Fein Reviews 

I have been a Fein convert for some years now. My last purchase was at Sandown Park tool fair, cordless drill/driver set and cordless multi tool. As an occasional user, and not trade, my power tools still,look like new. A few years fast forward I found myself using my brand new spare battery. It didn’t work, it showed up as faulty on the charger. I wrote to Fein back then for help and they didn’t even respond to me. I have recently found them on FB, and again reached out to them for help. Again, NO RESPONSE, that was over a month ago now. I’m going to have to buy a new battery £90+. I will NOT be renewing any of my tools with them again. I have found that there are much more communicative competitors who will quite happily help their customers.
AUF WIEDERSEHEN FEIN.DE

This letter has been sent October 29 2022 to Fein.DE and Fein.FR. Together with the 3 years old, as new looking, but not working drilling tool, toolbox and batteries.
Till now November 4, we received neither a message from France or Germany.

Subject: My history and service-experience about the Fein ASCM18QSW drilling tool.

""Quote""

Dear Madame, Sir,

My experiences till now:

A lot of paperwork, first a long letter from me; next to fill in the special forms

Both not clear instructions on the Fein-website and in the automatic replies I received.

The triple cost of sending the package compared to others

Receiving the wrong UPS shipping papers, for 2 kg instead of the total 6 kg weight (the package with all the tools and parts as I wrote on the Formulaire Intervention SAV).

All this about an ASCM18QSW 2,5/5Ah as an only 3 years old drilling machine made by the company Fein; not doing the job or almost dead.

And then to think I considered to buy two more electric tools made by the Fein company.

My initial good feelings about Fein are almost gone.

I think I understand now why there are so many bad reviews about the quality of service-support by the company Fein; as to be seen on the website of trustpilot. Reading all the 10 reviews, it ends up with an average total score of 2.7 on the scale of 5, as Trustpilot is calling it a poor performance. A shame in my eyes.

Let me hope the company Fein does learn from all these serious but negative reviews; it seems a whole challenge to get the service of replacement or repair done so far.

For me this letter to the support-departments in France casu quo in Germany is my last hope, to get a working toolbox again with a machine of reliable quality.

On my own expense I have send now the package of 6 kg straight to your representing office in Saverne, FRANCE; tracking number 12516115 by Happy-Post.com through Mondial Relay. The package will arrive today.

I feel free to post my experiences and at the end an honest review also on the website of Trustpilot.com

Faithfully your

August Gauw

"unquote"

I look still forward for any reaction how to solve the problem by the company Fein.

About the progress I will keep you updated.
Today November 23 2022; they ignore all the communication; high in their ivory tower .... only brawling in advertisements how fantastic they themselves think they are.

As a small B2B business owner, we chose Fein for our original power tool line. After doing business with them for over a year, and being treated horribly by their accounting personnel, customer service, and not being able to get our customers' tools fixed (ones they purchased from us that we purchased from Fein) - we switched to a different brand. We are forced to continue purchasing repair parts from them so our customers can fix their tools. They removed our Net30 account and make us purchase with a credit card. Then they send us an invoice for the items (that we ALREADY paid for before they will ship them) and demand immediate payment. When I question this, their credit manager insults me and acts like an idiot. Don't get yourself into this. STAY AWAY!

I have never used Fein before. I was looking at buying they're impact drill set, however, after reading the reviews, l think not. After sale service is very important to me and my business. If l ignored my customers concerns, ( as it looks as though Fein is doing ) I'd be out of business.
Most of my tools are Festo, now Festool, best tools ever. Not made in China.
Thank you for your reviews. I'll stick with Festool.

DON'T BUY FEIN POWER TOOLS IF YOU VALUE YOUR BUSINESS! I cut my teeth in business on Fein tools and have used them since 1988, I own 5 of their power tools and use them hard every day, every few years I get them rebuilt which is ALWAYS a mission, back in May of this year two of my electric sheet metal shears developed problems at the same time, to save time I tried to send it back direct to them, I was told in no uncertain terms that this is not possible and I had to return it via one of their dealers, so I dropped the offending item off at Wellington Welding Supplies on 16th June, it has now been with them for a month and a half and I am losing work every day because of it, there has been little or no contact from either company and I have had to chase them EVERY WEEK, they don't respond to phone calls, I never get the promised return calls, Fein are blaming Wellington Welding Supplies and Vice-Versa. I have now had to resort to buying another machine..... NOT a Fein I hasten to add so, I tell you what guys, you keep the machine, even if I had it back tomorrow I no longer have any faith in either of your Company's ability to repair it again, so chuck it in the bin, I'll do the same with the other one I've got and will replace the other 3 with other makes as and when they are due for replacement. Admittedly good tools but the After-Sales is the worst I've ever come across in 30 years of business. I hope that your CEO Mr. Richard E. Geitner gets to see this as he is very good at hiding his contact details..... I wonder why?

Excellent products, but after 2 months of occasional use they do break down ! Non communicative after sales service, total disregard for customers requirements, continual excuses, complaints to Fein Germany were completed ignored.
Even their stockists are exasperated by their unprofessional attitude. Do not buy !