Firestone Reviews 

I would give the Firestone at 4120 Montgomery road in Norwood, Ohio. Negative ratings if I could. It seems like every 6 months when I go in for alignment check. There's a new crew there. Well on August 14th when I took my car there for an alignment and an oil change it was a new crew. I dropped the car off said when I'd be back to pick it up and I thought it kind of funny when I never got a call from them trying to sell me anything or tell me the car was done. When I arrived they asked if they had the correct number on file which after reading it back to me they did. They said they called but I had no call. Had no message. Had no text had no email from them. They then proceeded to say that they couldn't do the alignment cuz I needed basically a whole new suspension along with a multitude of others parts and services. I told them I had a personal mechanic just several blocks away that I would verify everything that they said needed before proceeding with anything. I asked him about things that they could have done. They said they did. But when they were caught in a lie they did not like that. After receiving a receipt 2 Days later by email I noticed in the notes it said customer not welcome back. I was Stern but polite but I guess they didn't like dealing with somebody that wasn't about to be ripped off. I proceeded to take my car to my personal mechanic who checked everything out that was on their list coming back with only one thing would eventually need replacing. Zach, the service advisor at Firestone and his mechanic apparently had a mortgage due on their Beverly hills home. I've made a complaint with Firestone corporate in which I've yet to get a response. So if you got money you'd like to just throw out the window drive by there, they're willing to take it. But if you're like me and most people that don't steer clear of this Firestone but beware they rotate them every 6 months. So if you ever stop into a Firestone and the service advisor's name is Zach, run

I went to he firestone location in Naples FL for a tire rotation. Had to listen to 15 minutes of upsell before anything could get done. I agreed to the " Complete vehicle inspection" which included checking air pressure among other supposed services.
Upshot, they may have rotated the tires, however, they did not bother to check the tire pressure, it was low, and it was still low. In addition, once I added air myself, the indicator for low pressure is still sounding. I will now have to take it to the dealer for a fix. I'm never going into Firestone again
I certainly would not recomend them

I had to SUE them to get satisfaction - and I will NEVER use them again. I had problems with the local shop but even the district and even corporate level reflected the same 'who cares' attitude. I had to take them to court and sue them (and I WON) in order to get satisfaction from them. They performed brake services on my car and then just a few months later said it needed it again! Also had power steering pump replaced but the NEXT month, they recommended replacing the power steering fluid! Again, I did take them to court, they never bothered to show up so I won as the judge found my complaint had merit! I cut up their credit card and will never use them again. The bad attitude seems to run even up to the corporate level, as even a corporate officer would not allow a server inside the building to serve them papers about being sued.

I have been a customer of Firestone and TiresPlus for many years, and now that I have an issue, they are giving me the runaround.
On June 26, 2026, my husband and I went out of town and ended up with a tire leaking air. We took the car to a Firestone in Miami, only to be told all four tires are nearly bald on the outside and will need to be changed. We spent 1200.00, including a 200.00 credit from rewards I had. So the total off my card was 1, 164.00. I then realized my husband had gotten 4 new tires in December, which was only 6 months earlier. The mileage on the car was 74,705 in June and 65,786 in December. The tires should not have gone bad in only 8,919 miles. The Miami store told us that the tires going bad so quickly was due to a lack of alignment. We have lifetime alignment with the Tires Plus store that did the tires in December, and the tires were never aligned when they were put on in December. The receipt shows an alignment was never done. The Tires Plus store manager called after my complaint to offer a 400.00 store credit, which was refused because I still have an almost two-thousand-dollar Firestone card bill because of having to change all 4 tires twice in 6 months. I have called the corporate office several times to resolve the issue, but short of the store manager calling, the issue has still not been resolved. The store manager also stated that no additional monies would be paid or approved because alignment is not guaranteed unless it is put on the ticket. Because it is not on the ticket, no one can say for sure that it was or was not discussed. We have lifetime alignment, and that should have been brought up on our profile by any tech installing new tires. I would like a refund of the money spent in December to cover some of the expenses incurred in June. At this point, if there is no resolution, I will pay off the card balance and will not spend another dime at Firestone or TiresPlus.

It felt like a complete rip-off.
I paid $450 to have my A/C "fixed." The repair lasted about one hour before it stopped working again.

I went back the next day and was told I needed an appointment. Then the store manager told me they'd take my car in "about 30 minutes" and spend another two hours diagnosing it before calling me.

After all that waiting, the final answer was: "It's an electrical problem, and we can't fix it."

So, to summarize:

- Paid $450
- Spent nearly 8 hours dealing with appointments and waiting
- Left with the same broken A/C

Apparently, paying for a repair doesn't mean your car gets repaired, and making an appointment doesn't mean your time will be respected.

Thanks for the experience, Firestone. It'll definitely be my first and last visit.

The Firestone in Corktown Detroit offers amazing customer service and their staff is well knowledged. Although the prices can sometimes seem on the steep end they offer different types of sales.

