The site is good, easy to browse and with good opportunities. What really stands out is their custmer service. Literally the best experience I have ever had! (or at least of which I remember). I... See more
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I don't like the 2 days option that you can only leave or renew automatically. I suggest creating a "virtual card" on your bank account, just to avoid bad surprises. In addition, they continue to send... See more
3 different persons got scammed at the same address. It seems like your platform helps scammers to get easy money. Put yourself together and implement NemID, MitID security. Jees! Update: Kristian fr... See more
My daughter, a student, was cheated on. There is no flat. Rent and deposit are gone. It can be assumed that the offers are not checked. The attitude of Kristan/ findrommate“Ultimately, however, it is... See more
Company details
Information provided by various external sources
Værelse til leje og værelse søges
Contact info
Brovej 20 A, 8800, Viborg, Denmark
- www.findroommate.dk
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Hasn’t replied to negative reviews
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Excelent customer service!
The site is good, easy to browse and with good opportunities. What really stands out is their custmer service.
Literally the best experience I have ever had! (or at least of which I remember).
Immediate response to the first and the follow up emails and acommodated a subscription problem in no time!
It's the little things that make your day and that was one of them.
Thank you again Findroomate team :)
My issue was well understood and solved…
My issue was well understood and solved quickly
Site does not work properly.
Site does not work properly.
Messages are not being sent
Great customer service
Great customer service, and overall this is a very good way to find a place and get in contact with landlords.
Was looking for a place to live in…
Was looking for a place to live in Copenhagen and roommate helped with that. A bit confusing wot the membership but it worked out well
Paid for security and got scammed here
Paid for security and got scammed here. Wouldn't use the services again. Pricy, no customer support and fake landlords and postings. Don't recommend wasting your time and money.
Total scam
Total scam. Paid 149kr for a week. Wrote to all landlords that had an available room. Got zero offers. I think most of the postings are fake. It is also impossible to unsubscribe Premium Membership. I received an e-mail that I have unsubscribed, but when I log in, I'm still a Premium Member. You can't call them bacause there is no phone number on the website or even on the payment receipt.
Rude customer service and rogue policies
They deducted my monthly fee of 349kr again after I paid for 2 days of use.
When I contacted the customer service, the reply email even verbally attacked me. They wrote back to me in the original email: "Da du tilmeldte dig, accepterede du vores betingelser, hvor dette står beskrevet. Det står også beskrevet på selve købssiden, så det er naturligvis ærgerligt, hvis du ikke har læst det, da du tilmeldte dig Premium." This is an unacceptable attitude and shows the poor quality of their customer service (or just one of them).
As for the customer service response I quoted above, I can put my hand on the Bible and swear that I did not change it, did not make it up, just copied the original.
Fortunately, I managed to prevent several people I knew from signing up and using the site, thus helping them each avoid the trap of hundreds of kronor. I hope that more people can see it on this platform, so as to avoid encountering similar experiences as me.
Be carefull. My daughter got scammed
My daughter, a student, was cheated on. There is no flat. Rent and deposit are gone. It can be assumed that the offers are not checked. The attitude of Kristan/ findrommate“Ultimately, however, it is crucial that each individual takes their own precautions to ensure that they do not fall victim to a scam“ Advice: Check out the flat. Good luck
Scammers
I didn't read the "fine print" where it says that on the third day, the subscription is premium, and I unsubscribed on the third day when I saw the charge on my credit card and it is dishonest of Findroomate to take advantage of that situation because I have not taken advantage of being premium at any time. I thought that being a Danish website it would be reliable, but I was wrong. DONT make the same mistake than me.I MADE A CLAIM AND THEY REFUNDED MY MONEY.
Read terms of premium membership!
I had trouble with the premium membership: I thought I could just pay for a two-day premium membership (15dkk) in order to contact someone for a potential apartment, and did not find it clear at all that after two days a further 350 kr would be taken from my account if I didn't unsubscribe. I was unhappy with this situation and felt it was intentionally unclear. But Findroomate reached out to me after I complained, and refunded the 350 kroner, which I appreciated.
In general a waste of time and money
In general a waste of time and money I would say.
Everyone who tried knows that in Copenhagen it is extremely difficult and time consuming to find accommodation. I've looked for housing across Belgium and Germany before and now Denmark (Copenhagen). The fact that this was also the first time for me that I paid for an accommodation website says it all.
I looked around on findroommate.dk for a month, did not find a place, did not even get a reply to my request in most cases.
Some of the reasons for that are most likely the demand versus availability ratio which is about 10 to 1!
Secondly, a lot of people are preferably looking for female flatmates (some also specifically state this in their advertisement).
Thirdly, I assume it must be way easier to find a place when you speak Danish (which I do not - yet).
Last, there were quite some advertisements on there that were older than a month, most likely already rented out, where I never got a reply from so that even increases the demand versus availability ratio (15-20 to 1?).
The website does have a nice interface though and is easy to work with, but honestly way too expensive and since I did not find a place it was a waste of time and money. I found something elsewhere and I don't think I'd use the service again in the future - at least not before they drop prices, greatly lower the demand/availability ratio and clean out the old advertisements.
Was really helpful for me.
I've found a room to rent on the…
I've found a room to rent on the platform. The only problem is that it is hard to find the translation function on the site, so i used it in the beginning with danish only, quite confusing.
But all in all good. You probably have the easiest way if you are already in denmark ready to see the rooms offered.
I just got a refund of 349 today being 30th of March 2023. I demand they refund me also from the month of July 2022-Febuary 2023.
I just had a very bad experience with this findroommate. I bought a subscription and unsubscribed later. That was over a year ago. Everything was ok, no deduction of money. Surprisingly, today i just saw a deduction of almost 350dkk. 😳. This is pure scam! No telephone number to reach this findroomate. Please stay away of this guys!
3 different persons got scammed at the…
3 different persons got scammed at the same address. It seems like your platform helps scammers to get easy money. Put yourself together and implement NemID, MitID security. Jees!
Update: Kristian from findroommate team promised they are working on a solution. Hence, I will raise my comment to 3 points for now.
Found a great room in a fantastic location within the 7 day trial period
I was honestly a little skeptical about finding a room at the busiest time of the year. However, with this website I got considered by 3 landlords, 1 of whom offered me the place. It is only a few kilometers from where I work so I'm really happy. As long as you keep on messaging landlords as soon as their ads pop up you can get one really soon. Only had to pay 100 kr for the trial so very worthwhile in contrast to free places like FB where landlords are bombarded with messages.
Great service and lovely support!
Great service and lovely support!
I really had a great experience. Not only is the site great for finding decent and reliable housing in Denmark, but also the service and support is awesome. Whenever I sent them an eMail, I receives quick feedback and great support. I really appreciate that!
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