FAUCHON Paris logo
Visit website

FAUCHON Paris Reviews 

49
•
TrustScore 4 out of 5

3.8

Deli
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Deli
  2. also in
  3. Haute French Restaurant
  4. Wine Cellar

Written by the company

Tout au long de l’année, FAUCHON offre une expérience sensorielle et personnalisée sur l’ensemble de ses catégories de produits : l’épicerie fine, la cave, la pâtisserie, le thé, la confiserie et le chocolat. Alliant l’élégance de ses designs, la finesse de ses recettes et son savoir-faire ancestral dans la composition de coffrets cadeaux, FAUCHON est la référence du cadeau raffiné et gourmand. Depuis 1886, les experts FAUCHON sillonnent la France des terroirs en quête de matières premières aux qualités exceptionnelles. Porté aujourd’hui par la créativité et la passion des Chefs de la maison, FAUCHON offre au gré des saisons une expérience inédite autour de créations innovantes aux saveurs gourmandes, inspirées par l’époque et le patrimoine culinaire français. De la petite attention au cadeau d’exception, FAUCHON a imaginé pour vous une large collection de coffrets et de gourmandises, avec à chaque fois une audace qui lui est propre. Plaisir des yeux et des papilles, tous les sens sont sollicités...

Contact info

3.8

Great

TrustScore 4 out of 5

49 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(49)

19 reviews in the last 12 months

Write a review

We perform checks on reviews

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Terrible online shopping experience

Terrible online shopping experience. I purchased four boxes of chocolates in heart-shaped tins, order no. 171568, for over €60, paying a whopping €17 for shipping. Two boxes arrived damaged. One was dented and the other scratched, and I should have given them away. The packaging was almost nonexistent, with just a bit of paper inside, but I believe both were already damaged when they were placed in the tin, especially the dented one. I wrote to customer service four days ago, sending photos of the damaged boxes, but I haven't received a response!!! Well, given the price, it would have been better to buy loose or carefully packaged chocolates elsewhere. Who gives a gift with a box—which is wonderful and inspired me to buy it—in such poor condition? I wonder how anyone can offer this kind of customer service based on indifference. I'm very disappointed. On every visit to Paris, I've always gone to Fauchon to buy souvenirs and some gifts, but given this experience, I won't be returning and I strongly advise everyone against buying online.

April 24, 2026
Unprompted review
FAUCHON Paris logo

Reply from FAUCHON Paris

Dear Daniela,

Thank you for taking the time to share your feedback.

First of all, we would like to sincerely apologize for the delay in our response. Our offices were closed from Thursday evening due to the public holiday on Friday (1st of May), and remained closed over the weekend. This is why we were only able to get back to you on Monday morning.

We are truly sorry to hear about the condition in which your order arrived. We confirm that we have received your photos and have taken your complaint very seriously.

As discussed with our customer service team, a replacement shipment has already been scheduled as of today to correct this issue.

We sincerely regret the inconvenience caused and thank you for your understanding.

Kind regards,
Customer Service Team

Rated 5 out of 5 stars

Beautiful Gifts and Amazing Customer Service!

I am from the USA and need to send a holiday gift for an associate in France. I choose Fauchon because their gift baskets were beautiful and affordable.

However, we had issues with delivery, by no fault of Fauchon's, and our gift basket was returned to the company. I worked with Lucille, in customer service, and she was amazing. She not only responded to my inquiry immediately but made the process of having something reshipped to our associate painlessly seamless. Fabulous Customer Service!

Thank you so much for taking the scary process of purchasing and shipping gift baskets internationally a breeze!

February 5, 2026
Unprompted review
FAUCHON Paris logo

Reply from FAUCHON Paris

Hello,

Thank you very much for your kind words!
We are delighted that, despite the delivery delay, your experience with Fauchon went well and that we were able to send you your gift without any problems.

Your comments are very important to our team and motivate us to continue providing the best possible service. We would be delighted to help you with your future gifts !

Best regards,

The Fauchon team

Rated 5 out of 5 stars

Excellent Quality Chocolates for presents

Jai commandé une boîte de chocolats sur le site en ligne, c'était facile à faire, et le qualité et emballage sont parfaites pour un cadeau et beaucoup mieux que des fleurs etc comme cadeau d'anniversaire....Lucile avec le service client était excellente lorsque j'avais besoin de aide... j'achèterai chez Fauchon encore
I ordered a box of Fauchon chocolats via the online site, the quality and packaging were perfect for a birthday present and Lucile in customer service was super helpful when I needed advice , I will definitely use again

October 10, 2025
Unprompted review
FAUCHON Paris logo

Reply from FAUCHON Paris

Bonjour,

Nous sommes ravis que vous soyez satisfait de votre expérience. Nous faisons toujours de notre mieux pour répondre à vos attentes, et votre retour nous fait très plaisir.

Nous sommes heureux que la qualité de nos chocolats ainsi que leur emballage aient rendu votre cadeau d’anniversaire si spécial.

Au plaisir de vous retrouver bientôt chez Fauchon pour de nouvelles délicieuses surprises !

Bien cordialement,
L’équipe FAUCHON

Rated 5 out of 5 stars

Not being French

Not being French, I had a slight problem with my order. But Florence at Fauchon Customer Services sorted it all out very quickly and efficiently.

November 7, 2024
Unprompted review
FAUCHON Paris logo

Reply from FAUCHON Paris

Hello,

Thank you for your kind feedback! We're so pleased to hear that our customer service team could assist you quickly and efficiently. Please don’t hesitate to reach out if there’s anything else we can help you with.

Enjoy your order!

FAUCHON team

Rated 5 out of 5 stars

Quality you can trust

Contrary to the services I received from FloraQueen.com or giftbasket.fr, this was a great service. Very professional and great quality.

January 24, 2021
Unprompted review
FAUCHON Paris logo

Reply from FAUCHON Paris

Hello Sir,

Thank you so much for taking the time to leave your review and share your satisfaction.

See you soon on FAUCHON.com

See you soon on FAUCHON.com

Show reviews in all languages. (49 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look