Finnlines Reviews 

I’ve been travelling almost for three months with this ship, never thought of writing a review, but today is the day. 2026-09-24 Finncanopus Kapellskär - Naantali. Service is always top notch here, but today is different. Receptionist is so rude, didn’t even let me finish my sentence, was more rude than a rude. I can’t believe it myself, but here we go. I asked if there’s any possibility to travel alone, other receptionist would give you to choose either to travel alone or with a roommate. I hate snoring so I value peace and quiet. After asking if there’s any possibilty to change something she didn’t even let me finish my sentence and just fast reply from her was come back later. But with extreme anger in her face. It’s so unprofessional, very bad experience. I get it, when you have a bad day, but you are dealing with customers, which are obviously people, you should leave your angers behind doors. If you’re travelling with Finnlines be very careful with receptionist.

terrible experience. had to show up AT LEAST one hour before departure. once on board I realized there was no free wifi, which is absurd for a 6 hour travel. prices on board were pretty high too. wouldn't reccomend at all, awful.

We had to cancel our trip due to an abrupt death of a close family member. No refund, credit,Flexibility or transfer of the trip was given. In fact there were no options given. I would not recommend using this transport service due to the very poor customer service.

We are so thankful that we can go to the ship and the ship boards are closed long time ago and we are late, but the captein did the make and she says the gates can open. We mowed on motorcycle and we cant answer the phone. Thanks for the all of crew, we are very thankful to you all.5/5

Traveled by car from Travemünde to Malmö with the Finnpartner (dep. 22.00h). It is an outdated ship. Cabin was spacious and clean, but facilities are poor. Bad wifi for an expensive price. Only one snack (toasti) at the bar. Finnlines asked me to come on-time to the check-in but then Finnlines let you wait a very long time to embark the ship. All the trucks and trailers go first. Disembarkation in Malmö was a complete disaster. It took me in total 1h45m to leave the harbour. The disembarkation of the ship took already a very long time and after that you have to cue behind all the trucks that are checked by the Swedish customs. Although, this is outside the scope of Finnlines, Finnlines should find a better way to transport passengers cars on their ships so they can embark before the trucks. There is hardly any custom control for passenger cars. Due to this delay I almost missed my onward connection in Stockholm to Helsinki. I have bought a return ticket, but I hesitate to go back to Travemünde with Finnlines once again.

Super Crew an Board

Finnlines as a company must really hate their customers. The personnel is friendly, but these three complaints will tell you all you need to know about Finnlines' attitude towards their customers:

Internet (1/2): The ship uses a mobile 5G antenna via satellite connection (Telenor Maritime) that turns on automatically in international waters. If you have automatic network selection on, your phone will switch to this network as it will be stronger than any land based connection you may still have. Beware of this, as it can result in a BIG premium through your phone provider. All this happens without warning.

Internet (2/2): €7 for an hour and €20 for 6 hours of mediocre WiFi Internet usage is outrageous for 2025.

Meal offering: the buffet itself is (mostly) of good offering. But the opening times and the times in between are another Finnlines-trick: the breakfast and lunch are combined into one 'brunch' that 'you may visit twice', but the time (09:30-12:30) is so short that it effectively does not work as a full breakfast AND full lunch. 09:30 is too late to start breakfast and 12:30 too early to close lunch. With the dinner at 18:30, the time in between is then such that most people aer basically forced to also use the expensive cafeteria option. This is bizarre, considering the price of the meal package. Also: if you have a second dinner on board, you can expect the soda machines to be covered. Because, yes, Finnlines wants to collect the few cents they save that way as well (or they hope you will visit the bar again...).

Cabins: just like the rest of the ferry, the cabins clearly show the age of the ship. They are comfortable enough, but not up to today's standards and definitely not up to what one might expect from the pricing. The cleanliness is another problem: on my outbound journey, my toilet was still full of someone's piss.

For me, this is a once, but never again. Even when the only alternative is a long drive through the Baltics or Sweden.

On a almost 10-hour ferry trip with Finnlines, traveling with two children, I was deeply disappointed by the lack of accommodations and crew conduct. I tried to nap on a couch to rest before a 10-hour drive but was abruptly told by crew that sleeping there was not allowed. No cabin was offered for the outbound trip, unlike the return, leaving us without a proper place to rest. This was exhausting for my family, and the crew’s lack of consideration was frustrating

Took a ferry between Naantali and Kapellskär. Probably best by car because it's a hassle to get to and from both ports by foot, albeit possible. The cabin was nice. For a good night's sleep and the transport, the price was good. It's possible to get up onto deck, and there's quite some stores, food options, and entertainment.