Fullbeauty Brands Reviews 

Canadians beware!- 2 new forms for return packages to USA, and expensive mailing costs!
The jeans and Jean jacket that I purchased were improperly sized- they did not fit- looked to be men’s rather than women’s cut.
Beware of this clothing if you are not in USA. There is now 2 separate forms to fill out- very confusing system, and I was told the mailing fee is $35 for the return to go back to the USA.
I gave up- it is both too complicated and too expensive.

I tried to order clothes using a Vanilla debit card, wouldn't go through. Then I tried with my debit card twice even okayed it with the fraud department. Still didn't go through.
Five days later, money taken off of ALL 3 times and no product found. And no refund.
I've ordered before and never have I had a problem but this is ridiculous. My clothes rang up to 78.45.

In the winter I brought a swimsuit from Fullbeauty brands through Macy’s. In April and June I had 2 surgeries which I never opened the swimsuit because I couldn’t be submerged in any water, so when I went to go on vacation I finally opened up the swimsuit and there were no bottom. I reached out to Fullbeauty brands and they told me to reach out to Macys. I did that Macys reached out to Fullbeauty brands and never got no response and Fullbeauty brands never reached back out to me as well. So now I have a swimsuit with not bottom. Fullbeauty brands are scammer they will send you half merchandise, take your money and whatever wrong they don’t care, they won’t return your money or send you what you paid for. Shame on them! Everyone please be aware of this company especially if they are a third party company seller from another well name store because Fullbeauty brands is making Macys look bad on how they treat customers. Please beware!!!

Terrible customer service 😡 Ordered a capri/tunic set from Woman Within. Too big, got replacement, was told gift card would be applied, it wasn’t. Washed the shirt once and it melted on low heat in dryer. No refund and no help and I’m out $75 for a tunic I can’t even wear. DO NOT BUY!

I'm done with them. You have to pay to send returns back, which is fine. I get it. But they used to NOT charge you a return fee if you exchanged the item. They no longer do that. No paperwork is provided with your items. It must all be done online. The only options are to return to the original form of payment or take a store credit. NO MORE EXCHANGES. So then you have to reorder the item and have to pay AGAIN to have it shipped out. Assuming that the new item works, you have paid for shipping THREE TIMES FOR ONE ITEM! Most of their stuff is OVERPRICED CRAP. Although the Ellos line is better. Anyway, the "gift cards" I selected weren't gift cards at all. They are individual letters with card numbers and pin numbers. If the letter gets lost in the mail, or you lose the letter, you're out the money! THEY DO NOT LINK THE GIFT CARD TO YOUR ONLINE ACCOUNT. IT IS NOT LIKE A STORE CREDIT. AND THE NUMBERS ARE ONLY RETAINED IN THEIR SYSTEM FOR 90 DAYS. This company is essentially going out of its way to steal money from its customers. The other thing is that they outsource their customer service to I believe the Philippines. Those people couldn't buy a clue if they won the lottery. They consistently CREATE MORE PROBLEMS THAN THEY SOLVE because you'll get responses that tell you there's nothing that can be done. And every time you ask for a supervisor, there's none available. If you ask to speak to someone in the United States, they cannot transfer you. Do yourself a favor and just stay away from this shady-ass company. They are manipulative, lying, thieving pieces of crap.

3 different representatives told me 3 different stories. Fullbeauty would not honor the sale price that was sent to me via email even before the order shipped. The first operator lied to me stating that they would price adjust when the product arrived to my home. The second operator wouldn't adjust the price, and said the company would send me an email (which it never did), and the third operator was nasty asking if I liked the dress or the price.

I filed a complaint at the Better Business Bureau also, and they responded with some erroneous price that I didn't pay.

Unscrupulous, unprofessional, and lying company. Buy somewhere else, please. They don't respect their customers.

