Ferrellgas Reviews 

Ferrellgas services the area that i live in in Hudspith county Tx. I contacted them purchase a 1000 gallon propane tank and have them install it. They said they will and the elpaso branch will reach out to scedule the install. 2 days later i get a call from them saying we do service the area but we are not looking for more customers. How can you run a buisness and turn down paying customers. The El Paso branch is extreemly lazy.

Very Disappointed With Ferrellgas and District Manager Ed Johnson

I am extremely disappointed with the way Ferrellgas handled my situation, particularly the way District Manager Ed Johnson treated us.

I recently had a discussion with Ed Johnson regarding the location of my propane tanks. During that conversation, I was informed that the tanks could not be blocked or located too close to chemicals because of Ferrellgas’s updated safety standards. I explained that I was willing to move the tanks and cooperate with whatever changes were necessary to bring the location into compliance.

Ed Johnson then told me that the tanks were not supposed to be in their current location and said he would send an inspector out to evaluate the property and determine a new location that would meet their standards.

I left that conversation believing we were working toward a solution. I was willing to make the necessary changes and expected someone to come out, inspect the property, and help identify an acceptable location.

Instead, the next thing I received was a termination letter stating that my account had been canceled.

What happened to sending an inspector? What happened to working with a customer to resolve a safety concern?

I was never given the opportunity to follow through with the proposed relocation process. I was willing to cooperate, but instead of following through on what was discussed, Ferrellgas chose to terminate my service.

The way Ed Johnson handled this situation was extremely frustrating and disappointing. Communication, consistency, and customer service matter. If there was a safety issue, I understand the importance of addressing it. But there is a big difference between working with a customer to correct a problem and simply canceling their account after discussing a plan to resolve it.

I expected better from a company like Ferrellgas. Customers deserve clear communication, fair treatment, and follow-through on what management tells them.

I would strongly encourage anyone considering Ferrellgas to think twice about how they handle customer concerns when problems arise

This is by far one of the most dishonest companies I have ever had to deal with. They took advantage of my grandma. They convinced her to put the auto order thingy on her tank. Damaged the o ring seal. She paid roughly 1500 for a tank refill. The house uses the propane for the generator. All of the gas leaked out of the tank. And then they said not their fault. And then after i got involved they offer a 40 gallon refill. After she had her 250 gallon tank filled and leaked out.
I will not use them i will tell everyone to stop using them

They should go out of business. That's the only way they could improve. They stick it to you in the beginning, the middle, and the end. I was regrettably a customer for eleven years. NEVER GO WITH FERREL GAS!!!

Michael Hammonds came out & did the tank swap for us. He was very particular about doing things as they are supposed to be done. He even brought his own personal 25 gallon propane tank out & dispensed it into our tank so we would have propane a day earlier than the guy was supposed to come out and fill our tank. He provided the service that has been non existent for years in your company. Hopefully you will retain him as one of your employees.

My parents, Jim and Maridel McMahon, have been Ferrellgas customers through multiple changes in ownership. Unfortunately, it appears that the company has lost sight of the value of long-term customer relationships and the people who have supported them for decades.

My 89-year-old father recently fell, suffered a head injury, and was hospitalized before being transferred to rehab. While he was away from home, my 86-year-old mother ran out of propane. We contacted Ferrellgas to request a refill and were told we would have to pay an additional $100 to receive priority service within two days instead of the standard five-day wait.

Given our family’s circumstances, we politely asked whether the fee could be waived. The receptionist was very kind and placed us on hold to speak with her manager. Unfortunately, the manager declined to make an exception.

I understand that businesses have policies and procedures, but I also believe that good companies recognize when a situation calls for compassion and common sense. After decades of loyalty, it was disappointing to learn that helping an elderly customer through a difficult family situation wasn’t worth making an exception.

This experience has changed our view of Ferrellgas. Once my father returns home and we have time to make other arrangements, we will be looking for a new propane provider.

It’s unfortunate when a company grows to the point where policies seem to matter more than people. Long-term customer loyalty should mean something, especially when a little compassion could make a difficult situation easier for an elderly customer.

I rarely give a business one star but need to join the chorus of dissatisfied customers.

Their staff are polite and engaging on the phone, but the Company appears to have structural problems with internal communications and follow through.

In this age of AI and communications, there’s simply no excuse for their failure of follow through.

Unfortunately, I purchased this home with their tank in place and an has been reluctant to go through the annoyance of having it removed replacing it with one I own.

If you haven’t engaged them, simply don’t. This is one of the worst companies I’ve encountered in recent years. I just saved you a big headache. You’re welcome

They said we didn't sign a lease agreement and when I found out how much rental they charged and I switched companies they refused to refund 10 months worth of fees. I asked for the original agreement and they sent me a brochure telling me the current policy. I don't know if my partner signed a lease or not, she had a stroke and can't remember either. I received the bill and paid it in good faith, not wanting to cheat Farrellgas, but I sure wish I would not have paid it. They kept over $100 in over payment! We, my partner and I had been customers for over 10 years, and she had been paying the bills.