Received a friendly welcome. Details of repair well explained, resulting with great routine service.

Tire shopping for my 68 Camaro. Looking for a specific specifications, like true to size, rounded shoulder, etc. This tire (Indy 500) seemed to meet my needs dimensionaly speaking. I had several brands but there was a rebate offered of $70 and that was enough to entice me to pull the trigger. Bought them, got them mounted, sent in for the rebate, boom, not approved. Resubmit, boom declined again. Tried a third time, same. I read that happened quite a bit to others. I wrote them, told them to keep it. This was my first and last from any brand of this conglomerate. Ive had the tires on for less than a month, I've since took the Firestones off, burned them and went back to the Michelin sport pilot. It's a waste of money, I know but Michelin also offered a rebate as well, I got it pretty fast and I refuse to promote Firestone as a brand by advertising for these people by keeping them on my car. I got my 70 dollars worth by burning them. I'll NEVER buy anything from their brands again.

Do not go here—you may regret it.
I used to go to Firestone in Trexlertown for 15 years ago and they were great, but the service has steadily declined. I switched to the Allentown store (1406), and both times they spent the first 45 minutes trying to find additional problems with my car instead of addressing the service I came in for.

On my first visit, I asked for a tire rotation and did allow them to do other work. After paying, I realized the tires hadn’t been rotated. When I asked, they insisted they had—until I pointed out that they clearly hadn’t, and I had to return to get it done.

Recently I went in for a simple tire plug. Again, they tried to push nearly $2,000 in additional work. I declined and just asked them to fix the tire and add air to all the tires. They told me it was done, but when I started my car the low tire light was still on. When asked, was told they did, and the light would off once I started driving. My car doesn't work that way. Never went away. I ended up filling the tires myself at Wawa and the light immediately went off.

Unfortunately, I no longer trust that the repairs they recommend are necessary nor do I trust their work. It feels like they’re more focused on upselling than doing the job customers actually come in for.

⁰always great service and detailed information on vehicle service needed.

My car was making a noise, so I took it to the Pekin, IL, location. I couldn't have asked for better service and professionalism from the front desk to the mechanics, and they found the problem and fixed my car. The prices were terrific, and the service was speedy and affordable. What I loved was how helpful the staff was, and how Michelle Jackson at the front desk greeted us and went above and beyond to help me, and how Firestone cared about my car; it wasn't about just the money, they wanted me to have a safe vehicle. It was such a great experience. This is my go-to place for my car, and I'd recommend it to anyone who needs work done on their vehicle.

This review pertains to the Complete Auto Care Firestone located in El Cajon, California

My fifth time at this location
Today Mark and his team checked all the boxes and beyond for a 5 stars service experience
These areas are
1) Respect to customers
2) Kind and a high level of courtesy on the phone
My wife commented about Marks phone ethics as a very nice respectful man.
3) Customer satisfaction. Always advises the customer of all issues and nothing hidden
4) Professionalism. Very consistent positive attitude with complete honesty
Please promote or provide a pay raise immediately.

The price was right. Great service. Tires we of good brands

Firestone car service ruined my Car; I went in for oil change plus filters. The mechanic heard a noise in the front of my vehicle, and I told me I needed to have differential fluids added. I went on a trip that weekend and returned back to Firestone and told them the noise was louder and very embarrassing the solution from them was " I hadn't driven it far enough for the fluids to circulate thru the engine. Now I have a $ 4000 transmission repair bill! I will sue this company for the cost of a new transmission, plus the months of rental car charges, and mental distress of not having my car to drive. I have been told by numerous others of the damages Firestone has done to many, many other customers vehicles! I have hired an Attorney to get reimbursement for the charges I have paid.

What you should know. I have been a very long-time dedicated customer of Firestone from when I lived in Los Angeles many years ago. Since my move to the Orange County area, the following facility started out pretty good, but went downhill over time. Be on your guard. I was once charged for a cabin filter replacement there, but my car doesn't have one. oops! They took it off the bill when I pointed it out.

Store #017523, located on 24421 Rockfield Blvd. Lake Forest, CA 92630. Be advised:
It can, and does at times turn into a shell game. I knew the Store Manager before he became the Invisible Man. He disappears from the store before customers begin to arrive by 9 AM. But, before 9AM he spends about an hour early in the morning putting out fires from the day before, then "poof," he's gone.
Apparently, the Service Advisers understand this and ask that you arrive at 9 AM. I've yet to contact Corporate to inform them of this, which is opposite of the Company's Customer Service Mission Statement.

One of the service advisers whose name begins with Mic****, is a double-talker, and appears to think you really don't have a right to question him. He too, manages to disappear from sight if you wait at the facility for the repairs to be done, and have questions he prefers not to answer. However, I found Kenneth (Service Adviser) to be on the up-and-up. He listened, and responded in the positive rather than the blather I got from others there.

