Fermob Reviews 

Sophie at the Marseilles store has looked after our needs for many years, through repairs, additions and replacements after bushfires. Great service and great to speak with a real person that knows your history

Smooth transaction from purchase to delivery, thank you

We never received our product, had to ask multiple times about the status. Not available via phone, had to wait two months for money return.
Will never order again.

Worst service ever, wrong delivery, no excuse, terrible communication, huge delays. Last time we ordered anything from Fermob

The product was not delivered on the day. No contact was made to explain or to offer order tracking. Required 2 weeks to get the product redelivered

Delivery with tons of garbage that they didn’t take back. It was impossible to dismantle the package, as it was sent on wooden „Europallette“ with other wood that one could not simply throw into the bin. Very complicated and costly to get rid of the (unnecessary ) packaging

Nice looking garden table. Expensive. Problem is that the surface is badly designed with the centre being lower than the outside

Water keeps collecting and you need to use a towel to dry it after it rains. It also collects dirt so needs regular cleaning

I ordered Fermob garden chairs in early April 2025 through an outlet in Dublin. Roll forward more than 3.5 months later and they have still not been delivered in Ireland.

Fermob has no customer service email address on their website and clearly down give a damn because otherwise they would. I'm hoping the chairs will arrive at the end of July but by then the Frenchies will probably be 'en vacances sur la plage' , so they might arrive in September.

I discovered that Fermob only manufacture their products depending on demand although their systems might display to the retailer that they have X amount in stock. As such, be prepared for lengthy delays in your order arriving.

Bought a fermob luxembourg table through flinders.be which was on stock. Table arroved 2 days last and contains quite a lot material quality problems. One thumbnail big material bulb on the top corner. And one 20cm long stripe of the spine full of dots. Unacceptable for a 800€ table.

Real shame that a premium product company with a long history is noz just like any other for Customer Service. We bought a couple of tables to add to our many other exterior products. Waited 6 weeks, used Geodis as last mile delivery agent, box looked as if had been used on a football field. Managed to open box before driver fled. Top dented. Poor packaging, poor delivery agent, although Branding looked good... Informed Fermob, had to send various bit of paperwork, then said after numerous chases, they will send replacement, ok when?, deadly silence, after 3 attempts end of next week then all the bull about meeting expectations and if they didn't would offer a full refund. We suggested next day delivery as it was urgent, no answer, chased again. so opted for full refund. Customer Service cant cant so they terminated my contact. Just so we are clear Fermob, full refund and get your act together.

Worst possible customer service.
Fermob seems like an amateur brand that shouldnt be in business.
Order a table directly from their website, waited for like 4 weeks as they dont have readily available stock and takes long to deliver.
when i receive the table only after assembling i notice they sent me the wrong table, too big for the space.
After calling numerous times, sending an email is not possible, you have to fill a form but no option to attach pictures. 2 days later finally they see the mistake and say they will pick up the wrong table and the one will take another 6 weeks to arrive. at this point I'm just annoyed and say cancel the order and issue a refund. has now been 4 weeks and still no refund. emails get no answer, i called Monday someone confirmed they will contact the accounting department for the refund, is now Thursday and no refund nor update. Stay away, amateur company with terrible customer service and quality isnt even that good.

Fermob products are of very poor quality. While the Spanish reseller I dealt with was excellent and managed to resolve the issue despite it not being their fault, the brand itself did not meet my expectations. The items rusted easily, and there was no customer service support from Fermob. Overall, a disappointing experience.

My purchase of a table from a fermob supplier has been a huge disappointment. I bought the table and 4 chairs to complement my outdoor renovation. The chairs still look great after 5 years but the table top was covered in rust before one year of use. The table was well looked after and under cover. There was much negotiation with the supplier and Fermob. After a year of negotiation Fermob decided they would not replace despite being told that a replacement had been ordered for me. When the replacement was ordered I was told by Fermob not to put in a review. I am writing this review now, as I am still looking at my rusted table which I have to cover with a cloth! Fermob are not to be trusted.

I purchased a patio dining table and after 2 uses the finish is sctatched. Fermob rates this table for commercial use. I contacted Lumens who sold me the table who then incorrectly told fermob it arrived damaged. I was told to repaint the table since i had the table for several months. Then lumens correctly filed a warranty claim which fermob denied because i have had the table for 6 months. It was used twice and the finish warranty is 2 years. Again i was told to paint the table. This table is too delicate for outdoors or for use for dining. Totally misrepresented and way too costly to be tossed in the landfill. Do not do business with fermob.

I have bought a big table and 8 chairs, the most expensive outdoor furniture I have ever bought, I thought this was top of the pop. BUT I have been so disappointed.
The table had massive scratches from the factory, the shop that sold it to me immediately said they would order a new table. Then we found out that one of the chairs had a bend leg, this was also exchanged. The new items arrived after 6 month or more!! After 1 year the was corrosion on 2 of the chairs, I don’t know if the paint is bad or what (it’s aluminum!). After almost a year I haven’t received replacements, the seller say they are working on it….

I tried writing to Fermob 3 times but they don’t reply. I think the seller is doing all they can but it think the company should reply and explain what is going on. I also think I should be able to get some type of refund for all my troubles, so much time used on this and also guest sitting on wobbly chair and chairs with bad paint job.

There are so many bad review on trustpilot, it’s as if the company quality has gone down the drain. Bad paint, bad welds, long delivery times and very bad customer service. They never write back, everything has to go through the seller.
Will never buy from this brand again.

Fermob Chiswick - outstanding customer service
I recently bought some items from Fermob and dealt with Samantha on this occasion, but have previously bought other items (last year after a redesign of my garden) and have dealt with most of the staff. I cannot speak highly enough of the staff or product. The staff are super helpful and friendly and the furniture is so beautiful in amazing colours and really comfortable and the quality is outstanding. I would add that the cushions are also really great quality and super comfortable. It is expensive but sometimes you get what you pay for and it’s worth making the investment!

Outdoor table color is fading and flaking (after 1,5 years in use), currently 10 months ping-pong between the shop and Fermob. Shop: "Contact Fermob", Fermob: "we're only talking to the shop, please contact shop.". Fermob is a waste of time and a considerable amount of money for poor product quality and even worse customer service.

This is in response to the response from Fermob regarding a bench we purchased that has a dent in it after less than two weeks. I said in my review that the item was purchased in jardinland in Saumur. You are saying that you can not help and to go to the supplier which I did and for 6 months they have been in contact with you. As we did not get anywhere with them, I wrote the review. If you had read the review properly you would have known this. Now you are saying you can’t help and to go back to the supplier! Take some responsibility for your product. Or lower your prices to reflect the workmanship! Really fed up now!

Achat au Magasin Showroom Fermob/Vlaemynck d’une table Summer Alu blanc/Verre 210/270x110cm. Super prix, qualité remarquable, emballage TRÈS PROFESSIONNEL !
Contact avec Christophe Fernando remarquable, courtois et technique !