Finstral Reviews 

Positive review - good communication and patience from the team.
Helpful and friendly. Door is beautiful and just exactly how I expected it to look.
Had a couple of marks, but Finstral have confirmed they will fix.
Very pleased. Would highly recommend.

Very Disappointing & Unprofessional Experience
A big disappointment with Wouter, Olaf, and the Finstral team.

Our PVC triple-glazing windows were supposed to be completed between 7–14 October. We clearly requested that the work be finished before winter, yet as of 9 January, the installation is still not completed.

The delays have been endless and poorly managed:
Trucks arriving incorrectly
Raw materials taking weeks to arrive
Materials delivered to the wrong address, after which they were reportedly lost or stolen
Workers arriving unprepared and without the right materials

Communication has been extremely poor. We tried repeatedly to call Wouter to discuss the issues, but calls were not answered. We escalated the matter to Finstral via email, but the response from head office was weak and ineffective, as if there was little interest once 95% of the payment had already been received.

We have lived through extreme winter cold with indoor temperatures below 15°C, despite installing triple-glazed windows. There was no sense of urgency, responsibility, or basic humanity shown by the team to prioritise completion.

I understand this was a large project (all windows and doors were replaced), and such work takes time. However, the issue is not time — it is false assurances. We were repeatedly told the work would be completed in one day, yet it never happened. On top of that, the workers caused additional damage to our property, which then required further follow-ups.

Based on this experience, I would not recommend Finstral. If you do choose to work with them, do not release final payment until every single item is completed and inspected. Releasing 95% of the payment early was our mistake — we did so trusting that Dutch professionalism and responsibility would prevail. Unfortunately, that trust was misplaced.

Very disappointing experience overall.

Very good showroom experience but extremely poor installation and product quality afterwards.
Installation took over 10 months and 6 visits instead of 4 days.
No sense of customer satisfaction or compensation for the time and effort lost along the way.
I would just stay away.

I had the pleasure experience with Finstral Studio Hoofddorp for the installation of two HR++ windows in my bedroom in late 2024 and am satisfied with the results.
They helped me understand the benefits of HR++ glass and the energy efficiency it would bring to my home. The entire process, from consultation to installation, was seamless.
The windows were installed on schedule and the installation crew was polite, efficient, and made sure to keep everything neat and tidy. The windows were fitted nicely and ensured everything was sealed perfectly
Since having the HR++ windows installed, I’ve noticed a significant reduction in outside noise and a much more stable temperature in the bedroom.
I’ll definitely be considering them for future window upgrades!

Very professional supplier, excellent product and service quality. This is a rare combination in construction projects. We are lucky to have found them. Thank you Finstral Hoofddorp for this great job.

Finstral service is very good and they have helped us in understanding which windows are best. After installation also we had issue with door but they served really well and service is overall good.
I will surely recommend it.

Beware of the quality and professionalism of Finstral Approved Installers.

We ordered a number of windows and shutters for our house. We had to wait a year for the products to be ready which we accepted and understood that this was due to to supply chain constraints.

Our installers arrived one week later than planned in September 2022 to install the windows, even though our house was fully exposed to the external weather conditions. Additionally, they only partially installed the windows. All the side panelling and external protection was not installed, they just put expansion foam around.
It is now the 5th February 2023, so I have being waiting nearly 5 months.

I have had to get a lawyer involved in order for them to finish the installation job. During this time we had to suffer water damage and cold during the winter and autumn months. Additionally, I have 2 young children so from a health and safety perspective it is not correct to have large windows which are 3 meters in length not properly fitted.

We explained the situation to Finstral in October but they were not interested in supporting us and were not concerned, so we are left we very expensive windows not installed properly and the problem was to solve this ourselves.

I am really disappointed and shocked that an expensive brand such as Finstral allows its products to be installed by unprofessional businesses and ultimately it is down to the customer to sort out.

Tecnico/commerciale Geom. Marcello Scalise disponibile ad ogni richiesta molto preparato e pronto a qualsiasi suggerimento migliorativo, persona seria e professionale…. 👋👋. Installatori Salvatore e Simone messa in opera perfetta, precisi, educati, garbati, disponibili ad ogni richiesta molto preparati.👋👋 WINDOR infissi Finstral top 👌🏻