Over charge, Nicole and dime you. Charge you to move their tank. A rip of company. Stay away

The company is disorganized and untrustworthy, and this past winter was the worst. After numerous no-shows on expected delivery dates, and many calls and emails reminding them, they finally showed just before my tank went empty. The driver could barely navigate the truck, crashed into several snow banks, strewing ice chunks all over my freshly shoveled driveway, and, he did not tighten the fill cap, which I noticed by smelling propane near the tank. Northeast winters are brutal enough without having to worry about propane delivery. As soon as this tank empties, they are GONE!!

Ferrell gas did not refill our tank . We went without hot water, oven not working, and water tank damaged with sludge. Costing us over 3 grand to replace and convert to electric. We are also seniors and retired on limited funds. We were over charged for gas. We went with a different company. We are still waiting for Ferrell gas to pick up their very unsightly blue tank for almost 2 months. Ferrell gas service out the phone company , that have continued to reschedule to Monday to Wednesday to Friday. No show No call. The tank is still in my front yard. We are being ignored and used as Ferrell storage place for an unsightly blue tank

I ordered a propran refill in January and it is now February 25th, and I still haven't got a delivery originally scheduled for the 12th move to the 20th. Move to the 24th and still no gas use caution with this company. They were good, they're terrible now.

Called after tank had been buried in extreme snow and cold- was at 3%. Rep said I would go to top of dispatch. 1 week later and tank is empty. Its February 2026. Called 4 times and was told I would be made a priority. All lies. Told I would get a call back. Never did. Eff this company. Been with them years and its gone straight down hill. Changing companies asap. Stay away!

The absolutely worst company I have ever worked with in my life. Their negligence has caused me significant damage due to their failure to timely fill my tank and their unreasonable cancellation of fill-ups. And they are so incredibly unpleasant to deal with. THE ABSOLUTELY WORST COMPANY EVER!!!

Ordered gas 1/28/26; was given a delivery by 2/17 date. On 2/17 called and was told that was not a guaranteed delivery date; that was simply a goal they hope to have delivered. They will still not give me a delivery date and told me I wasn't on the schedule. This is not right; I had to pay over $400 up front and have already paid that charge on my card and I still don't know when I'll get a gas delivery.

I would give this company no stars if possible. I called to order gas when I was finally able to check it after all the snow and below normal temperatures we had. According to their estimates online I had 23 percent, I actually had 5 percent after checking tank. My husband and I are both 70 years old and my husband is disabled and on oxygen. We couldn’t check tank with the snow and below normal temperatures we had. Well I called them on feb 9 and I have called daily since. No propane yet and now we are out and have been since Thursday. Not only do we have no heat we also have no hot water because we have a propane water heater. I will be going with another company after this fill, whenever I get it. I would go ahead and change, but there isn’t another company that can set another tank right away. If you are in the market for a a propane company run away from this one. We have had their service for 30 years, but that doesn’t matter to them.

Ferrellgas in Utah, I can’t not express what a joy it has been working with them. Every customer service representative I’ve spoken to is so nice and my delivery driver Colton C is absolutely wonderful. My old propane company was the worst I could imagine and ferrellgas has been nothing but great and goes above and beyond any expectations I could’ve wished for. I have recommended this company to everyone in my neighborhood.

Still waiting for propane. I don’t worry with empty promises from Ferrell bc they can’t even tell me when they can deliver. My original order was scheduled for 1.27. Placed order on 1.20. As of 2.11. No propane and no answers. We are on their co-op and we feel like they could care less if we get fuel from them or not. Very frustrating. I know there was a winter storm. But the raids in our area have been cleared for a week now and still no word. I’m looking into different options.

Negative 100 stars! Ferrellgas is horrible! They have left my son and his family with a special needs child without heat for almost 3 days! Their pipes have frozen, they are freezing and getting ill now on top of that. My son requested a refill at 40% because they have had many issues in the past, they have been rescheduled 3 times now and no one at the company seems to care or be able to help. Run as far away from this company as fast as you can!

I ordered propane on January 13 when my tank was at 30%, as advised by Ferrell representatives. It is now February 2 and I have not received any propane. I am not on a schedule for a delivery. I spoke with a rep today and was told ferrell is aware of the length of time since I placed my order and that I'm "not the only one" waiting. I have cancelled my account because this is not the first time this has happened to me.
In the past I was told deliveries to my area are only made on a Thursdays of each week. On January 20 I say a ferrell delivery truck in my area, within 4 miles of my home.