Fermax Reviews 

It’s 2026. My AI files my taxes. My car drives itself. My internet comes from a satellite cruising through space. Yet I still have to deal with this dumb intercom Fermax sells. And every time I do, I feel like I’m being teleported back to 2006. What a miserable experience.

My Fermax intercom has not been working for weeks: it does not receive calls, and when someone tries to call from another intercom, they are told that the number does not exist.
I have contacted the service team several times and technicians have already come three times. I even had to pay for one of the visits.
What is particularly unacceptable is that during the second intervention, the exact same cable was replaced with yet another spare cable, and the replacement failed again after only few hours.
Today, I was again told they wanted to replace the same cable. I explained that this clearly does not appear to be the root cause and that replacing the same component again, after it has already failed twice, makes no sense. Instead of investigating the underlying problem, I was told that I should check with the building management.
The cable failed again few hours later without any surprises from my side.

I am extremely disappointed. After multiple service visits, the problem is still unresolved, and I am now expected to create yet another service request and start the process all over again.

A good service team should investigate why the same component keeps failing rather than repeatedly replacing it and sending the customer elsewhere.

Very poor troubleshooting, very poor follow-up, and a huge waste of the customer's time. I would absolutely not recommend this service based on my experience.

I don't know what is worse, the products or the support

Complete disaster of an app that costs a fortune and hardly ever works! Do not install, you will regret it. And only if you are lucky help center is picking up the phone. We are sick and tired of not having a door bell, not to speak of still being unable to let a person in!

Don’t waste your money on their products, their app has never worked properly after 3 years of using it. Video doesn’t work. Calls cut out when you’re talking to someone. Gates get stuck open/closing and sometimes app won’t work at all. After latest software update nothing works, not a single feature. Their development team is useless, 3 years and they’ve never had it working correctly. My app is updated always, on a new iPhone.

New App is terrible, camera doesn't come on, gate open doesn't work. Simply shocking. Do not use their equipment. We're getting it replaced. What company can't make a good App when people rely on it to get in and out their house?!

Singapore version of Fermax is bad and unreliable. Please do not be hood-winked by their cost effective and “upgraded” version of their systems. Its like changing a new phone case with a new sticker and yet same model underneath it. Which is unreliability. Now moving on to customer service… well, if it was great, I wouldn't end up writing here and giving a one star review.

Our condominium uses this system and it breaks and prevents guests from calling us all the time. It is cause of many embarrassing and awkward and frustrating moments.

Technical support review. Delt with George, talked me through everything he was great help.

Sent me diagrams to email when needed.

Great service.

Thanks again.

Paid £700 for a Fermax City VEO XS intercom system and checked with them that the doorbell monitor was suitable for outdoor use. I live in London. All their literature refers to the system being used outside.
Stopped working a year later and they are refusing to provide a replacement as they insist the product should have been used with an additional cover - no mention of this in their literature for the video intercom system or on their website.
They are are a disingenuous, dishonest, organisation.

Very poor support, and customer service. They put me in touch with their customer service in Denmark, and I got some help before I bought their product. But after I got my item the support stopped. Last year in November they could not / did not want to answer my question, and I asked for a diagram of the item, so I myself would find out for a solution. Nothing happened, I am still waiting. Would not recommend it to anyone. Their customer service should reflect their products. Now I am worried.

Rude and unprofessional
A wall of obtuse rudeness by a disgruntled employee who refused to give their name.
A profound reluctance to connect a call through to senior staff, and even to divulge the UK MD.
If the product is as good as the customer service, buyer beware.