Right, Dinko et al were excellent..came in, agreed the approach, bagged the 8 jumbo bags and worked efficiently and finished inside two hours, even blowing the front gardens leaves though the job was... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Gardeners arrived promptly, did a fantastic job pruning and weeding. Left a very overgrown front garden looking amazing. Would defineyely reccommend! Only "moan" I have(nothing to do with the quality... See more
The guys from SE Gardening arrived promptly, discussed what I needed doing, did the job to a high standard and finished before the time frame so told me I’d receive a refund (which I have) Great s... See more
The 4 movers we had Angel, Nikolay, Radoslav & Vladimir were all extremely helpful. We were informed an hour before our slot about a fault with a van and that they would have to push back the time a c... See more
Company details
About Fantastic Services
Written by the company
About the company: Fantastic Services Family started its journey back in 2009. It all began with a meeting of two like-minded individuals, company founders Rune Sovndahl and Anton Skarlatov. Rune needed a cleaner and Anton ran a cleaning business. Very quickly they both realised they shared a vision and could deliver cleaning services in a much better way, by working together.
With two laptops, a sofa to sit on and a shared mobile phone, a small operation was born. The aim was to build something simple but deliver the best service possible for both clients and cleaning crews. We call that philosophy 360-degree happiness.
From these humble beginnings, we've now grown into a multi-operational business offering a wide range of services to homeowners and commercial customers alike. We've continued to add more domestic services to enhance our portfolio and due to increased demand, these additional services have grown into their own separate brands.
Contact info
9 Temsford Close, North Harrow, HA2 6LB, London, United Kingdom
- 020 3746 7791
- fantasticservices.com
One Membership. All the benefits.
4.6
Excellent
52K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Nothing fantastic about Fantastic services
I contacted Fantastic services regarding cutting back my hedge. I have been waiting (and chasing several times) for a response and received promises, but nothing else. No call. No appointment. Nothing fantastic about the service I have received. A real shame as I used them a couple of years ago and had a completely different experience
June 3, 2026
Unprompted review
Terrible communications and service as usual
Thank you Adam for rescuing this!
As usual, appalling communication and service.
My regular cleaners are amazing.
But when things go wrong or people don’t turn up, there is just absolutely zero communication despite multiple attempts to get answers on my part. It’s just rubbish.
June 3, 2026
Unprompted review
Reply from Fantastic Services
Dear RG,
Thank you so much for sharing your feedback and for giving us the opportunity to reach you directly.
We are delighted to hear that you are happy with your regular cleaners and appreciate your kind words about their work. At the same time, we are truly sorry that our communication fell short of your expectations. We completely understand that great service and great communication must go hand in hand, especially when unexpected issues arise.
Please be assured that your comments have been taken seriously, and we will be paying closer attention to our communication processes moving forward. We are grateful for the opportunity to assist you directly, and we firmly believe that when mistakes happen, it is our responsibility to provide prompt support and excellent customer service to put things right.
Kind regards,
Fantastic Services
Do not use and memebership is scam-like
I was a member for more than 10 years, the customer service most recently is terrible and short sighted. The membership is like a scam as near impossible to use the credits. They’ve also raised their prices significantly. Won’t be using them again due to the recent customer service experiences
June 2, 2026
Unprompted review
Reply from Fantastic Services
Dear Juliet,
Thank you for taking the time to share your feedback and for being a member for so many years. We truly appreciate the trust you have placed in our services over that time.
We're sorry to hear that your recent experiences have left you feeling disappointed. We're particularly sorry to hear your concerns regarding the level of customer service received, as well as your experience with the Fantastic Club membership and the use of your available credits. We also understand your concerns regarding pricing and the impression that the value offered no longer meets your expectations.
We always aim to provide helpful support and ensure that our membership benefits are clear and accessible, so we're sorry to hear that you feel this was not reflected in your recent interactions with us.
A member of our Customer Care Team is already reviewing the matter and will be in touch with you shortly to discuss it further.
Kind Regards,
Fantastic Services
Job well done
Job well done. I am satisfied just that they did not complete the jet wash due to the time frame.
June 3, 2026
Exemplary service
Helpful, polite, hardworking and efficient. Emptying our loft was a hot and messy job that we could never have done on our own. Very appreciative of Yuvraj and Georgi
May 30, 2026
Very efficient deep clean
Very good cleaners efficient polite did a thorough clean. Will have them again as and when.
June 3, 2026
Thorough oven clean
Thorough oven clean however operative not very friendly and uncommunicative.
June 3, 2026
Krupa- superb friendly service
Krupa does our regular cleaning and is very thorough with her cleaning. She is patien, helpful and efficient. I'd recommend her.
June 3, 2026
Dont judge a book...
I was initially really impressed with this service – the app is slick, well-designed, and gives the impression of a professional, reliable business. Unfortunately, the experience behind the scenes couldn’t be more different.
Dealing with the people running it has been incredibly frustrating. Communication is inconsistent at best, and at worst, outright misleading. Promises are made easily but not kept, and when things go wrong, accountability seems to disappear completely. I found myself having to chase repeatedly just to get basic updates, only to be given vague or contradictory responses. You cant actually speak to anyone, just leave a message and they will call back (apparently). Then there was me being appointed their best cleaner - only to find out she had never worked for them before! Then there was the quote to do some repairs - which in itself was not what i asked them to quote for - and they offered me a slight increase to clear the garden - IN A TWO BED UPSTAIRS FLAT!!
It’s disappointing because the platform itself has so much potential. However, a great app means very little when the people behind it lack transparency and professionalism. Trust is essential for any service like this, and based on my experience, that trust simply isn’t there.
I wouldn’t recommend relying on this service unless they make serious improvements to how they handle customers.
May 23, 2026
Unprompted review
Reply from Fantastic Services
Dear Stuie,
Thank you for taking the time to share your feedback. We appreciate your kind words about the app and are sorry to hear that your overall experience has left you feeling disappointed.
We’re sorry to hear about the concerns raised regarding communication and the impression that updates and follow-ups were not provided as expected. We also regret hearing that the information provided during your interactions with our team left you feeling frustrated and uncertain.
We're sorry to hear about your concerns regarding the professional assigned to your service, as well as the quotation process and the scope of the work discussed. We understand how important it is for customers to feel confident that the services and pricing being presented accurately reflect their requirements.
We always aim to provide clear communication, transparent information, and professional support throughout the customer journey, so we're sorry to hear that you feel this was not reflected in your experience.
We would like the opportunity to review the matters you've raised and better understand the circumstances surrounding them. Please email us at customercare.social@fantasticservices.com with your details so we can investigate further and assist you accordingly.
Kind regards,
Fantastic Services
Ngozi was sent to us to fill in for our…
Ngozi was sent to us to fill in for our regular cleaner. She did amazing work! We are very pleased.
June 2, 2026
Swastika’s work is extremely thorough
Swastika’s work is extremely thorough. She did an excellent job. I cannot fault her work and would recommend her to anyone in East London
June 2, 2026
Brilliant services
The service was excellent. Thorough cleaning and correct cleaning materials. No rushed job. I ighly recommend fantastic services to anyone needing hassle free booking and service delivery.
June 2, 2026
Great job from the guys!
June 2, 2026
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