed in full for our customers.
Looking into your order, however, we can see that a chargeback was raised with your bank before we were able to process the refund ourselves. Once a chargeback is initiated, the outcome and timeline are determined by your bank, and this is no longer something Fanpass has control over.
We have never stated that your bank did not refund your payment. We simply no longer have visibility or control over the matter once the chargeback process begins.
If you would like to discuss this further, please feel free to reach out to us directly via email.
Best regards,
Fanpass Team
Avoid at all costs
Avoid at all costs! Sellers provide ambiguous listing and only once paid note that child tickets have been sold. Contracted customer service who after generic response stopped replying. Really not worth it!
September 23, 2026
Unprompted review
Reply from Fanpass
Hi Joanna,
Thank you for your message.
Could you please contact our support team via email and provide your order number? We currently have no complaints on file related to your order.
We look forward to assisting you.
Best regards,
Fanpass Team
Reply from Fanpass
Hi Kenneth,
Thank you for taking the time to share your experience.
We're glad it all went well and hope to assist you with future events.
Kind regards,
Fanpass Team
Reply from Fanpass
Hi Graham,
Thank you for taking the time to share your experience.
We're glad it all went well and hope to assist you with future events.
Kind regards,
Fanpass Team
Got scammed
September 5, 2026
Reply from Fanpass
Hi Elliott,
Thank you for your message.
Could you please contact our support team via email and provide your order number? We currently have no complaints on file related to your order.
We look forward to assisting you.
Best regards,
Fanpass Team
Reply from Fanpass
Hi Shaun,
Thank you for taking the time to share your experience.
We're glad it all went well and hope to assist you with future events.
Kind regards,
Fanpass Team
I found the fanpass team to be fast and…
I found the fanpass team to be fast and helpful when I needed to find my ticket and the seller was also just as helpful. Never had a problem with this website
September 12, 2026
Reply from Fanpass
Hi Leigh,
Thank you for your great feedback.
We're pleased to hear you had a smooth experience and appreciated our service. We look forward to assisting you again soon.
Kind regards,
Fanpass Team
Hospitality was very good
Hospitality was very good
Good experience
Seats were decent , some good points some not good
Overall decent
Will go again
September 9, 2026
Reply from Fanpass
Hi Lawrence,
Thank you for taking the time to share your experience.
We're glad it all went well and hope to assist you with future events.
Kind regards,
Fanpass Team
Problem with tickets
Problem with tickets. Wouldn’t allow entry, said had already been used. When I asked for a refund I got blocked by the supplier.
September 5, 2026
Reply from Fanpass
Hi Toni,
Thank you for your review.
We sincerely apologise for any inconvenience caused. Please contact our support team via email with your order number and details of the issue so we can investigate and resolve the matter promptly.
We appreciate your understanding and look forward to assisting you.
Kind regards,
Fanpass Team
How reassuring it is buying from this…
How reassuring it is buying from this company knowing that I’m getting my tickets sent to me no matter what I’m on my way to the match without the tickets and not worrying about them because I know they’ll be there by then
September 16, 2026
Reply from Fanpass
Hi Ibrahim,
Thank you for taking the time to share your experience.
We're glad it all went well and hope to assist you with future events.
Kind regards,
Fanpass Team
Liverpool fc
Tickets issued 2 days in advance of game scan in instructions clear and no issues
September 12, 2026
Reply from Fanpass
Hi Daniel,
We really appreciate your review.
Great to hear you had a positive experience from start to finish.
Kind regards,
Fanpass Team
Very straightforward process
Very straightforward process
Only downside is ticket prices for premiership games have risen significantly last couple of years and are very high now
September 22, 2026
Reply from Fanpass
Hi Mark,
Thank you for your review.
We’re glad to know you were happy with the whole process.
Your satisfaction is important to us, and we hope to help you again in the future.
