Figuremarkets Reviews 

4
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TrustScore 2.5 out of 5

2.6

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2.6

Poor

TrustScore 2.5 out of 5

4 reviews

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2.6

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(4)

3 reviews in the last 12 months

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Rated 1 out of 5 stars

This was the worst crypto experience…

This was the worst crypto experience there is. I was just transferring $100 USDC into my wallet and I had an email notification of a scam and closing my account. It was a threat even I went through the entire verification process beforehand buying the crypto.

Who would want to have any business with this kind of company?

I withdrew all my assets and closed account.

July 29, 2026
Unprompted review
Figuremarkets logo

Reply from Figuremarkets

We're sorry to hear about your experience. Our team does take security & safety of assets very seriously. We couldn't find you in our system due to the limited information & un-filled information request here. Please contact us at support@figuremarkets.com so we can look into this further for you.

Rated 1 out of 5 stars

Account frozen for no reason

I joined a couple days ago, got approved and bought $1 in YLDS, then today they tell me my account is frozen and the decision is final. Right now, I'm waiting for a reply from support, but I'm inclined to think there's some combination of bad AI and stupid employees at work here.

June 5, 2026
Unprompted review
Figuremarkets logo

Reply from Figuremarkets

We're sorry to hear about your frustration with the situation. I do see our Customer Success team did communicate with you via email the reason for your account being closed was due to a bank deposit return.

Rated 1 out of 5 stars

I lost hundreds of thousands from miss direction errors and lack of processing time

During a rapid decline in Bitcoin and Ethereum prices, I urgently needed to manage multiple loans to avoid liquidation. I called support roughly four times a day for nearly a week, asking about different ways to pay down or pay off my loans. The options I requested weren’t available, and I had to wait for an app fix before I could pay using USDC.
I chose USDC specifically because I needed to pay off loans quickly, release the collateral, and use it to cover other loans before liquidation, these were not small positions. I’ve invested over half a million dollars in their products.
I was told that paying off a loan via USDC would release collateral instantly, similar to how a standard payment works. That was not the case. It took nearly four days. In a rapidly falling market, four days is critical. I needed that collateral to pay off another loan, and the delay put everything at risk.
A crypto lending company that can’t facilitate fast liquidity management puts its customers in serious jeopardy. This was easily the most stressful financial situation I’ve experienced in decades. If I hadn’t called repeatedly and escalated to a manager, I likely would have been liquidated and lost hundreds of thousands of dollars.
One star for the reasons above.

February 4, 2026
Unprompted review
Figuremarkets logo

Reply from Figuremarkets

We're sorry to hear about your frustration. The cryptocurrency market can move very rapidly, and we do our best to accommodate our users requests within our normal processing times. We'll work to improve our product suite, and continue to add automations to improve speed and efficiency.

Rated 1 out of 5 stars

***CROOKS STOLE EXTRA $10K FROM PLAID LINKED BANK****

Do not hook your bank up to this business.

They have stolen a total of $20,000 and only returned $9300 in bitcoin they still owe me $10,000 plus so do not hook your bank up to their service or they will just help themselves to your money. They took $10,000 on January 22 and then took $10,000 more on February 13. They are dangerous. Do not hook your bank up.

edit 03/30/26: they keep trying to get Trustpilot to say my review is not them. LET ME ASSURE YOU, IT WAS VICTORIA WHO REFUSED TO RETURN MY $10,000 AND IT WAS FIGUREMARKETS. THEY BLOCKED MY EMAIL, I CONTACTED THE EXECUTIVES, WHO DID NOTING....I HAVE ILLINOIS ATTORNEY GENERAL INVESTIGATING THEM!!!!

EDIT 04/24/2026: this company has flagged my review for defamatory content. I have every piece of evidence saved, so I will see them when the Attorney General of Illinois is done investigating them. They are under investigation in Illinois that is not defamatory. That is the truth. I have records backing it up… THEY WILL STEAL FROM YOUR BANK IF YOU HOOK YOUR BANK UP TO THEIR APP THEY WILL TAKE $10,000 AND THEY WILL BLOCK YOU SO YOU CAN’T EMAIL THEM, THEY WILL IGNORE YOU IF THEY ARE EXECUTIVES YOU WILL HAVE NO CHOICE BUT TO GO ON PLATFORMS LIKE THIS TO WARN OTHER PEOPLE I LOST $10,000. I’M TRYING TO MAKE SURE NO ONE ELSE DOES.

February 10, 2025
Unprompted review

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