I’ve reported this company several times to congress people, state senators and reps. I am sending a letter to the POTUS to look into the practices of Full Beauty Brands (FBB), King Size, Jessica London, Roaman’s, Woman Within, Brylane Home and Catherine’s. This is a Chinese company and I recommend you shop anywhere but these stores. They charge for shipping BOTH WAYS- to send you your purchase and to send it back for a refund that rarely comes, and also will deduct handling fees of 10-15% of the purchase price. Their website states that you must initiate a return 15 days after you have placed your order, but your returns are not processed until after that date, so most returns are not granted because you’ve missed the date due to that. Promises of a refund are not fulfilled. There is no phone number to call customer service at the company, & they do not have someone or a bot on the chat line to help with returns or problems. The company does not include the order number or tracking number on any shipped items. Once they have your email and shipping address, FBB will send you their catalogs and notifications FOR EVER. When you call to request that they stop sending you emails and catalogs, they will start the one year clock from that contact to justify sending these for one more year. There is no quality control department and you will receive goods (“bads “) that you did not order and frequently, the wrong sizes of the ones you did. So it seems as if with FBB (which should stand for “Forget Bringing Back”), if you bought it, it’s now yours even if it’s the wrong size, shade, color, item or shape. One more thing, they’ve assigned ID numbers in the catalog that are different from the identifier numbers on the shipping page- it’s confusing for a purpose.

Wouldn't let me return defective bras because it was more than one month. So, they only stand by their product, properly worn and washed, for one month. That tells me something about how good they think their clothes are in terms of durability. You get what you pay for. Crap!

I ordered sports bras from this company. I noticed I did not receive a confirmation so I went on line, put my information in, and there was no record of the order. I then called the company, it took 2 weeks to receive the order and the product was terrible. My bra size has not changed in 10 years and these were like 3 sizes to small. I then went to try to find an order #, and to no avail, I had to call the company again! They supplied me with a Happy Return bar code and I HAVE TO BRING IT to one of these locations. On top of that you are charged $11 processing fee so at the end of the day for a total $35.54 order, I am getting back $13.06. REALLY??????? Here is their breakdown for the return.
What you're getting
show less
REFUND SUMMARY Subtotal (1 item)
22.98 USD
Tax 1.07 USD
Processing Fee -10.99 USD
Total 13.06 USD
REFUND TO
Original Payment Method (estimate)
13.06 USD
WOW

I returned a coat and they received it. They claim they sent a refund to paypal. They did not. Have did multiple interactions with their customer support who refuse to research it more. After three weeks of this I ended up filing with PayPal to get my refund. I will never use this company again. The coat they sent me was inferior quality for the amount of money I paid for it hence the reason I returned it. Make sure to check to make sure they give you your money back because this seems like a scam.

I am so frustrated! I ordered a pair of boots from Fullbeauty, which is affiliated with Woman Within. The charge was made to my Womanwithin card; however, Fullbeauty refuses to credit my account or allow me ro return the boots to them. I was told because it was a third party that I would have to send the item to KNS Inernational. My biggest problem was that there was not an enclosed shipping label, nor was a return address provided. It has cost me $47 to receive and return a $59 pair of boots. I don’t want this to happen to anyone else.

Ordered a pair of shoes from US site to be shipped to my home in AUS. When I didn't receive them, I contacted the company as after shipping, I was supposed to receive an email with tracking number. Customer service told me that the shipment had left the US on Sept 13 and that I would receive an email with tracking number when it reached AUS. I asked for the name and contact details of the shipping company, but they couldn't give it to me. I need the shoes for an event in early Oct and I wanted to know if I would receive them. They couldn't say where it was going to be landed in AUS, where the shipment was currently and how long it would take to get to AUS. I asked for the manager and they sent me over to the analyst for international orders. I waited online for 15 minutes and no one answered the call. I had to hang up as I am also running a business. I asked for a refund from the customer service person but was told that because it was shipped, I couldn't get a refund. Very poor service with little or no information. I will not be using them again and would not recommend them to anyone!!!

Ordered a bathing suit top. The quality was poor (especially for the price point - $70 CAD for just the top) and the fit was bad. Been trying to get returns information since Oct 5 (today is Oct 27), but they keep sending me links that don't work.

UPDATE - Jan 12/24 - Never received a reply from Fullbeauty, despite multiple attempts to reach out to them. I kept trying the links, but they never worked and when I sent emails back with that information, I just got the same email back with a link (that didn't work...). So I will never order from them again and do not recommend them.

I Ordered items which took 6 weeks to arrive. Sent back two of the 6 items the same day I received them. the remaining items were good but the refund took 4 months to get sorted.