Kind regards,
Fanpass Team
Really bad communication site is saying…
Really bad communication site is saying Pending for 3 days The money been paid so what is the problem .....i really dont know what's going on
September 22, 2026
Unprompted review
Reply from Fanpass
Hi Brett,
Thank you for your message.
Please contact us via email with your order number, and our support team will assist you further.
Thank you for your patience.
Best regards,
Fanpass Team
I have purchased severl products from…
I have purchased severl products from Very.
Always great servise and prompt delivery .
Thank you
September 19, 2026
Reply from Fanpass
Hi Penko,
Thank you for your great feedback.
We're pleased to hear you had a smooth experience and appreciated our service. We look forward to assisting you again soon.
Kind regards,
Fanpass Team
One of the worst supports ever
One of the worst supports ever. Got advertised the wrong seats so basically wasted a trip to my first game. They say they will change my seats one day before my game. The game comes to start, and have been ignored with no reply whatsoever. After a week, still haven’t received a reply. I contact support and the stingy weirdos say they will only give 30% back for something that was 100% all there fault.I ask if I can have at least another pair for another game as they’ll have hundreds of tickets and couldn’t even give me that. They are keep ignoring my requests on speaking to their manager . Pls do not be fooled by the reviews. DO NOT ORDER FROM HERE.
September 9, 2026
Unprompted review
Reply from Fanpass
Hi John,
Thank you for your review.
We sincerely apologise if your experience has fallen short of expectations. Please contact our support team via email to provide details so we can investigate and resolve this issue promptly.
We value your feedback and are here to assist.
Best regards,
Fanpass Team
DO NOT USE THIS COMPANY AT ALL COSTS.
DO NOT USE THIS COMPANY AT ALL COSTS.
Purchase tickets from there recommended seller , I waited till the last minute to receive the tickets , which made me very anxious to begin with , travelled 4 hours to the football match I got the tickets for , only to be turned away at the gates as they was child tickets , so had to watch the match in a nearby pub , worst experience ever , I would give zero stars if I could.
AVOID
September 19, 2026
Unprompted review
Reply from Fanpass
Hi Jsvilla,
Thank you for your review.
We sincerely apologise for any inconvenience caused.
Please contact our support team via email with your order number and details of the issue so we can investigate and resolve the matter promptly.
We appreciate your understanding and look forward to assisting you.
Kind regards,
Fanpass Team
If I had more communication as to how…
If I had more communication as to how to receive my tickets, I would have appreciated it more
August 16, 2026
Reply from Fanpass
Hi Othuke,
Thank you for taking the time to share your experience.
We're glad it all went well and hope to assist you with future events.
Kind regards,
Fanpass Team
Never use fanpass - very bad experience
Do not use Fanpass to buy tickets.
I purchased a ticket for Manchester United vs Manchester City. What I received was a completely different ticket from the one advertised.
Fanpass customer service was slow and unhelpful. Fanpass is a marketplace that allows individuals and businesses to sell tickets. The seller I bought from was equally useless. They sent me the wrong ticket and have not refunded me despite repeated requests. They also offered vague alternatives without even telling me the seat location. A day later — and only one day before the match — they offered me a much cheaper ticket in a different stand, in one of the highest and furthest seats possible.
Both the seller and Fanpass were slow to respond, unhelpful, and have still not issued a refund. As a result I’m £300 out of pocket and can no longer buy a proper ticket elsewhere. I also paid £100 for train tickets to Manchester that I now can’t use, because I refuse to accept their unacceptable alternatives.
The fact they still haven’t refunded me has blocked me from buying a legitimate ticket. Once the 30-day period has passed I will be raising a chargeback with my credit card provider.
Avoid this company.
September 12, 2026
Unprompted review
Reply from Fanpass
Hi Brynmor,
Thank you for your feedback.
We are sorry your experience didn’t meet your expectations. Please feel free to reach out to our support team via email to provide more details so we can better understand and address your concerns. Your input is invaluable, and we’re here to help.
Thank you again.
Best regards,
Fanpass Team
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