I swore off of this place from the bad experience I had there some years ago. But the fact that the Company offers great Warranties for service, and discounts, drew me back to this facility, because they are closest to my location, and I have a Firestone Master Credit Card through CFNA, which is interest free for 6 months if paid off before the period ends.

But lesson learned. This is the last time. I'll either take the car to a different Firestone Store, or eat the extra money I spent for the lifetime alignment warranty. Small price to pay, and keeping it local to folks who treat customers with respect.

In all fairness, in the end after some wrestling over incorrectly ordering of parts (of which I had and offered them up, but was denied), the part they used failed, yet they put the car out for pick-up and got paid.

Ultimately, thanks to Kenneth, it was caught before driving the car off the lot. They refunded the cost of the wrong part a few days later, but ended up using my part after all--on the same day of my visit.

The second part needed was the blend door actuator for the A/C system. I also had that part. They supposedly did the job using a part they ordered. However, after driving the car in warm weather soon after the repair, warm air once again blowing from the cold setting. Not going back to that facility. I'll take it to my local mechanic to get it done right.

I hope this helps even just one person avoid the perils I had to endure, not once, but several times over a period of time.

One more note. The rebate on tires takes about three months to receive, after jumping through a series of hoops in the interim.

Good Luck!!

Title: Misleading Practices and Damaging Credit Checks – Stay Away from Fairstone!

I am extremely disappointed with Fairstone and their misleading loan process. They constantly send out emails and letters offering to “upgrade” your loan, promising it’s quick and easy to do online — in just a few minutes, they say. But here’s the truth: every time you try to follow through, they run a hard credit check, which hurts your credit score, and then tell you that you must visit a branch in person to continue.

What kind of “online process” is that? If I wanted to apply, see the actual interest rate offered, and decide whether to accept — all from the comfort of my home — that should be possible. But instead, Fairstone uses deceptive marketing to bait you in, damages your credit with unnecessary checks, and then refuses to finalize the process unless you come to their office.

To make matters worse, they’re offering loans with outrageous interest rates of 30.99% — borderline predatory! The least they could do is make the process honest and fully online as advertised. If they want to lend money at such absurd rates, maybe they should drive to my house and complete the paperwork themselves!

Fairstone, stop misleading customers. Your practices are not just frustrating — they’re unethical.

I have been going to the Durango Firestone in west Las Vegas for five years, for our various family cars. Service is detailed, summaries are explicit and follow-ups are reliable. If they are unable to address any unique issue, they give clear explainations and referrals. I will continue to use Firestone services.

I took my car to a Firestone auto in Bloomington, MN! I usually have good experiences with this particular shop, in which I have used them several times in the past! Anyway I took my car in for repairs about two weeks ago because I heard something rattling underneath my car like something had broke! Mind you I paid for a Complete Auto inspection for $21! So I could see what was going on and if there was anything else I may have needed done! I ended up needing struts and something else which total came to more than $1300 ! So after a couple days i noticed a sound again that wasn’t there before I took my car in! This time it’s sounding worst than it did before I took it in to them the first time, when I paid for a complete inspection of my whole vehicle I thought! Well I took car back and told them I am getting noise that I wasn’t hearing when I bought my car to you guys the first time! I told them I need you to check your work because my car wasn’t making any noise like that before I bought my car in here!!! So they took it in to check it, now I am sitting in lobby for about two hours and looks like no one is even looking or checking my car it. So I decide to take a walk because I was getting upset that no one was telling me anything out looking at my car. I got about a block down then they decide to call me all of a sudden to tell me I needed ball joints they didn’t tell me when I had the so called complete inspection they performed the first time I was there just a week before! The thing they didn’t know was I had just had my inner and outer ball joints changed not even a full year ago! I know ball joints don’t go out that fast at all!!! Then the kicker is they tried to charge me another $21 for a COMPLETE INSPECTION AGAIN! But didn’t discuss that with me when I first bought my car in 2 hours ago! Very disappointed in this Firestone!

Disappointing Experience — Damaged Rim During Tire Service, No Follow-Up Without Public Pressure

I went to Firestone in Hudson, OH to have all four tires replaced (Work Order #100603), and when I got my car back, there was a fresh, visible scratch on one of my rims — damage that absolutely was not there before service. I inspect and maintain my vehicle carefully, and this clearly appeared to be from a tire machine mishap, not curb rash.

When I raised the issue with the store manager, I was told it was “old damage.” I was also questioned about whether I brought my car to that location, and my follow-up calls were ignored. I then emailed Firestone’s corporate social care team — as requested — and received no response until I publicly updated my Google review again. Only then did I get a follow-up.

This made it clear to me that Firestone’s corporate team is more responsive to public reputation risk than to actual customer concerns. I’ve requested that someone beyond the store level handle this going forward. Still waiting on a proper resolution.

Extremely disappointed in the lack of accountability and customer care shown both locally and at the corporate level.